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The Westin New York At Times Square

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The Westin New York At Times Square

locationMidtown West, New York Area - NY

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About The Westin New York At Times SquareAbout The Westin New York At Times Square

Location

This hotel is located right by the nearest links to the public transport network and just 50 m from restaurants, bars and shops. La Guardia Airport is 14 km away.

Facility

836 rooms and 40 suites are located on 45 storeys and can be reached by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator, a mini fridge and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and a kids' club.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Westin New York At Times Square Amenities at The Westin New York At Times Square

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Massage

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      Sauna

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

10 m

Restaurants

50 m

Bars / Pubs

50 m

Shopping opportunities

50 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1934

Very Good

1319

Average

526

Poor

273

Terrible

238

Recent Reviews: 4290

  • User:AlyGo53

    Trip type: Couples

    Nice hotel in the heart of NYC

    rating06 Jun 2026

    We loved this hotel, first time staying in a Westin and it was a great choice, especially for its location. We were luckily upgraded to a corner room for our special occasion, so we could see more of NYC streets, the Hudson River, and other attractions from our window. There is a metro station just across the hotel, but you can walk basically to anywhere as many things are close. This time we went to a play in Broadway for the first time, it was wonderful!The hotel offers ticket for a Comedy club, entrances to a museum, and tickets for a city tour in a ferry. We were just able to use the last one, and it was very nice, better than expected actually! Also, they have F&B credits to use for each day. The room was spacious; the bed was amazingly comfortable. The staff was friendly, especially Ms. Alexa that helped us with our stay, and lady concierge (with ginger hair). Whenever we go back to NY, we will consider this hotel.

  • User:Yun L

    Trip type: Business

    Horrendous shower pressure

    rating24 May 2026

    While the location of this Westin hotel is great, the shower pressure is horrendous. Imagine showering from a plant watering can. We called the front desk and an engineer was sent to the room to fix it. The shower head was replaced and the water pressure was only improved very slightly. The engineer said that this is the best it can be. So much for a $500/night stay :( Marriott Hotels, Guest Services / Front Office at The Westin New York at Times Square, responded to this review Dear Guest,While we are glad you liked our location, we are sorry for the issues you encountered with the shower. We regret any unsatisfactory service you received in this regard. These comments will be addressed appropriately to ensure we serve our guests with better functionality and care going forward. We are grateful for the positives, and equally attentive to addressing where we can enhance our guest experience. On your next stay, we would love to ensure every detail supports your well-being.Best Regards,David WeisharDirector of Operations

  • User:Lisa M

    Trip type: Friends getaway

    Great stay

    rating16 May 2026

    Very clean roomsConvenient to the subway and broadway plays Loved the ambience Marriott Hotels, Guest Services / Front Office at The Westin New York at Times Square, responded to this review Dear Valued Guest, We are delighted to have met your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting New York. We are excited to continue creating uplifting experiences whenever you return to The Westin New York at Times Square.Best Regards, David Weishar Director of Operations

  • User:Alice M

    Trip type: Friends getaway

    Service that Slays

    rating16 May 2026

    This is an older property that's genuinely in need of a refresh — worn carpet, a room door that wouldn't stay closed without a firm shove (a real safety concern), and no elevator key card security, which feels like a significant gap for a Times Square hotel.But the service? It slays.The security team in the lobby is warm and outgoing, and then there's Josh, the breakfast restaurant host. I was out of the hotel at 6 am, walking to Starbucks, when he spotted me on the street, stopped me, introduced himself, and asked about my stay. That's not hospitality training — that's just a genuinely good human. The new concierge, Alison, is a theater fangirl who looks like she'll be wonderful.The gym is small but well-equipped — Peloton riders, note that there are two bikes, with one tucked away in an odd little nook. The room was compact (standard for NYC) but smartly designed with functional storage for suitcases and toiletries. A few misses: no makeup mirror and no bathroom night light.The building needs work. The people make it worth it.

  • User:Michele B

    Trip type: Solo travel

    Noisy, Lacked Quality

    rating07 May 2026

    This was my second stay at this hotel. My first stay was great. The room was large and quiet with nice views. This time my room was in Union Tower. Room was dated and not as clean as I would like. The street noise was really bad at 1am. The following morning the noise from the open atrium below was equally bad. As a platinum member i wasn’t given an upgrade and no mention of the destination fee and food/beverage credit. Just really disappointing. I won’t stay here again. Marriott Hotels, Guest Services / Front Office at The Westin New York at Times Square, responded to this review Dear Valued Guest,We truly appreciate your loyalty and regret to hear that your most recent visit did not live up to the enjoyable experience you had in the past. Please accept our apologies for the issues you encountered with your guestroom. Thank you for taking the time to share these concerns so we can address them appropriately. We value your feedback as we strive to ensure our Marriott Bonvoy Platinum Elite members properly receive the benefits we have promised. We want to ensure our services properly reflect the benefits earned by our valued members, so we thank you once more for your comments. We hope you will return so we can provide you with a visit that truly feels seamless and uplifting from start to finish.Best Regards, David Weishar Director of Operations

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