La Quinta Inn & Suites By Wyndham Niagara Falls

Recent Reviews: 368

• User:Judy M

  Trip type: Couples

  Worst hotel ever

  04 May 2026

  This hotel is absolutely disgusting! Please do not stay here! We pulled back the blanket and the sheets were stained. The walls and floors were gross and the shower had mold. We arrived so late no other option so we slept on a blanket we had in the car. People were hanging outside.There are truly no words. I have stayed at La Quinta in the past but this experience was so bad I will never again. Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Niagara Falls, responded to this review Dear Judy M,Guest comfort and cleanliness are priorities for our team, and we regret that your stay did not reflect the standards we aim to provide. Your concerns regarding the room condition, bathroom cleanliness, and overall environment have been noted and will be reviewed with the housekeeping and maintenance teams for immediate attention. Our property continues to focus on regular upkeep and guest safety measures. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

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• User:carol m

  Trip type: Family

  Great

  22 Apr 2026

  Everything was perfect ..kindve shaky elevators. We did not use the pool or even look for it so no rating there we were very satisfied with staff cleanliness service etc second time we have been here we will be back. We stayed in extra large king Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Niagara Falls, responded to this review Dear carolm,We are delighted to hear that everything was perfect during your stay and that you were satisfied with our staff, cleanliness, and overall service. It is especially great to know this was your second visit and that you plan to return. Your feedback regarding the elevators has been noted and will be reviewed with our team. We truly appreciate your continued support and look forward to welcoming you back again soon.Sincerely, Hotel Manager

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• User:Lee L

  Trip type: Couples

  Great

  15 Mar 2026

  Great stay all around the pool was down that all everything else was fly Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Niagara Falls, responded to this review Dear Guest,Thank you for sharing your experience. We are glad to hear you had a great stay overall and enjoyed your time with us. Your note regarding the pool being unavailable has been acknowledged and shared with the appropriate team for review. We appreciate your understanding and positive feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

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• User:Tonya s

  Trip type: Family

  Very friendly

  14 Feb 2026

  Are stay was very friendly and it was clean Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Niagara Falls, responded to this review Dear Guest,Thank you for your kind feedback. We are pleased to hear that you experienced a friendly atmosphere and found the property clean during your stay. Our team works hard to create a welcoming and comfortable environment for every guest. We truly appreciate your positive remarks and look forward to welcoming you back to our hotel again soon.Sincerely, Hotel Manager

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• User:travelinginkspot

  Trip type: Solo travel

  Awful - Dirty

  23 Jan 2026

  I tend to stay in La Quinta's when I'm traveling with my dogs. The rooms are reliable and the price is fair. This time is no different. I've stayed here before. I checked in yesterday at 3. When I went in, the cooler/mini fridge was open and disconnected with the cord dangly in the opened door. I was thankful I didn't need anything refrigerated. I came back later that evening and since my dogs claimed the one bed, I went to the other and saw there was hair on the pillow and crumbs in the bed. It was so late that I just wanted to sleep so I went to the other bed, deciding I'd talk to management in the morning. In the morning, I went to shower and the moment I was in the shower, I noticed hair all over the shower. I went downstairs to speak to someone and no one answered the bell. I rang several times over about 5 minutes, but then had to leave so I left a note (which i timestamped at 8:10) asking a manager to call me. By 2:50 when I got back, no one had called. There was someone at the desk and I explained thar I was waiting for a call. He said he was waiting for his manager to get in at 4. He asked me to wait. I said I had somewhere to be, but I would talk to them when I got back. He said no problem, they'd be there all evening. He asked me to wait and then disappeared, came back a moment later to tell me, nevermind, the manger wasn't coming in. He said they would give me points and clean the room. I said I wanted to speak to a manager, but I'd grab my dogs so they could clean the room. I took my dogs to go sit in the lobby and about half hour later, I was told my room was done and I could go back. When I went back to the room, I saw the fridge no longer had the cord in the front and the second bed had been made, but the original bed still had hair all over it. I grabbed the pillow, went downstairs and said I needed a manager. The only manager on premises was the housekeeping one who was very nice and soft spoken and I tried to speak slowly and calmly because I could tell between her stutter and her inability to meet my eyes that she was uncomfortable. She agreed to go back and clean. So, I took my dogs out to the lobby again so she could clean. At 4:15, I watched the original hotel employee leave the hotel. I see another employee and ask if he really just left. When she said yes, I asked if anyone was going to tell me that I could go back to my room and if a manager had been contacted about my room. She advised she didn’t know what I was talking about, but that she would leave a note to the manager for when they got there TOMORROW. I took the dogs back upstairs, checked the bed, and saw there was crumbs still in the bed. So, not only was the bed not cleaned original before I got there, it wasn't cleaned the first complaint or even the second. I'm not sure what to do at this point because no one is talking to management and the employees aren't handling this well. I'm frustrated. I had business to handle up here so I was an hour and a half late... it's now been a week and I was given 7,500 points but no call or email from hotel management and Wyndham has left it in their hands. I am so appalled at how this has been handled all around that I cannot recommend La Quinta or really even Wyndham at this point.

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