Wyndham Garden North Bergen Near Secaucus

Recent Reviews: 207

• User:748rayshawns

  Trip type: Family

  DDO NOT BOOK HERE

  29 May 2026

  I booked a room on booking.com for two nights and I had a family emergency and had to cancel a night they told me I could check out after one night but I would still be charged for two nights. Reservation was in my name and they told me I could not use my husband credit card to pay for the room because reservation was in my name. The front desk staff were very rude and poor customer service. They would not even allow me to speak with a manager. I would never ever book here again. I called husband credit card company and went to another hotel and hotel was old and outdated.

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• User:TTBLNK

  Trip type:

  Across the river from NYC

  03 Apr 2026

  Good location for the price if you want to go to NYC and not break the bank. UBER to PATH station and you'll get there in 20 minutes.

• User:NM f

  Trip type:

  Very disappointing experience due to poor communication and lack of accountability.

  08 Feb 2026

  Very disappointing experience due to poor communication and lack of accountability.I had a reservation from Jan 27–29, but my flight was canceled due to weather. I called the hotel immediately and was told by the front desk (after speaking with the GM) that my stay was moved to Jan 28–30 and that I didn’t need to do anything further.When I checked in on the 28th, no one told me my stay would still end on the 29th. Then, while I was at work on the 29th, I received a call saying I had to check out immediately or book another night.I explained everything and even contacted the GM, but she refused to acknowledge the earlier approval. I was told to either pay a late checkout fee or make a new reservation. I had no choice but to rebook.This experience reflects serious gaps in internal communication and customer care. Guests should not be penalized for mistakes made by hotel staff. Management’s unwillingness to resolve this fairly was extremely disappointing.As a Wyndham Diamond member, I expected better customer service. This situation was stressful, unnecessary, and completely avoidable. Until management improves communication and takes responsibility for their staff’s mistakes, I would be hesitant to stay here again.

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• User:Sunshine51768165430

  Trip type: Family

  Great Value/Easy to Get Into NYC

  11 Dec 2025

  The hotel is nice and clean. We ate dinner in the attached restaurant. Food was great. Our waiter, Mateo, was especially friendly and very helpful with advice for navigating public transit into NYC. The location made it easy to get into the city. It was a short ~$8 Uber ride to a bus stop where we could board a bus straight into the city and drops you off at the Port Authority near Times Square. It was less expensive than taking the train from the Path station in Hoboken. The only issues we observed were 1) you can’t stop water from coming out from under the shower door and spilling water onto the floor. Plus they don’t give you a towel/bath mat to put on the floor outside the shower. Be very careful stepping out of the shower to not slip on the water on the floor. 2) the hallway is extremely warm compared to the rest of the hotel. 3) They have coffee and coffee makers in the room. They only offer regular coffee for the maker. Being someone that can only drink decaf coffee it was a little disappointing. But, they do have regular and decaf coffee available in the lobby. All in all we would definitely stay here again.

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• User:srobhall

  Trip type:

  Room was shaking from dance club below

  08 Dec 2025

  The hotel facilities met expectations and would have considered for a future stay except for one major issue. Our room (410) was above the restaurant area that turns into a dance club on Friday and Saturday nights. The floor and tables in our room were shaking from the bass from the music and the night manager wasn't able to solve the problem. He kept telling me that the music would be done at 1:45am, so it wasn't such a big deal. The first night, Friday, he eventually got the music turned down slightly at around 1:15am, after I started to loose my cool. The second night, Saturday, I pleaded to the have the bass turned down and he said he would ask but it doesn't seem like it ever happened. Also, the phone in the room was non functioning, so I had to keep going downstairs in person. The hotel should not place guest in rooms above the dance club or they need to upgrade the sound insulation. I will probably avoid Wyndham hotels after this experience.

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