Refinery Hotel

59+ photos

Refinery Hotel

Name: Refinery Hotel
Address: 63 W 38th St, New York Area - NY, united-states
Telephone: 0204 505 9777
Rating: 4.6

new york area ny, united states

About Refinery Hotel

location

This hotel is located in New York City.

facility

The hotel has a lift and features 197 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a transfer service, 24-hour room service, a laundry service and a page service. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym and massage treatments. Entertainment options and leisure facilities include an entertainment programme and live music.

meals

Dining facilities include a restaurant, a café and a bar. Breakfast, a lunch à la carte and a comprehensive dinner buffet offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Refinery Hotel

Facilities (12)

Air conditioningLobby24-hour receptionConference RoomRoom ServiceLaundry ServicePetsElevator/ LiftLaundryParkingSmoking roomsWifi

Common Area (1)

Sun Deck

General Services (4)

ConciergeLuggage storageMultilingual StaffWheelchair

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastBarRestaurant

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerMinibarTVRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Location

Midtown West, New York Area - NY, United States

63 W 38th St

Nearest airport30km

City centre1km

What's nearby

City centre1km
Nearest airport30km

Check-in from 3:00 PM · Check-out by 12:00 PM

Midtown West, New York Area - NY, United States

63 W 38th St

Nearest airport30km

City centre1km

What's nearby

City centre1km
Nearest airport30km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.6

Excellent

6755 reviews

Value
Rooms
Cleanliness
Service

Excellent5108
Very Good1124
Average339
Poor110
Terrible74

Recent Reviews: 6755

User: Dennis L
Trip type: Business
Jamilah is truely an ambassador for this fine hotel.
This was the second year in a row we chose to stay at the Refinery. Last year we celebrated our 11 anniversary, Jamilah (front desk/concierge) made our stay memorable. She personally saw to our every possible desire. She, provided treats for our pet, gave outstanding sightseeing tips and even got us into the roof-top bar for outside seating. No easy task for a last minute request, to celebrate our… This was the second year in a row we chose to stay at the Refinery. Last year we celebrated our 11 anniversary, Jamilah (front desk/concierge) made our stay memorable. She personally saw to our every possible desire. She, provided treats for our pet, gave outs…
User: Evelyn M
Trip type: Business
Best staff
Stopped in for a drink at the rooftop and was greeted by Bryan Cruz and Julien! Both super friendly, professional and welcoming!Stopped in for a drink at the rooftop and was greeted by Bryan Cruz and Julien! Both super friendly, professional and welcoming!
User: Shawn U
Trip type: Family
Awesome family stay in NYC, near Times Square and Bryant park
Just got home from an amazing ‘stay-cation’ at the Refinery Hotel in NYC. The hotel is surrounded by great food options (not to mention their rooftop is one of my favorite!) . We booked one of their larger rooms (Atelier) since it was the three of us. Beautiful room, my wife LOVED the Le Labo toiletries and the overall room setup with a sitting area + large desk. She was able to catch up on some w… Just got home from an amazing ‘stay-cation’ at the Refinery Hotel in NYC. The hotel is surrounded by great food options (not to mention their rooftop is one of my favorite!) . We booked one of their larger rooms (Atelier) since it was the three of us. Beautifu…
User: madrugadalenta
Trip type: Family
Billing issues upon checkout soured the stay
The stay itself was fine on the surface. Rooms are well designed and the team was generally pleasant, but the experience was undermined by how the billing and room change were handled.We initially booked one room and, upon arrival, decided to switch to two rooms. This was discussed and handled on property, and we were told this would be treated as a straightforward change at prevailing rates. The… The stay itself was fine on the surface. Rooms are well designed and the team was generally pleasant, but the experience was undermined by how the billing and room change were handled.We initially booked one room and, upon arrival, decided to switch to two roo…
User: Britta V
Trip type: Solo travel
Wonderful place
Bryan assisted me and he was fantastic ! Courteous , knowledgeable and just such a lovely person and experience. I will always go back to see him ! Simon Tichelaar, Guest Services / Front Office at Refinery Hotel, responded to this review Thank you so much for your lovely review. We are delighted to hear that Bryan made such a wonderful impression during your stay.Your kind words about his co… Bryan assisted me and he was fantastic ! Courteous , knowledgeable and just such a lovely person and experience. I will always go back to see him ! Simon Tichelaar, Guest Services / Front Office at Refinery Hotel, responded to this review Thank you so muc…

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