Hampton Inn & Suites Newburgh Stewart Airport

Recent Reviews: 374

• User:al5611

  Trip type: Family

  Poor Front Desk Service

  29 May 2025

  I wish I took my business elsewhere for my hotel block. I booked this hotel due to closer proximity to the venue, but wish I had booked a different hotel even if it meant being out if the way. I will say, the rooms were very clean and the lobby was clean as well. Joy, the director of sales, and Zack on the evening front desk were both great to deal with and super pleasant. However, everyone else I encountered at the front desk were not pleasant, especially the woman who checked us in on Friday afternoon. Many people staying for my wedding commented on the rude attitude of the woman who checked them in. Everything seemed like a bother to her and she truly didn't seem like she wanted to be there. I was very embarrassed that my guests were met with such an unkind demeanor. To be honest, this hotel was not cheap to book for two nights (over $500) and I feel we could have been met with kind and courteous staff at the very least. General Manager, Owner at Hampton Inn & Suites Newburgh Stewart Airport, responded to this review Dear al5611,Thank you for choosing us for this special occasion. We’re genuinely grateful for your kind words about our clean rooms and the excellent service provided by Joy and Zack. However, I sincerely apologize that your experience didn’t meet your expectations throughout your stay. It’s disappointing to hear that our front desk team fell short and did not make your guests feel as welcome as we strive to do. Your honest feedback means a lot to us, and we will address these concerns with our team to ensure we improve. Thank you for sharing your thoughts with us, and congratulations on your new marriage.Sincerely,Kristy TobarGeneral Manager

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• User:Merirx7

  Trip type: Business

  Most unprofessional staff experience in 20 years from an over the road trucker

  23 Apr 2025

  I am an over the road truck driver and was checked in at 5:30 am and the told clerk I needed the room for the day after driving all night. I was awoken by housekeeping at 11:30 am, saying morning management was forcing me to move to another room. I was charged for another room. Evening manager was refusing to give me a receipt. Argued with me for 10 minutes before finally giving me a receipt. Rudest and most unprofessional staff and then complained to me that she had to clean a second room! General Manager, Owner at Hampton Inn & Suites Newburgh Stewart Airport, responded to this review Dear Merirx7,Thank you for taking the time to share your experience. I sincerely apologize that you found us unhelpful and insincere. I'm sorry for the inconvenience caused by the room change. We aim to provide genuine hospitality, and it seems we fell short. We appreciate your honest feedback, which we will use to improve. We hope to see you on your next visit.Sincerely,Kristy TobarGeneral Manager

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• User:WaterfallsLover

  Trip type: Business

  Noisy Highway

  08 Jan 2025

  Asked for room on other side of highway, front agent said there weren’t any without looking but said she has ‘no problem sleeping on the highway side when she stays here’. Seriously? When does a front desk agent stay at the hotel. Very noisy Highway. Turned on fan and tv and still heard Highway traffic. Didn’t recognize my Diamond status. Had me sign check in receipt (haven’t done that in years) and rushed me off. Will never stay here again!! General Manager, Owner at Hampton Inn & Suites Newburgh Stewart Airport, responded to this review Dear WaterfallsLover,We appreciate you taking the time to share your experience with us and value your loyalty to the Hilton family of hotels. My heartfelt apologies for disappointing you due to your assigned room location. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope you will reconsider your return.Sincerely,Kristy TobarGeneral Manager

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• User:nyramblingman

  Trip type: Family

  Best hotel option for Newburgh/New Windsor area

  01 Dec 2024

  This newer Hampton Inn and Suites is your best option if you are staying in Newburgh or Hudson Valley area.My family and I visit the area atleast twice a year to see relatives and this is our first time trying to stay in Newburgh. We usually stay somewhere across the River because of more brand name options.Our 5 day stay over Thanksgiving provided the right amount of comfort and convenience.If you have stayed at a good Hampton Inn before, you can expect the same and no real negatives - a fair amount of options for hot breakfast, coffee and tea always in the lobby, and very comfortable beds.This hotel will be our go-to option moving forward when traveling to the “valley”. General Manager, Owner at Hampton Inn & Suites Newburgh Stewart Airport, responded to this review Dear nyramblingman,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Hampton Inn for your Thanksgiving travel needs and for taking the time to sing our praises on Tripadvisor. Hosting you was our pleasure, and we look forward to hosting you the next time you are in Newburgh.Best,Kristy TobarGeneral Manager

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• User:Trail60884554846

  Trip type: Family

  Keep Driving Past This Hotel

  21 Oct 2024

  Be careful of this overpriced hotel (even in the off-season). As longtime Hilton Honors members, we were very disappointed. We paid over $400 for a standard room with no microwave, a broken clock, and a non-caring staff. And, of course, no feedback once the property was notified. Keep driving and find a property that can provide a quality room with associated service. General Manager, Owner at Hampton Inn & Suites Newburgh Stewart Airport, responded to this review Dear Trail60884554846,Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve our accommodation and service. We appreciate your patronage and hope to see you again soon. Best,Kristy TobarGeneral Manager

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