The Gatsby Hotel

Recent Reviews: 319

• User:shumaila a

  Trip type: Family

  very comfortable and relaxing experience staying here in the severe weather

  25 Jan 2026

  amazing and super comfortable experience staying here especially considering the winter storm and all. friendly staff, quick service and really good hotel rooms.

• User:Navigator54694617384

  Trip type: Solo travel

  Basic af - you pay for 0 frills then pay some more

  14 Jan 2026

  The only reason this hotel gets any stars at all is because I have to rate at least a “1”. I have to say that it is clean and somewhat modern. That’s about the only thing going for it other than location. If you’re trying to do anything other than sleep here though, well f%#

• User:Jesse K

  Trip type: Solo travel

  Disappointing.

  15 Nov 2025

  A true disappointment. The overpriced hotel provided cell like rooms, the worst being the ones on the first floor...or you know the basement. They are small, cold and hard and nearly windowless...unless you rase the black shades so people walking by on the street can wave at you. The staff is brusque and the venue is cramped over all. The location directly on House is convenient...but only to 24 hour street noise.

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• User:422gretchenb

  Trip type: Couples

  Not worth your money

  28 Sept 2025

  My husband and I visit NYC once a year and have stayed in a lot of different hotels (chain & boutique) as well as Airbnb in different areas. This was one of the worst. The website states there is a safe, iPhone clock with phone charger, free WiFi, coffee pot in each room plus 2 bottles of water per night. When we checked in we had to pay a $17.21 fee which we were told was a facilities fee for WiFi (even though it states on the website it’s free), the water bottles we never received and filtered water. We asked 3 different employees about our bottles of water and one had no idea that was a thing, the other one said she’d have to look into it and the last one said they hadn’t gotten their “shipment” in and stated there’s tap water in the lounge area. We didn’t even mention about the safe or lack of clock. Our room did not have a pillow top mattress nor the nice curtains in the pictures. It would have been nice to have had a mini fridge. We also had a major drainage issue in our tub. It took over 10 minutes to drain after just one 10 minute shower. I never leave a negative review but this was not a great hotel and I would not stay here again nor recommend it to anyone else.

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• User:ltarazi

  Trip type: Family

  Nothing Works and No Help or Effort to Fix!

  09 Sept 2025

  Extremely Disappointing Stay – Would Not RecommendI had an overall poor experience at this property and will not be returning.I chose this hotel solely based on its proximity to where I needed to be. The total cost for a 3-night stay was $1,156.22, with an additional $51.63 charged at check-in—referred to inconsistently by staff as either a “hotel fee” or an “incidental hold,” depending on whom I spoke with. I will return to this point later.Upon arrival, I found the entrance confusing and poorly marked. The automatic doors were locked, requiring guests to either use a key or press a call button and hope for a response. After waiting several minutes, I was eventually let in.I had booked my reservation through American Express Travel, linked directly from my AMEX card. During check-in, I was met by a front desk employee named Samantha, who proceeded to lecture me about the drawbacks of using third-party booking sites such as "Experian" (presumably she meant Expedia), claiming that reservations made through such platforms are not cancellable. My printed reservation confirmation clearly stated that it was fully cancellable, but I chose not to engage as I had no intention of canceling.After a long day of moving a family member into a new apartment, I simply wanted to relax. Upon entering my room, I discovered the following issues:The television did not work.The hotel phone was inoperable.WiFi was extremely unreliable.The main light bulb in the room was burnt out.I returned to the front desk to report these issues. Samantha offered to move me to another room, but I declined due to exhaustion and instead asked that maintenance address the problems the next day. After troubleshooting with my husband (an IT professional), we concluded that the error message on the television suggested the property had not paid its DirecTV bill.The next morning, I spoke with another guest in the elevator who confirmed that his TV and hotel phone were also non-functional. I stopped by the front desk to report the ongoing issues again, and staff acknowledged that there were widespread problems with both phone and TV service, which they claimed they were "working on."That evening, I returned to find that the issues persisted. Again, no resolution. That night, my stay was further disrupted by a loud, unsupervised party involving underage guests running through the halls, slamming doors, and congregating near the stairwell adjacent to my room. I attempted to contact the front desk, but again—no functioning hotel phone, and repeated calls from my cell phone to the main line went unanswered.The following morning, I discovered there was no toilet paper in the room. I attempted to contact the front desk again by phone (cell and hotel line), but received no response. I was forced to go down to the lobby in person. It took an unreasonable amount of time for the attendant to locate a roll. When I asked for two rolls, he hesitated but eventually complied.My third day was equally disappointing: persistent issues with room lighting, no improvement to water pressure, and a shower that alternated only between scalding hot or freezing cold—with no in-between setting. It consistently took over 10 minutes to produce any hot water.I raised my concerns with every front desk staff member I encountered throughout the stay. Samantha, in particular, received multiple complaints from me, though I also dealt with at least two other staff members whose names I did not catch. On the final night, a young male employee assured me that I would receive a partial refund at checkout due to the numerous unresolved issues.At checkout the next morning, I was again met by Samantha, who stated that no refund would be provided and that there were no notes on my account indicating any such arrangement. I asked to speak to the General Manager, Dario, whom I had left a voicemail for on Day 2 of my stay and never heard back from.When Dario was reached by phone, he was dismissive, offered no apology, and reiterated that no refund would be issued. His reasoning was that because the reservation had been prepaid, he was unable to process any refund—even for the $51.63 charge at check-in, which had been described as either a hotel fee or an incidental hold. When I inquired about that charge—pointing out that I had not incurred any incidentals and, in fact, had not even been provided the opportunity to do so—he again refused.Following the stay, I contacted American Express. They spoke with Dario directly and reported experiencing the same dismissive attitude. At that point, Dario apparently agreed to refund the $51.63, though I have yet to receive confirmation that the refund has been processed.Conclusion:This property is poorly managed, communication is inconsistent at best, and guest concerns are routinely ignored. The lack of basic functionality (TV, phone, internet), unreliable staff, and absence of meaningful customer service rendered this stay completely unacceptable—particularly at this price point. I strongly advise others to seek alternative accommodations.

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