The Paul Hotel

Recent Reviews: 1311

• User:sambow88

  Trip type: Couples

  Cancelled on us 👎🏻

  01 Nov 2023

  After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one…We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.

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• User:vivianhlw

  Trip type: Couples

  Not a Non-Smoking Hotel! Terrible Customer Service

  20 Mar 2023

  The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.

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• User:pambT7826YY

  Trip type:

  Worse hotel stay ever

  11 Mar 2023

  Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.

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• User:John V

  Trip type: Business

  This hotel sells fraudulent reservations

  08 Mar 2023

  The hotel didn't fulfill my reservation. On the day that I was arriving at the hotel, they emailed me:"Please be advised that The Paul Hotel is closed to the Public and unfortunately we have to cancel your reservation. Thank you,--Front Desk Reservations AgentReservations and Customer Relations Desk32 West 29th StNew York, NY 10001T: (212) 204-5750F: (212) 204-5761reservations@thepaulnyc.comwww.thepaulnyc.com"There was no indication on the hotel website or any travel booking site that the hotel was closed. The hotel did not give me a refund for the canceled reservation. Instead, they referred me to a corporate hotline number where I would have to explain the situation and hope that the refund eventually arrived. When i did call, it ultimately was a waste of time because the agent needed to call the hotel to confirm the cancelation, but the hotel was not picking up the phone. I recommend this hotel for anyone who wants to pay for something, not receive it, and spend on the phone hours on the phone chasing a remote possibility of being paid back. I also recommend the hotel for people who enjoy being stranded in NY and tasked with finding alternative accommodations at the last minute.

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• User:770reginad

  Trip type: Family

  Nightmare in New York

  22 Feb 2023

  Sheets were dirty. Had a man’s sock left in my granddaughters bed. Staff did not seem at all concerned. Then they messed up the booking entirely canceling one of our rooms. Wound up leaving there since I had no room and going to the Hilton Garden Inn a few blocks away. Should of booked there from the start. I will never stay at The Paul again and it has made me rethink staying at any Choice property.

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