Red Carpet Inn Newark Airport Irvington

Recent Reviews: 344

• User:Yitschok M

  Trip type: Couples

  Marijuana smell in the lobby and hallways

  30 Jan 2025

  Strong marijuana smell in the lobby and hallways, but inside the non-smoking room was okay. Served it's purpose for our affordable overnight stay close to the airport. Receptionist was nice but a little slow with outdated check-in system.

• User:Rambolec

  Trip type: Couples

  Just for overnight

  11 Apr 2024

  Hotel is located not far from Newark Airport. Not very nice area and rooms are very noisy, you can hear all your neighbors. Rooms are old and in not too good condition. The best feature of that hotel was the price for the night. The staff just was, nothing more Parkway Hospitality, General Manager at Red Carpet Inn Newark Airport, responded to this review Hi , thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient and appreciated the value we offer. However, we’re sorry to learn that your experience with the noise levels and room conditions did not meet your expectations. Your comments are important to us, and we are currently reviewing ways to improve our accommodations. We appreciate your input and hope to have the opportunity to provide a better experience in the future. If there’s anything specific you’d like to discuss, please feel free to reach out to us directly.

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• User:CaliKurt_Realty

  Trip type: Solo travel

  ***PLEASE READ ME***

  05 Nov 2023

  The “Red,” in the “Red Carpet Inn,” is human blood, and that wasn’t a Halloween joke (I stayed the following week after October 31st). Although, you will notice in one of my photos the sizable spider web in my bedroom window whose resident also endured the duration of my stay. You’ll also see from my photographs the rusted towel racks, broken air condition unit, but what I hope you will never experience is the overwhelming, musty, and suffocating smell of cigarettes throughout the entire hotel (even in my non-smoking room).Finally, here’s an actual horror story to accompany my review… I woke up this morning, November 4th, with a very strong feeling that I needed to hide my laptop in my suitcase before leaving to see Aladdin, on Broadway. When I returned, I noticed for the first time, the photographed toenail clippings on my floor. I didn’t clip my toenails, and the housekeeping staff had visited my room the day before. The list goes on and on, but I hope and pray that this review is enough to stop anyone dead in their tracks who may be from out of town (like me), and is considering this hotel. P.S. my name is Kurtis, and I stayed in room 406 from November 2nd until the 5th. I will take down this review if management reaches out to me, and reimburses my stay, and issues an apology. Parkway Hospitality, General Manager at Red Carpet Inn Newark Airport, responded to this review We always take our reviews seriously and aim to please all of our guests. Unfortunately, sometimes things are not always perfect.As far as the rusty towel rack, we agree that it must be replaced, but we don't think that should have changed your stay at our hotel.As far as the spider web, we are always in our rooms to make sure they are clean and welcoming for our guests. If this room hadn't been rented out before you, there is a good chance the spider web was created during the down time. And again, things happen sometimes without us knowing it. We apologize for the spider web making you feel uncomfortable, but once you saw it, you could've reached out to us so we could remove it for you.We take very good care of our guests and have a staff that is always willing to make your guest experience a positive one. I must add that we do not entertain any blackmailing threats... as you put it, "I'll remove the complaint if we reimburse you for the three night stay." At any time, we are available to address your concerns. If you needed anyone to come to your room to check out the spider web, we would have. If you decided to stay three nights without us knowing there was a problem, that was your decision.And lastly, our housekeepers are truly some of the best and never would one of them purposely go into your room to clip their toenails. That is just a ridiculous claim. We are professionals here and that is an insult to our character.Next time you stay at any establishment, make sure to report any issues you are not happy with before staying three days and then publicly complaining about them . This does not benefit either one of us.Safe Travels

