The Gotham

Recent Reviews: 1347

• User:Travel65544769955

  Trip type: Solo travel

  Comfortable and Convenient!

  08 Jun 2026

  Great check in process by Mr.Brandon. I took the metro king bed. It has a great view and brief balcony. The room is very spacious and renovated, including the bathroom. I also liked the hotel location as it’s very convenient.One big thing I want to emphasize, I found an EXCEPTIONAL service by the DOORMEN, especially Mr.Olsi. They are very helpful and kind, also they make sure to open the door every minute with all people. They meet everyone with a smile!Mr.Osli helped me throughout the checkout until he booked me a Cadillac SUV taxi with an excellent price!I will definitely come again to this friendly and comfortable hotel Ilda Koljenovic, Guest Services / Front Office at The Gotham Hotel NY, responded to this review Dear Hamdan,Thank you for taking the time to share such a detailed review.We’re delighted to hear you enjoyed your stay in the Metro King Room with Balcony and appreciated the spacious, renovated room and convenient location. It’s also great to know the check-in experience went smoothly and that the view and overall comfort met your expectations.Your kind words about our doormen, especially Mr. Olsi, and Mr. Brandon at check-in mean a lot. We’ll be sure to share your feedback with them and the team—they take great pride in making every guest feel welcome and supported, and it’s always rewarding for them to hear this directly.We’re also glad Mr. Olsi was able to assist you right through checkout and help arrange your transportation.We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and friendly stay soon.Warm Wishes,Ilda KoljenovicThe Gotham Team

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• User:Roving24007894274

  Trip type: Family

  Our NYC Home Away From Home

  30 May 2026

  After calling NYC home for almost a decade, my husband and I relocated out of state but continued spending a lot of time in the city, returning frequently for work trips, weddings, social events, and to plan our NYC wedding. Once I discovered The Gotham, it quickly became our home base - and it genuinely has become a home away from home for us.The front desk team and bell staff are kind and welcoming. They would always excitedly send us off to events, offer to take photos when we were dressed up for the evening, and warmly welcome us back at the end of the night. Nothing feels overly formal or transactional, which makes you feel at ease before stepping out into the bustle of the city. The management team has been especially wonderful over the years, always incredibly responsive, accommodating, and thoughtful.The rooms are MASSIVE by Manhattan standards and consistently incredibly clean… honestly more impressive than many higher-end boutique hotels we’ve stayed at in the city. The location is also ideal if you have a lot to cover around Manhattan.The attached restaurant/bar is another huge plus. The breakfast room service is excellent (I still think about the avocado toast), and the bar is such a great spot for cocktails or a relaxed dinner before heading out for the evening.What I love most about The Gotham is that it’s not a flashy five-star hotel...and I mean that as a compliment. You’re not paying inflated prices for endless bells and whistles or amenities you may never use. Instead, you’re getting exceptional value for Manhattan: oversized rooms, a fantastic location, a comfortable and clean atmosphere, and a genuinely accommodating team. As former New Yorkers, we also appreciate that the staff is warm and helpful whenever needed while still allowing guests a sense of autonomy and ease throughout their stay.It’s comfortable, clean, quiet (a rarity in Midtown Manhattan!), unpretentious, accommodating, and has exactly what we need whether we're in town for business or pleasure. There’s something refreshing about a hotel that simply does the important things really, really well.We’re excited to return again this summer for another special trip to NYC. We’ll always have a soft spot for The Gotham and its team. Ilda Koljenovic, Guest Services / Front Office at The Gotham Hotel NY, responded to this review Dear Guest, Thank you for such a thoughtful and heartfelt review. Reading your kind words truly means a great deal to our entire team.We are honored that The Gotham has become your “home away from home” over the years. Knowing that you chose to stay with us through so many important occasions—from work trips and celebrations to planning your NYC wedding—is incredibly meaningful.Your recognition of our front desk, bell staff, and management team is especially appreciated. We strive to create an experience that feels welcoming, genuine, and comfortable, and we're delighted that our team's hospitality helped make each stay memorable.We're also thrilled to hear that you enjoyed our spacious accommodations, cleanliness, convenient Midtown location, and the restaurant and bar. We'll be sure to share your compliments with our culinary team—especially regarding the avocado toast!What you described as our greatest strength—focusing on the things that matter most by providing comfortable, clean, spacious rooms and attentive service without unnecessary fuss—is exactly the experience we aim to deliver. It is rewarding to know that this resonated with you as former New Yorkers who know the city so well.Thank you again for your continued loyalty and support. We look forward to welcoming you back this summer and helping make your next visit just as special.Warm regards,Ilda KoljenovicThe Gotham Team

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• User:Samanta W

  Trip type: Couples

  Very disappointed.

