The Bernic Hotel New York City

Recent Reviews: 1009

• User:972laurenw

  Trip type: Business

  Meh?

  19 May 2026

  I walked by this hotel and stared at the building for an embarrassing amount of time looking for signage or something to confirm its existence. Nondescript signage (cute once I found it?) and a low key lobby weren’t my expectations. I ended up having an ADA room on the 11th floor which was okay. The room layout was inefficient to say the least. This is NYC. There are opportunities for Hilton to make this hotel super cool and not for a lot. Bathroom floor was heated, that was a nice surprise. But my shower leaked all over the floor and I had to use extra towels to deal with it. Over all: price is lower, it was convenient to my room work meetings, but I’ve stayed in a few Tapestry properties and this was the least impressive by far. Kelsey Garcia, Guest Services / Front Office at The Bernic Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you for taking the time to share your feedback. We sincerely appreciate your honest comments and are glad to hear our location was convenient for your work meetings and that you enjoyed the heated bathroom floors — one of our favorite room features as well.We do apologize for the difficulty locating the hotel entrance and for the issues you experienced with the shower leakage and room layout. Your comments have been shared with our team, as we are always looking for ways to improve both the guest experience and the functionality of our rooms.We understand that our style and concept may not be for everyone, and we truly appreciate you giving us a try. Your feedback is valuable to us, especially as someone familiar with other Tapestry properties, and we hope to have the opportunity to provide a better experience in the future.

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• User:Jane L

  Trip type: Couples

  Smaller Hotel Fit Just Right

  04 May 2026

  What a lovely experience. Just came in for a long weekend, and was not disappointed. Loved the room. More spacious than I thought it would be. The remodeled bathroom was my favorite. Heated floors were delightful. Good service. Would come back. Kelsey Garcia, Guest Services / Front Office at The Bernic Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you so much for your wonderful review. We are thrilled to hear you had such a lovely long weekend stay with us.It’s great to know the room exceeded your expectations and that you especially enjoyed the remodeled bathroom and heated floors — they are definitely a guest favorite. We’re also happy our team provided you with great service throughout your visit.We truly appreciate your kind words and look forward to welcoming you back again soon.Best regards,

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• User:laceylouise

  Trip type: Family

  Take your pick: cool a/c or darkness to sleep. Bad news: you can’t have both !

  01 May 2026

  I should have known what we chose when I arrived. No bellman, valet is “outsourced.”Spartan accommodations would be an exaggeration. Room was extremely tiny! Bathroom was so miniscule, the toilet was basically 1/2 standard size. But here’s the cherry on the proverbial sundae: you can’t have a cool room and a dark room because if you close the curtains you will close off the vent for cool air under the window!Left after first night and received a refund. Avoid at all costs! Kelsey Garcia, Guest Services / Front Office at The Bernic Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations.Prior to arrival, our team was happy to answer several questions regarding the hotel’s accommodations and amenities so expectations could be set in advance. As a boutique New York City hotel, our property offers compact guest rooms and limited-service amenities, which may not suit every traveler’s preferences.We regret that you found the room layout uncomfortable. Our team was happy to assist with your early departure request, and a refund was provided accordingly after your first night.We appreciate your feedback and wish you the best in your future travels.

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• User:frnkdelmar

  Trip type: Business

  The BEST at the Bernic

  21 Feb 2026

  Spend enough time traveling to say you don’t come to expect much, but properties like this one remind you that great people make an experience amazing. From the moment I walked in, the service from Kelsie, Kayla, Karla, Tenzin, and of course the amazing Shay really made my stay. My room was spotless and this property is a great balance beam between efficiency and luxury. Clean, upscale, accommodating, and the exceptional care really made my stay at the Bernic wonderful. Definitely will be back! Kelsey Garcia, Guest Services / Front Office at The Bernic Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you for your kind review and for choosing The Bernic Hotel!We’re so happy to hear you enjoyed your stay and that our team helped make your experience memorable. Your recognition means a great deal to all of us. We’re also glad you found your room spotless and appreciated the balance of comfort and service we strive to provide.We truly appreciate your feedback and look forward to welcoming you back on your next visit to New York!

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• User:Juan S

  Trip type: Solo travel

  Not what I expected…

  27 Jan 2026

  I had high hopes with the bernic . I booked it through Hilton. Com with more than 6 months in advanced asking for a room in a high floor because some reviews complaint about the street noise ..when I got to the hotel they told they didn’t have one available and they put me in the 2 floor (the first floor of rooms!) very very dark room…the bed was comfortable, but two things really disappointed me: the WiFi in the room was awful . The speed was like you were in 1995…if you’re planing on working or stream a series forget about it …and the “”breakfast “” …another let down . They serve it in a restaurant by the hotel and it consist of a coffee and a burned “croissants” with some fruit ..not good…. I only went there once then I had my breakfast down the corner of the hotel . Some people at front desk were very helpful and others not… Kelsey Garcia, Guest Services / Front Office at The Bernic Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you for sharing your feedback with us. We’re sorry to hear that your room location did not meet your expectations and that this impacted your overall stay.We appreciate your comments regarding the Wi-Fi and breakfast offering, and we’ve shared this feedback with our team for review. We’re glad to hear you found the bed comfortable and that some of our front desk team members were helpful, though we regret the inconsistency in service.Your feedback is truly valued, and we hope to have the opportunity to welcome you back and provide a better experience in the future.

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