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• User:Jazsmin A

  Trip type: Couples

  They need too be shut down The absolute worst not a place you want to visit

  31 Oct 2023

  This is the worst hotel I've ever been so it's disgusting. I found a needle in my bed Toilet was let it no soap Staff was absolutely rude My toy that was flooded, they didn't want to fix it They gave me dirty sheets back loud noises. All night in the hotel lobby inside the hallways just definitely disgusting. Place you don't want to visit Parkway Hospitality, General Manager at Red Carpet Inn Newark Airport, responded to this review I am truly sorry to hear about your recent experience. This is not the standard we aim to uphold, and I sincerely apologize for the issues you encountered during your stay. Finding a needle in the bed, unsatisfactory cleanliness, and rude staff are unacceptable, and I want to assure you that we take these matters very seriously. I am currently investigating these concerns with our team to ensure they are addressed immediately. Your feedback is invaluable in helping us improve, and I am committed to resolving these issues to prevent them from happening in the future. Thank you for bringing this to our attention.

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• User:vasavapr

  Trip type: Family

  THE WORST hotel we stayed at during our tour of the USA

  19 Jul 2023

  Unfortunately this was THE worst hotel we stayed at during our two weeks tour of the USA.We stayed at this hotel for three nights and I barely have anything positive to say about our stay.The lobbies and the room had very strong smell of cigarette (and weed?). Especially the evenings and nights were the worst when the smell was very strong and unbearable.In the evenings and nights there were always some rooms that played loud music, have their TV on high volume and some party going on. Not to mention the smoke. Some questionable characters hung around the hotel. They stared strangely and asked for light, cigarette and alcohol. Some even talked bit aggressively and some shoved while walking by. Based on some characters we saw we strongly suspected that this hotel is used for prostitution. Some parts of the parking area were like a garage where there was always someone repairing cars. I wasn’t sure if the hotel was sharing the parking space with a garage. Many a times we saw people in the parking lot just hanging around playing loud music. The hotel has no proper signage. Many signage were made with papers stuck on the wall. Our room didn’t even have evacuation or emergency exit plan. On many occasions the warning alarm on one of the emergency exits was beeping loudly and everybody was going around their own business as if nothing is happening.Most staff at front desk just doesn’t care about customer service. Its so bad that the customer service is almost non-existent. Just one staff member was helpful who checked us helped us change our room but none of the other staff helped us arrange coffee machine.There were bugs and a rat in our room. We realized about the rat on the last day when we were packing the snack boxes we had bought for onward journey and the rat jump out of the box. On the last day we ordered Uber to the Penn station and seeing us with a toddler our driver was wondering why we chose the hotel in one of the most violent area of the New York state. From the stories he told we were glad that nothing untoward happened to us. The stories also made it clear why the hotel staff was always behind (bulletproof?) glass and bit reluctant to come out of the reception area.The positives: Our friends who had room on 3rd floor had much better room with no smell of smoke in their lobby. But they too had noisy neighbors and some unpleasant encounters just outside the hotel.In conclusion:If you are a single traveler: DON’T COME TO THIS HOTEL.If you are with family, kids: DON’T COME TO THIS HOTEL.If you have a breathing related issues: DON’T COME TO THIS HOTEL. Parkway Hospitality, General Manager at Red Carpet Inn Newark Airport, responded to this review I am deeply sorry to hear about your recent experience at our hotel. Your feedback is very concerning, and I want to extend my sincere apologies for the many issues you encountered. This is not the level of service or quality we strive to provide, and I am truly sorry that we fell short during your stay.I want to assure you that we are taking your comments seriously. The issues you mentioned, such as the smell of smoke, noise disturbances, safety concerns, and cleanliness are being investigated thoroughly. We are working to address these problems immediately to ensure they are rectified.Regarding the safety and comfort of our guests, I am particularly concerned about the issues you raised about the environment around the hotel and the behavior of other guests. We will review our security measures and work with local authorities to improve the safety and overall experience for our guests.Additionally, I apologize for the lack of customer service and the condition of the amenities in your room. This is certainly not reflective of the standard we aim to uphold, and we will be providing additional training to our staff to ensure better service in the future.We value your feedback and are committed to making the necessary improvements to provide a better experience for all our guests.Thank you for bringing these issues to our attention. We are dedicated to resolving them and hope to have the chance to restore your faith in our hotel.

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