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The Shelburne Sonesta New York

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The Shelburne Sonesta New York

locationMidtown East, New York Area - NY

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About The Shelburne Sonesta New YorkAbout The Shelburne Sonesta New York

Location

This elegant European-style hotel affords a prestigious location in the charming Murray Hill district of Manhattan. It is just a few minutes’ walk to a selection of bars, restaurants, shops and links to the transport network.

Facility

The hotel was built in 1920. 323 rooms and 263 suites are located on 16 storeys and can be reached by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. Leisure activities and facilities at the hotel include a gym, callisthenics, aerobics, a spa, a sauna and massage treatments or, for a fee, cycling/mountain biking.

Meals

The hotel includes a non-smoking restaurant and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Shelburne Sonesta New York Amenities at The Shelburne Sonesta New York

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Set menu dinner

    • -

      Set menu lunch

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Massage

    • -

      Sauna

LocationLocation

Map preview

Around this property:

Public Transport

10 m

Restaurants

100 m

Bars / Pubs

100 m

Shopping opportunities

100 m

Nightclub

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3023

Very Good

2087

Average

519

Poor

214

Terrible

166

Recent Reviews: 6009

  • User:elephant_juice11

    Trip type: Family

    Wouldn’t stay here again.

    rating01 Jun 2026

    Won’t stay here again. Reception was nice on arrival so had high hopes but room was awful. It was old, tired, dirty, air con stopped working and found a massive clock roach which smelled so bad. Reported to house keeping who just smiled and nodded. Reception saps would send someone to look at it and that was all. Guest Services, General Manager at The Shelburne Sonesta New York, responded to this review Dear Elephant_juice11,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. We strive to maintain high standards and are disappointed to learn that we fell short. It's concerning to hear about the condition of the room and the response from our housekeeping team. Please be assured that we take these matters seriously and will address them with our staff to ensure improvements. Your feedback is invaluable to us, and we hope for the opportunity to provide you with a better experience in the future.Warm Regards,Shelburne Sonesta Management Team

  • User:JonathanStorr

    Trip type: Family

    NYC TRIP

    rating31 May 2026

    Location is great 5 mins walk from Grand Central whilst being in a quieter area. The staff were great the room was clean quiet and a decent size. It was such a shame to leave and wouldnt hesitate to return. Guest Services, General Manager at The Shelburne Sonesta New York, responded to this review Dear JonathanStorr,Thank you for your wonderful review! We’re thrilled to know that our prime location, just a short walk from Grand Central, added to your experience, and we're glad you found your room spacious and peaceful. It’s fantastic to hear that our staff made a positive impression. We're delighted you enjoyed your stay so much and cannot wait to welcome you back soon!Warm Regards,Shelburne Sonesta Management Team

  • User:craigeJ5270MA

    Trip type: Family

    Quiet location, nice room, poor customer service

    rating18 May 2026

    Nice hotel in a quiet location that is walking distance from many of the sights. The reason for a rating of only 3 stars is the front desk attendant, Kevin Buestan. He needs a lesson in customer service. We were given the wrong room the first night. The hotel agreed to change our room the next day (not a huge problem). But then we had to deal with Kevin. We explained the situation and he felt the need to comment, “The only difference is one queen bed instead of two”. We thanked Kevin for the studious observation and had to reiterate that we paid extra for a room that only has one bed and feels more spacious. Kevin had to have his manager make the room change. We also requested a late checkout and Kevin would only grant us 1/2 an hour. If there are similar hotels at the same price, I recommend taking the other hotel. You’ll likely get better service. Guest Services, General Manager at The Shelburne Sonesta New York, responded to this review Dear Craig,Thank you for sharing your experience with us. I'm sorry to hear about the challenges you faced during your stay, especially regarding your interaction with our front desk team. We strive to provide excellent customer service, and it's clear we fell short. Please know that we will address this feedback with our team to ensure a better experience in the future. Your insights about having a more spacious room with a single bed are valuable, and we apologize for the inconvenience this caused. We hope to have the opportunity to serve you better on a future visit.Warm Regards,Shelburne Sonesta Management Team

  • User:DIane M

    Trip type: Family

    Great location, nice room, poor room service

    rating15 May 2026

    My family stayed at the Sonesta for four nights. The location was fabulous and the room was very nice. The two complaints we had were the room service was very spotty. The second day after we arrived, the room had been cleaned; however, the next two days it had not been cleaned. On our third day the maid showed up when we were returning from dinner at 8:10 in the evening, so it was very awkward to have her clean. We had to ask for extra towels and pillows. There were four people in the room, but when they cleaned the room the one time, they only replaced three of the towels. We had to call down and have our trash removed. We felt like for a hotel of this caliber that was not acceptable. Another minor issue was that the room had no ice bucket or microwave. So it was difficult to reheat any of the meals that we might’ve gotten it out in the city. Guest Services, General Manager at The Shelburne Sonesta New York, responded to this review Thank you for staying with us and sharing your experience. We’re thrilled to hear you enjoyed our fabulous location and nice rooms. However, we are truly sorry to learn about the inconsistencies with our room service during your stay. It’s important to us that our guests feel comfortable and cared for, so we apologize for the oversight with your towels and the timing of the cleaning service. We will pass on these details to our housekeeping team to ensure improvements. Additionally, while not all rooms are equipped with microwaves or ice buckets, we are always happy to assist with any requests. We hope to provide a more seamless experience for you in the future.Warm Regards,Shelburne Sonesta Management Team

  • User:BeckyN2712

    Trip type: Family

    Would've been 5* if it wasn't for the bathroom size

    rating10 May 2026

    First time staying at the Sherburne sonesta, having stayed at other midtown hotels in previous years, I was very pleasantly surprised with the size of the room, especially with 2 queen beds, we had a partial view of the empire state building from our room. The hotel is out of the madness of midtown but it's still easily walkable to the main attractions like times square and the empire state building. All the staff were friendly and helpful, especially having complimentary luggage storage. Our booking came with 3 complimentary drinks/snacks per day which saved a lot of money especially on buying drinks to walk around with and keep in the room. The rooftop bar is pricey but has spectacular views of Manhattan. The main negative about the room was the bathroom, there was only 1 towel rail which only fit 1 towel and there was nowhere else to hang towels to dry. The bathroom was small with the sink taking up so much room, the door barely grazed the sink. There was adequate storage space in the room itself but nowhere to store bigger suitcases. Guest Services, General Manager at The Shelburne Sonesta New York, responded to this review Dear Becky,Thank you for sharing your detailed experience from your first stay with us at The Shelburne Sonesta New York. We're delighted to hear that you enjoyed the spaciousness of your room and the amazing view of the Empire State Building. It’s fantastic to know that our location allowed you to experience the excitement of Midtown while enjoying some tranquility. We’re also glad that you appreciated our friendly staff, complimentary amenities, and that you found the rooftop bar views spectacular, even if a bit pricey.We apologize for the inconvenience regarding the bathroom layout. Your feedback regarding towel storage and bathroom space is valuable, and we will certainly take it into consideration for future improvements. Thank you for highlighting these aspects.Nevertheless, we look forward to welcoming you back and providing an even better experience.Warm Regards,Shelburne Sonesta Management Team

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