Comfort Inn & Suites Omaha Central

Recent Reviews: 378

• User:swright2009

  Trip type:

  A bit of a work in progress.

  17 Sept 2026

  Middle elevator is rough enough to make you fall down. Needs things like hanging ALL the drapes, having a working toilet paper holder, not having baseboards laying on the ground where it clearly fell off, providing unstained washcloths, and more than one, a door that doesn't have to be forcefully pushed open or closed. A hair dryer would be nice. Hot breakfast was advertised but NOT available Guest Relations Manager, Owner at Comfort Inn & Suites Omaha Central, responded to this review Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are very sorry that your stay did not meet the standards you expected. The concerns you described regarding the elevator, room condition, bathroom amenities, and overall maintenance are disappointing, and we understand how frustrating it must have been to encounter so many issues during your visit.We especially take your comments about the middle elevator seriously, as guests should be able to use our facilities comfortably and safely. We also apologize for the missing and damaged items you encountered, including the drapes, toilet paper holder, baseboards, hair dryer, and door that required excessive force to operate. We understand that these details can make a significant difference in the overall comfort of a stay.We are also sorry for the washcloths and that you were not provided with more than one. Clean, properly maintained linens and sufficient amenities are basic expectations, and we regret that we fell short in this area.Finally, we apologize for the disappointment regarding the advertised hot breakfast not being available. We understand how frustrating it is to plan around an amenity and then find that it is not being offered. Your feedback will be shared with the appropriate management, housekeeping, maintenance, and breakfast teams for review and attention.Thank you again for bringing these concerns to our attention. We sincerely regret the inconvenience and appreciate your detailed comments, which help identify areas where greater care and improvement are needed.

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• User:Amy K

  Trip type: Couples

  Outdated hotel

  12 Sept 2026

  This comfort inn was very out dated and needs a major renovation. The elevators smelled like smoke and the halls to some of the rooms smelled like pee. The doors to the rooms was hard to shut so in order to shut the door a person had to slam the door which was loud. Floors in the room where dirty and the toilet see was broken. The value of the hotel wasn't bad but you get what you pay for. Guest Relations Manager, Owner at Comfort Inn & Suites Omaha Central, responded to this review Dear Valued Guest, Thank you for taking the time to share your honest feedback about your stay. We appreciate you mentioning that you found the value reasonable, but we are sorry that several aspects of the property and your room did not meet your expectations.We sincerely apologize for the conditions you encountered, including the smoke odor in the elevators, unpleasant odors in the hallways, and the overall dated appearance of the hotel. We also regret the issues with your room, particularly the dirty floors and broken toilet seat. These are details that can have a significant impact on a guest’s comfort and should receive proper attention.We understand how frustrating it must have been to have difficulty closing the room door, especially when it required slamming it shut and created additional noise. This is also an important maintenance concern, and we will make sure your feedback is shared with the appropriate teams so these areas can be reviewed and addressed.While we are glad you felt the hotel offered reasonable value, we recognize that affordability should still come with a clean, comfortable, and well-maintained environment. Thank you again for bringing these concerns to our attention. Your feedback is valuable in helping us identify areas where improvements are needed, and we hope to provide a more pleasant experience for guests in the future.

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• User:Janice T

  Trip type:

  The worst

  08 Sept 2026

  This was the worst Choice hotel ever. One luggage cart for 9 floors of rooms.Tub's glazing was peeling off. Water was lukewarm at best. Bring your own pillow because theirs are awful. Guest Relations Manager, Owner at Comfort Inn & Suites Omaha Central, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay fell so far short of expectations. We understand how frustrating it must have been to have only one luggage cart available for a nine-floor hotel, especially when managing luggage can already be challenging.We also apologize for the condition of the bathtub and the lukewarm water, as these are important aspects of a comfortable stay and should be properly maintained. We’re equally sorry that the pillows did not provide the comfort you needed. Your comments regarding the luggage cart, bathroom condition, water temperature, and bedding comfort are valuable, and we will share them with the appropriate teams for review and improvement.We appreciate you bringing these concerns to our attention and hope we have an opportunity to provide a much better experience in the future.

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• User:meshaymckinney

  Trip type:

  Horrible

  08 Sept 2026

  Do not stay here if you value safety and cleanliness Drugs are being sold disgusting dirty place blood on carpet bugs in bathroom pics to prove Guest Relations Manager, Owner at Comfort Inn & Suites Omaha Central, responded to this review Dear Valued Guest, Thank you for sharing your concerns. We are very sorry to hear that your stay left you feeling uncomfortable and disappointed, particularly regarding cleanliness and safety. We take comments involving these matters very seriously, as every guest should be able to expect a clean, secure, and welcoming environment.Your feedback is important in helping us identify areas that require immediate attention. We regret that we did not provide the safe and clean experience you expected and deserved. Thank you for bringing these concerns to our attention and giving us an opportunity to address areas where improvement is needed.

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• User:boop124

  Trip type:

  Dirty

  06 Sept 2026

  Definitely needs a deep clean of everything and some maintenence done. One of our ac units didn't blow cold air and I took a wet towel to our rooms floor and it came up black Guest Relations Manager, Owner at Comfort Inn & Suites Omaha Central, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the cleanliness and maintenance of the property did not meet your expectations. We understand how disappointing it is to arrive at a hotel and feel that a more thorough cleaning and additional upkeep are needed.We are especially sorry about the air conditioning unit that was not blowing cold air. A properly functioning air conditioner is essential to a comfortable stay, and we regret that this affected your experience. We are also very concerned to hear that a wet towel used on the room floor came up black. This is certainly not the level of cleanliness we want our guests to encounter, and we understand your disappointment.Your comments are valuable in highlighting the need for greater attention to deep cleaning, floor care, and maintenance throughout the property. We appreciate your honesty and are sorry that we did not provide the clean, comfortable, and well-maintained environment you expected.We truly value your feedback and hope that improvements in these areas will allow us to provide a much better stay for our guests in the future.

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