  22 Feb 2026

  Formal Complaint Regarding Undisclosed Cleaning Fee & Unprofessional Conduct – February 11, 2026 StayI am writing to formally address my experience at The Gotham Hotel regarding my Dayuse reservation on February 11, 2026 (3:00 PM – 11:00 PM).I have stayed at your property 3–4 times previously and have always had positive experiences. That is why I returned. Unfortunately, this most recent visit was handled in a manner that was unprofessional and unacceptable.⸻February 11, 2026 – Arrival (Approximately 3:00 PM)Upon arrival, my friend and I were carrying multiple heavy decorations for a Valentine’s Day proposal. A blonde doorman opened the main entrance door. However, when it became clear that we were struggling to manage our belongings and access the elevator, he did not offer assistance.A front desk employee instructed the doorman to help us upstairs. The doorman initially responded, “nah they got it,” before eventually escorting us up. Even then, he did not assist with carrying our items nor offer a luggage cart. As a returning guest, this level of service was disappointing and inconsistent with my prior experiences at the hotel.⸻February 11, 2026 – Checkout (11:00 PM – 11:27 PM)At approximately 11:00 PM, my partner and I were still actively cleaning the room, which contained rose petals, balloons, and proposal materials.Between approximately 11:00 PM and 11:27 PM, the front desk called the room three separate times stating that our Dayuse period had ended and that we needed to come downstairs. Each time, I clearly communicated that we were cleaning and needed a few additional minutes.At approximately 11:27 PM, I was told that if we did not come down immediately, we would be charged a $50 late checkout fee. I again explained we were trying to clean that I have a lot of decorations in the room like balloons, rose petals and etc. I was told, “we have cleaners for that.” At no point during these calls was I informed of any cleaning fee. I would’ve liked to have an option of choosing between the cleaning fee or the late checkout fee. It’s the principle of the situation. ⸻February 17, 2026 – First Call Regarding ChargeApproximately one week later, I noticed an $81 charge on my account labeled as a cleaning fee.On February 17, I called the hotel to inquire about the charge. I explained that this fee was never disclosed to me at checkout. I was informed that a manager would return my call. I did not receive a call back.⸻February 18, 2026 – Second Call (Approximately 5:54 PM)I called again and was informed that management had already left for the day (after 5:00 PM) and that I would need to call back the following day.⸻February 19, 2026 – Third Call (Approximately 11:25 AM)On February 19 at approximately 11:25 AM, I called again and spoke with Alessandra. I requested to speak with a manager and was asked why I wanted ti speak to a manager and to reexplain the situation again.During our conversation, the discussion escalated into a back-and-forth argument. Alessandra basically stated that it was my fault for not asking the front desk employee if there was a cleaning fee, that is not my responsibility. While I was still speaking and attempting to clarify the issue, Alessandra ended the call by hanging up without resolution.Alessandra later called me back stating she had conducted an “investigation” and that the front desk employee reported I never mentioned decorations in the room. This is inaccurate. Staff clearly saw the decorations upon our arrival, as they assisted with the elevator while we carried them upstairs.Although the conversation involved disagreement, I continued engaging in an effort to resolve the matter. Despite my repeated request, I was never given the opportunity to speak directly with a manager at any point during this process.Alessandra stated she would call me back at 4:00 PM on February 19. I did not receive a call back.⸻As of February 22, 2026As of February 22, I have received no follow-up communication. If you have a chance to go to a different hotel, I suggest you do that because you do not want to go through what I went through. Ilda Koljenovic, Guest Services / Front Office at The Gotham Hotel NY, responded to this review Dear Samantha,Thank you for taking the time to share your feedback regarding your Dayuse stay on February 11, 2026. We sincerely regret that your experience did not meet your expectations.For Dayuse bookings, the room is reserved until the designated checkout time, and guests are expected to remove decorations if there is one and leave the room in its original condition by check oout time. While we did provide additional time ( 30 min ) to assist with cleanup, the decorations—including rose petals, balloons, and other items—were not removed by the end of the reserved period. As noted on the registration card signed at check-in, any unremoved decorations incur a cleaning fee. This fee is applied directly to our housekeeping team, who are responsible for restoring the room, as this requires additional work and time.We understand that you reached out by phone regarding the charge. Our team also sent multiple email communications explaining the situation, though we did not receive a response. While we strive to assist all guests and address concerns promptly, our policies regarding cleaning fees are applied consistently to ensure fairness and to support our staff.We apologize for any frustration caused by this situation and appreciate your understanding that this policy is directly related to housekeeping responsibilities. Our goal is always to provide a welcoming and seamless experience, and we will continue to review our procedures to ensure clear communication for all guests.Warm Wishes,Ilda KoljenovicThe Gotham Team

