Times Square West Hotel, BW Signature Collection

Recent Reviews: 868

• User: Connector15364954433

  Trip type: Family

  Broken mirror not by us!

  We stayed in this rundown hotel, as it calls itself. The room was small and the air conditioning was noisy. But what really upset us was that they kept our $100 deposit, blaming us for breaking the mirror, which was absolutely not our fault. The staff was not at all courteous; no matter what we asked, they didn't respond politely. The breakfast wasn't plentiful; the tables were few and dirty, and… Read moreWe stayed in this rundown hotel, as it calls itself. The room was small and the air conditioning was noisy. But what really upset us was that they kept our $100 deposit, blaming us for breaking the mirror, which was absolutely not our fault. The staff was not… Read more

• User: Boy_Scout

  You Get What You Pay For

  The hotel is priced below most hotels in NYC. There are reasons for this. It’s about 3/4 mile to the theater district; the rooms are very small and it’s definitely “no frills”. That being said, if you’re just sleeping there and don’t mind the walk (or taxi ride) to get to where you’re going it’s an OK choice. The staff was friendly and helpful; the breakfast was just what you would expect from Com… Read moreThe hotel is priced below most hotels in NYC. There are reasons for this. It’s about 3/4 mile to the theater district; the rooms are very small and it’s definitely “no frills”. That being said, if you’re just sleeping there and don’t mind the walk (or taxi rid… Read more

• User: Michael P

  Unacceptable Experience at Comfort Inn Midtown

  I rarely write reviews, but my recent stay at your Midtown location compels me to be brutally honest: this was one of the worst hotel experiences I’ve ever had.The Wi-Fi was a complete nightmare—slower than DSL, intermittent, and completely unreliable. Two public networks were available, neither functional: one (“Comfort_Inn”) promised connectivity but failed to reliably log in, and the other (“Wi… Read moreI rarely write reviews, but my recent stay at your Midtown location compels me to be brutally honest: this was one of the worst hotel experiences I’ve ever had.The Wi-Fi was a complete nightmare—slower than DSL, intermittent, and completely unreliable. Two pub… Read more

• User: Roam08015208904

  Trip type: Solo travel

  This hotel was disgusting! Booking photos were lies!

  This hotel was disgusting, unclean and dilapidated. I was moved once and neither room matched the booking photos. My first room had no working lights and a dead phone. I had to call the front desk from my cell and ask to be moved. The second room had visibly dirty carpet and sticky bathroom floors. The booking photos showed a stall shower and these rooms had tubs. Stall showers are important for a… Read moreThis hotel was disgusting, unclean and dilapidated. I was moved once and neither room matched the booking photos. My first room had no working lights and a dead phone. I had to call the front desk from my cell and ask to be moved. The second room had visibly d… Read more

• User: the_pilots_wife

  Trip type: Family

  Better than expected!

  The maps lead you to believe this location is out of the way, but that is not the case! While it's not immediately next to the public subway, we easily walked to Times Sq and Broadway theaters with plenty of awesome drink/restaurant options along the way. These hotel rooms were substantially larger than expected for NYC rooms--included breakfast & Keurig coffee makers in the room were a nice p… Read moreThe maps lead you to believe this location is out of the way, but that is not the case! While it's not immediately next to the public subway, we easily walked to Times Sq and Broadway theaters with plenty of awesome drink/restaurant options along the way. Thes… Read more