Royal Stay Hotel

Recent Reviews: 1123

• User:amt200

  Trip type: Couples

  Horrendous hotel and staff

  06 Jan 2023

  Terrible hotel, don’t stay here! We arrived to very rude staff. Then paid for our room, got to room it was flooded! Staff agreed to cancel confirmed with this booking provider. Yet to receive refund 36 days after originalComplaint. Only book this hotel if what be scammed! Guest Relations Manager, General Manager at Royal Stay Hotel, responded to this review Dear amt200, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our sincerest apologies about the state of your room during your stay. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for.I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

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• User:DinoDionne

  Trip type: Business

  Gateway to Hell

  10 Dec 2022

  870981211This is the worst Hotel in the world!I have been to hundreds, if not a thousand hotels in my years of business and leisure travel. My comment above is not an exaggeration.Never ever have I seen such s*thole.Beware: they will extort and blackmail you for money upon check-in. They ask for $60 dollars cash and if you don’t give them the cash, they won’t give your room key even if you have paid fully for the room.They will ask you to go to the ATM, conveniently in the lobby to take cash, and incur fees and charges, and will NOT give you receipt for your cash. It seems they are running a tax evasion scheme as if you don’t check out by 11am, they steal your cash.Also, you will get bedbugs. Guaranteed. In the winter, you might even freeze to death. I woke up at least a dozen times trembling ice-cold. The AC unit in the room is absolutely disgusting, moldy and broken and shuts off before the room gets warm. I feel they have it on timer or something trying to save on energy while freezing the hotel’s guests.Honestly, I couldn’t wait for sunlight to escape this torture chamber. The moment I saw the street, I felt relieved and ran for my life.You are better off at the homeless shelter. It is this bad. Guest Relations Manager, General Manager at Royal Stay Hotel, responded to this review Dear DinoDionne, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We want to apologize for the AC and mold issues and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room was still treated with a bed bug heater for precaution. We're grateful for your comments and wish you the very best in your future travels.

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• User:667user123

  Trip type:

  Do NOT stay here!!!

  22 Oct 2022

  We had booked four nights here for our trip to New York, and called two weeks in advance and confirmed our booking. When we get there, we are met by an unwelcoming receptionist who got our booking name and without further information get on a call with someone else. We then find out that he was calling one of their partner hotels as this was apparently turned into a homeless shelter, something they neglected to inform us about before arrival. After another phone call with the other hotel he then informs us that there are no available rooms at this other hotel, and he can therefore give us one room here for the night and will then cancel our stay for the other three nights. He is in no way understanding or helpful about our frustrations about this situation, and doesn't seem to see a problem in the fact that we haven't gotten any information about this before arrival. We get checked in, and even have to remind him to give us our ID back, as well as notice how they have copies of peoples’ bookings lying around for everyone to see. We then get to our room only to notice that the door can neither close properly nor lock at all. We, therefore, get on the phone with Hotels.com whom we booked through, whom hadn't gotten information about the fact that it was turned into a homeless shelter either, and with help from Hotels.com get a hotel right away and left Royal Stay Hotel as soon as we can. Can NOT recommend this hotel to anyone, they have the worst customer service, absolute no understanding or helpfulness, doors don't lock (or close properly) and they fail to inform their guests about whether or not they are actually able to stay there when you book a room. Guest Relations Manager, General Manager at Royal Stay Hotel, responded to this review Dear 667user123, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

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• User:112shawnam

  Trip type: Couples

  DO NOT STAY HERE

  01 Oct 2022

  Where do I begin first? In a nutshell this place is absolutely filthy. The carpet, the headboard, the bathroom floors, the curtains, the lamps, EVERYTHING! The air conditioning cover was missing. The window area was dusty. There was a hair on the bathroom mirror. And OMG it had a bad odor that smelled like funk and cigarettes. DISGUSTING! I usually don't leave bad reviews but this one is by far the worse hotel I've stayed at. Ohhhhh, and the phone is filthy too! Don't believe me, book at your own risk! Guest Relations Manager, General Manager at Royal Stay Hotel, responded to this review Dear 112shawnam, Thank you for sharing your experience. Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place.We take the value on your report regarding the condition of your room, carpets, bathroom, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced.Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

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• User:998kimmyd

  Trip type:

  DO NOT BOOK!!!!

  22 Jun 2022

  If I could give this place -100 stars I would. Booked through a third party appear my son. When my son got there they said they didn't know why the app said they had rooms bc they were fully booked. Called the next morning for a refund and they said my son never checked in. I have the uber receipt for his drop off at 11:39 pm when I booked online at 11:22 pm. The third party tried to resolve and get me a refund and they said the hotel keeps hanging up on them and refuses to refund. DO NOT BOOK HERE! Guest Relations Manager, General Manager at Royal Stay Hotel, responded to this review Hi 998kimmyd, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Unfortunately, we can not do much about the booking made thru third-party sites and encourage guests to always contact us directly for the best rate and flexibility. Again, we are sorry for the frustration, and we hope you are feeling better. Please come visit us in the future.

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