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The Carlyle, A Rosewood Hotel

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The Carlyle, A Rosewood Hotel

locationUpper East Side, New York Area - NY

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About The Carlyle, A Rosewood HotelAbout The Carlyle, A Rosewood Hotel

Location

This hotel is located right in the heart of New York City.

Facility

The hotel has a lift and features 187 rooms and 20 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite and pay-per-view channels, a radio, a CD player, a DVD player and WiFi are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. A nightclub offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. A continental breakfast guarantees a great start to the day.

Amenities at The Carlyle, A Rosewood Hotel Amenities at The Carlyle, A Rosewood Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Gym

    • -

      Massage

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

101

Very Good

19

Average

17

Poor

14

Terrible

8

Recent Reviews: 159

  • User:LoveTravel644200

    Trip type: Couples

    Hard pass!!!!!!

    rating26 May 2026

    Run down. Dishonest staff. Overpriced. TINY rooms. Must’ve been nice way back in the day. Would NOT recommend!!!!!

  • User:cristinariofrio68

    Trip type: Couples

    Everything I like on the best spot to stay in New York.

    rating13 May 2026

    Great service, Love the elevador personal,t the lobby is sooo shick…Bemelmans is just amazing. The food is great, the Decor of the rooms Stunning

  • User:Flyway2much

    Trip type: Couples

    Classic Old School

    rating11 Apr 2026

    We went as a couple for a treat. It feels like a step back in time. The room was very spacious for New York and the service was very gracious. We had several meals there, one of the best breakfasts we have had. We made a trip to the famed Bemelman's bar and the murals were worth the visit. Elevators are slow and dated which just took a bit of edge off the feel but if you want to experience a sort of byone New York in the heart of luxurious shopping this is the place to go.

  • User:Kim4321Sky

    Trip type: Family

    Kind and attentive staff during the visit, cold room, scabies following visit

    rating20 Feb 2026

    I came here for two nights with my daughter and stayed in a room on the 12th floor with two twin beds. The room would not warm up due to the cold temperatures outside. The staff was very responsive and sent up a very kind technician immediately to make sure the heat was working correctly. They told us that due to the building being so old, there wasn't more they could do besides provide space heaters, which helped somewhat. Two and a half weeks after our visit I noticed red bumps on my body and experienced unbearable itching, particularly around my feet at night. After seeing my PCP and a dermatologist, I was eventually diagnosed and treated for scabies. My young daughter thankfully did not get it since we had two separate beds in our room, thank goodness. I had not traveled or stayed anywhere after my trip to New York and nobody else in my family has had any bites or symptoms. I called the hotel to inform them of what had happened. I did not ask for a refund, nor do I want one. I simply asked for a copy of the report showing me that they inspected the bed properly so this hell would not be experienced by future guests. They refused to send me any reports or any documentation at all proving they remedied the situation in the room. They simply stated via email "an outside company tested the room 1212 on Saturday and the results were negative for all biting bugs." Kasheena Roberts, Other at The Carlyle, A Rosewood Hotel, responded to this review Dear Ms. Solo,Thank you for taking the time to share your experience at The Carlyle. I sincerely regret that your stay was affected by heating issues and the subsequent health concerns you encountered. It is reassuring to hear that our staff responded promptly to address the heating situation.Regarding your health concerns, I want to emphasize that the safety and well-being of our guests are of utmost importance to us. Our procedures for inspecting rooms are thorough, and I acknowledge your request for documentation. While we are unable to provide specific reports for privacy and operational reasons, I assure you that our team conducted the necessary inspections, and the results were negative for any pests. We value your feedback and will review our communication processes to ensure clarity in such situations.Thank you once again for your insights, and I hope for your continued well-being.Sincerely,Kasheena RobertsQuality Manager & Executive Assistant

  • User:laurak266

    Trip type: Solo travel

    Wonderful hotel

    rating19 Jan 2026

    I have stayed multiple times at the Carlyle for pleasure, but this stay was different as I needed to be near the hospital where my husband was having surgery. The entire staff was kind, patient, and extraordinarily accommodating. Every morning at breakfast they would even make a special bag of the daily papers and pastries to bring to him at the hospital without my even asking. This is just a small example of how the staff goes above and beyond for their guests.I can’t wait to return with my husband for a long weekend.

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