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• User:Kimberly k

  Trip type: Business

  Balcony, Excellent Staff and 5th Ave/Times Square/Broadway adjacent!

  09 Feb 2026

  The Gotham Hotel was very nice but the staff made it excellent. Olsi, Brandon and Ilda took care of me while I was overwhelmed, overstimulated and overworked - there for 4 nights/5 days for a work convention. They were all kind, extremely proficient, warm, engaging and greeted me a smile and hospitality with every interaction. They helped with everything from toothbrushes to borrowing an umbrella, getting directions, providing tourist related advice, late checkout and so on.Shout to all the door guys that welcome you with a smile and see you off with a wave....even if you have asked them for the 27th time "do i go left or right for 5th Ave?".Clean room and consistent daily housekeeping. I also got some credit towards the mini bar at checkin and it was a nice perk! Located close to Broodway and Time Square. Not far from New York Public Lubrary. 42nd street/Grand Central Station is an 8 minute walk. The room was nice but the balcony was next level! Def get a balcony room.The lobby is small, restaurant inside but I didn't get to try it. Seemed popular! Not sure of the amenities such as gym, etc as I didnt have time to care between work stuff and you walk miles and miles each day anyways. Def would stay here again, 5 stars! Ilda Koljenovic, Guest Services / Front Office at The Gotham Hotel NY, responded to this review Dear Kimberly,Reading your review truly made my day—thank you so much for your incredibly kind words! It was such a pleasure taking care of you during what sounds like a very full (and very busy!) work trip. Conventions in the city can definitely be overwhelming, so I’m really happy we could help make your stay feel a little easier and more comfortable.Olsi, Brandon, and I will be so touched to hear your shoutout. We genuinely love what we do, and knowing that the small things—an umbrella, directions (even for the 27th time 😊), a toothbrush, or a late checkout—made a difference means everything to us.I’m also so glad you enjoyed the balcony room—there’s just something special about having your own outdoor space in the middle of Manhattan! And thank you for recognizing our housekeeping team and wonderful door staff. They truly help create that warm welcome and farewell every single day.We hope next time you’ll have a little more time to relax and maybe try the restaurant—but until then, we’ll be ready to welcome you back for another 5-star stay.Warmly,Ilda KoljenovicThe Gotham Hotel Team

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• User:Ilan F

  Trip type: Family

  Highly Recommended! Incredible Staff and Location!

  03 Jan 2026

  I highly recommend The Gotham Hotel, perfect location, clean and incredibly friendly staff. Thank you to Brandon and Pixie for being so accommodating. I travelled with my daughter for 3 days and The Gotham was just perfect. Around the corner from incredible shopping on 5th Avenue and close to Times Square, we will be back and really recommend The Gotham! Ilda Koljenovic, Guest Services / Front Office at The Gotham Hotel NY, responded to this review Dear Ilan,Thank you for your fantastic review and for taking the time to recommend The Gotham Hotel. We’re delighted to hear that your family stay with us was such a positive experience.It’s wonderful to know that our location, cleanliness, and friendly service stood out, and we’ll be sure to pass along your kind words to Brandon and Pixie—they’ll be thrilled to know they helped make your trip special while traveling with your daughter.Being steps from Fifth Avenue shopping and close to Times Square is something we’re proud of, and we’re so glad it added to your enjoyment. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to New York.Warm regards,Ilda KoljenovicThe Gotham Team

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