The Roslyn, Tapestry Collection By Hilton

Recent Reviews: 919

• User:Chakka K

  Trip type: Business

  Hilton, Do Better

  07 Jun 2026

  The hotel is just ok. I thought this being a Hilton property it would much nicer. The entire hotel needs to be updated. The rooms are kind of clean but I had like little flying gnats in my room. My headboard to my bed was just terrible. The fake leather was peeling; It was beat up. My white wash cloth had stains. It smelled clean, like bleach, but looked like make up stains on the fabric. The AC was LOUD. It sounded like a jet was about to take off. Take a look at the pics.

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• User:Laugh at V

  Trip type: Solo travel

  Disappointed in the Roslyn Tapestry Collection by Hilton

  05 Jun 2026

  Hilton hotel: Roslyn NyMay 30-June 1 2026Unfortunately, I give my rating as 1 star. I was in Room 319, May 30-June 1st 2026. The staff was very nice. However some issues with the room: 1) the air conditioning was extremely cold. The air conditioning was blowing excess cold, the curtains were blowing all over the place. I tried resetting the air conditioner to a higher temperature. The temperature was on 60. I was unable to reset the air conditioner. A family member also tried both the air conditioner and and the thermostat. I contacted the front desk and the staff member brought two blankets and they were unable to reset the thermostat.2) I was in the bathroom following a shower and preparing my makeup. I had the bathroom door closed ( one can’t get in and out of the shower when the bathroom door is open). When I went to open the door to work to go by the bed to do my hair, the door was locked and would not open. I was screaming for help and shouting out my room number. My phone and my hair dryer were by my bed. I was screaming for help for quite some time. ( if I did not call the front desk for extra towels for the next day, no one would have heard me because the bridal party were at the Swan Club taking photos) . A staff member brought up towels and heard me banging on the bathroom door and heard me screaming . The staff member opened my room door and was trying unlock the bathroom door. It was a struggle but she was able to unlock the bathroom door. I explained to the staff member that I did not lock the bathroom door, I was in the hotel room alone. To take a shower, I had to then place a towel over the door to prevent the door from locking again.3) I am handicapped , the toilett was much too low.1. when we arrived to hotel, there were no luggage carts available. We all had our own rooms, there was not one luggage carts available in sight and parking lot , lower level there were cones in the parking spots close to the door. Since we had no luggage cart we were going back and forth placing our luggage by entrance way. I am very disappointed and will never go to this hotel again.

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• User:Amy B

  Trip type: Family

  Horrible

  03 Jun 2026

  My family and I stayed at the Hilton Tapestry for my son’s wedding weekend beginning Saturday, May 30th, and unfortunately the experience was extremely disappointing and embarrassing given that this was the hotel selected for many of the wedding guests.The issues began immediately with my room, Room 119, which was not properly cleaned upon arrival. My son also discovered blood on the bed sheets in Room 119, which was completely unacceptable and deeply disturbing. In addition, there was no thermostat in the room, and we were forced to climb onto a chair just to manually adjust the temperature on the wall unit. This was not only inconvenient, but also a safety concern.We were also told that we would receive welcome/thank you gifts, including macarons and other items, which never arrived.The problems extended beyond our room. My daughter-in-law’s parents’ room was filthy and clearly had not been properly cleaned. In another alarming incident, my sister became locked inside the bathroom of her hotel room and was trapped for approximately 30 minutes before anyone came to assist her. Other family members who traveled from Pittsburgh experienced issues with a non-functioning toilet in their room.What should have been a joyful and memorable wedding weekend became stressful and frustrating for our family and guests. It was especially upsetting because my son selected this hotel expecting a comfortable and positive experience for everyone attending his wedding.For a Hilton property, especially one hosting wedding guests, the level of maintenance, housekeeping, responsiveness, and overall guest care was far below expectations. I have been a Hilton Honors member for well over 15 years and have never experienced anything like this at any Hilton property. Overall, this was one of the worst hotel experiences our family has ever had during what should have been a very special occasion.

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• User:Woodford P

  Trip type: Solo travel

  Best hotel on Long Island

  06 Mar 2026

  I love this hotel. Everything was great. The rooms were so nice and clean and luxurious. The staff were super all great, and the manager was super sweet and helpful when I wanted to extend my stay. Wish I could give this more stars.

• User:Mia V

  Trip type: Business

  Don’t go here it’s not worth it.

  02 Mar 2026

  I stayed here for two days and was extremely disappointed, because of the area being Roslyn I expected a higher end hotel, but instead I got a hotel with very small rooms. I stayed in a double queen room and it was very small and uncomfortable. The bathroom is very dreary and even smaller. This place could've definitely been cleaner as well. Also during my stay there was a brown water back up in the toilet, it was disgusting, I assumed the pipes were being worked on but there was no warning from management also there was a man yelling and arguing about the water situation at 7:30 in the morning. Even thought those are issues I would say there biggest issue is the management. The front desk workers are rude and act like they are doing you a favor, but worst of all the biggest problem is the manager. She is rude and unprofessional, she has a terrible habit of talking down to you as well.Bottom line is don't go here there are other hotels in the area that seem to be more accommodating than this place. Also be aware the manager likes to be confrontational and dose not like when you express your own opinion. Hotel Management, Owner at The Roslyn, Tapestry Collection by Hilton, responded to this review Mia V., thank you for taking the time to write a review for The Roslyn, Tapestry Collection by Hilton. We have gone through our system and confirmed that you were not a registered guest of our hotel. The details that you have described in your review do not line up with the general quality of our hotel or level of service which our hotel/team is known for and proud to provide to our guests. We strive to ensure each of our guests’ stays are as pleasant and comfortable as possible. While we can confirm we did not have the pleasure of hosting you personally at our hotel, we take your comments seriously and will further investigate them to determine their accuracy and validity. We wish you all the best.

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