PUBLIC Hotel New York

Recent Reviews: 2400

• User: W1782UGmatthewc

  Trip type: Couples

  Great location and staff!

  The hotel is in a great neighborhood on the upper west side. Old world style lobby, very friendly and efficient staff. Rooms are small, but with the usual amenities, except a fridge. Plenty of restaurants and shopping nearby and a subway stop one half block away. Daily housekeeping was provided, a real plus!The hotel is in a great neighborhood on the upper west side. Old world style lobby, very friendly and efficient staff. Rooms are small, but with the usual amenities, except a fridge. Plenty of restaurants and shopping nearby and a subway stop one half block aw… Read more

• User: Athena D

  Trip type: Friends getaway

  Better than Expected

  I was a little worried going in because of the other reviews, but we needed a place to stay overnight in the area and it was the most convenient. Check in was a little slow but it appeared they were training a new person. We had a room on the 10th floor. The room and bathroom were clean (dated but not rundown). The A/C was loud but worked well. The bathroom smelled a little funny to start but runn… Read moreI was a little worried going in because of the other reviews, but we needed a place to stay overnight in the area and it was the most convenient. Check in was a little slow but it appeared they were training a new person. We had a room on the 10th floor. The r… Read more

• User: Alexander M

  Trip type: Family

  Not bad, great service

  This is not a bad place if you have reasonable expectations.Older property, but reliable daily maid service. Least expensive hotel on upper west side, so not same level as the Artehouse or the Beacon, but if u need to be in the 80s to 90s or above, its hard to beat for location. Very responsive front desk staff. Got a fridge delivered to room late at night. Also they provide complimentary passes t… Read moreThis is not a bad place if you have reasonable expectations.Older property, but reliable daily maid service. Least expensive hotel on upper west side, so not same level as the Artehouse or the Beacon, but if u need to be in the 80s to 90s or above, its hard to… Read more

• User: Henry B

  Trip type: Family

  Terrible customer service from the front desk and from the manager

  The management at this hotel is absolutely ridiculous. My flight to New York was cancelled on 2/21 and I never even made it to New York for my reservation. I did the reservation through Priceline and while it did have a no-cancellation stipulation, these were extenuating circumstances. The hotel said I needed to ask Priceline to send an "email requesting cancellation," with proof of flight cancell… Read moreThe management at this hotel is absolutely ridiculous. My flight to New York was cancelled on 2/21 and I never even made it to New York for my reservation. I did the reservation through Priceline and while it did have a no-cancellation stipulation, these were… Read more

• User: pierronzollo

  Trip type: Family

  A hotel for the night, apparently

  This is our second time here. A real bargain, with an excellent location in the upper west side, a block from the 96th street station, and the 123 lines. A beautiful half hour walk through Central Park brings you to the Met. Unprepossessing though the lobby be, a bit run down, service is friendly and efficient, and the rooms themselves are clean, relatively spacious, with good cable and WiFi. Desp… Read moreThis is our second time here. A real bargain, with an excellent location in the upper west side, a block from the 96th street station, and the 123 lines. A beautiful half hour walk through Central Park brings you to the Met. Unprepossessing though the lobby be… Read more