Springhill Suites New York Midtown Manhattan/Park Avenue

Recent Reviews: 67

• User:Experience819960

  Trip type: Solo travel

  The elevator is a major issue

  17 May 2026

  I am currently staying here. The elevator issue is a major problem. I wasn't notified upon check in that my room would be directly across from the elevator and that I would hear a clicking noise all night long. I tried to switch rooms the next day but I had online meetings and didnt have a minute to switch at that time. I tried to switch in the evening but all rooms were sold out. I had conversations with the guy who had to sit in the elevator pushing buttons all day and night and he mentioned they were servicing the elevator we were using next week. This is a major issue:( General Manager, Guest Services / Front Office at SpringHill Suites New York Midtown Manhattan/Park Avenue, responded to this review Thank you for bringing this to our attention, Experience819960. We are very sorry for the trouble you have experienced with the elevator and the noise disruption right outside your room. The situation you described is certainly not the experience we want for any guest, and our engineering team will be made aware of your feedback.We understand how frustrating it must have been not to receive advance notice about the location of your room and the ongoing elevator concerns. We also regret that a room change was not possible when you were able to request it. Your comments about the conversations with our team member and the ongoing service work will help guide our efforts to improve communication and the overall guest experience.Thank you again for letting us know about what happened. We appreciate the opportunity to address these concerns.

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• User:Travellerlondon122

  Trip type: Business

  Worst Marriott experience I've ever had in my life - after being Titanium Elite for 10 years

  17 May 2026

  One of the worst hotels I have ever stayed at in my life. I am Marriott Titanium Elite. They were extremely difficult about providing an early check in - even at 1:30PM. The lady who checked me in even lied and said they were sold out so couldnt switch me to a king bed room, despite there being plenty of rooms on sale online. How can they not clean even 1 room between the check out time of 11AM and 1:30PM? I don't expect this inability to provide a room given my loyalty status. Only 1 elevator works and takes forever!! The working elevator causes so much noise I can hear it go up and down loudly from inside of my room - its woken me up so many times that my whoop sleep score is the lowest I've ever seen it. There is EXTREMELY LOUD DRILLING construction on the road in front of the hotel - i guess this is not their fault, but they should warn guests. The walls are thin and you can hear every single thing outside the room - even if people are chatting you can hear ever word. Room is tiny and generally quite awful, even for NYC standards. I presumed it would be bigger given this is a suite hotel, but I didnt check the measurements beforehand. Its basically the same as a Moxy. If you are overweight, you definitely will not fit in the bathroom. General Manager, Guest Services / Front Office at SpringHill Suites New York Midtown Manhattan/Park Avenue, responded to this review Thank you for sharing your experience with us, Travellerlondon122. We are truly sorry to hear how disappointing your stay was, especially given your long history as a Titanium Elite member. It is clear that the service experience at check-in, your room assignment, and difficulties with noise created an extremely frustrating visit.Our Guest Relations team is reviewing your feedback closely, as well as the concerns around your room and the elevator. We understand the importance of timely communication, restful accommodations, and keeping our loyal guests comfortable. It is very concerning that we fell so short on these fronts during your stay.We genuinely appreciate you taking the time to outline these issues. Your experience helps guide our efforts to make meaningful improvements for our guests.

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• User:Stephen C

  Trip type: Family

  Good Service, great location, but rooms are very small.

  08 Apr 2026

  Pro:-Service was quite good. The staff from check in and check out  were very helpful.-The room itself and breakfast area was clean.-Location is great, very close to 6 line and Q line.Con:-We were surprised by how small the room was. The room has space for the beds, but no room for a table and chair, so there was no space to do anywork on your laptop.-The lifts were slow and during half of the time of our stay, only one of the two elevators was working. It took a long time to get back to our floor during checkout time. General Manager, Guest Services / Front Office at SpringHill Suites New York Midtown Manhattan/Park Avenue, responded to this review Thank you for laying out both the positives and the challenges from your recent stay, chies1. We are pleased to know our team made a strong impression and that our location worked well for your plans in Manhattan. At the same time, we regret that the size of your room and the experience with the elevators made parts of your visit less comfortable than they should have been. Your feedback about the lifts and the room layout is especially helpful for both our engineering and operations teams, and we are sorry for the inconvenience these caused. We appreciate you providing such a detailed perspective and thank you again for staying with us.

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• User:DiLo922

  Trip type: Business

  Nope

  24 Mar 2026

  Pretty dismal. Sparse staff; small, cramped, uncomfortable lobby. Impossible to reach staff from room(No TV remote). General Manager, Guest Services / Front Office at SpringHill Suites New York Midtown Manhattan/Park Avenue, responded to this review We are sorry your experience left you feeling disappointed, DiLo922. It is concerning to hear that reaching our team from your room was difficult, and that the lobby environment did not feel comfortable during your visit. The situation you described will be shared with our Guest Relations and engineering teams to ensure we address these issues quickly.Thank you for sharing your impressions. We are grateful for the opportunity to improve.

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• User:Craig B

  Trip type: Solo travel

  Megha was MEGA!

  13 Feb 2026

  I just reserved a room for a quick nap during a break in the work day. I had trouble booking at first through the app and called the hotel directly. Megha who was at the desk proceeded to be a great help in adjusting my time to accommodate me! I’ve travelled many places and have asked for similar accommodations only to either be told it can’t be done or having to explain it numerous times with numerous reps to get it done and Megha simply said “it’s done! Enjoy your stay!” Oh man what a relief! I wish ALL reps at all places were like this! Thanks again and again Megha! General Manager, Guest Services / Front Office at SpringHill Suites New York Midtown Manhattan/Park Avenue, responded to this review We are so glad to receive your rating! Reading about your experience with Megha truly brightened our day, and we’re so pleased she made the adjustment process effortless for you. Our team strives to deliver the type of seamless service you described, and it is wonderful to know Megha’s care stood out during your visit to SpringHill Suites by Marriott New York Midtown Manhattan/Park Avenue. We hope to welcome you back again soon!

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