DoubleTree by Hilton Orlando Theme Park Resort

Recent Reviews: 9559

• User: Shivany17

  Trip type: Family

  Worst service

  The service is too poor. They dont provide complimentary water. TV is non functional and despite of calling them 10 times - no solution. Now the best thing is that there is one person in the back end to take calls so u keep on calling n no one picks.Finally you have to walk down for all requests.My entire holiday has been destroyed. General Manager, Guest Services / Front Office at DoubleTree b… Read moreThe service is too poor. They dont provide complimentary water. TV is non functional and despite of calling them 10 times - no solution. Now the best thing is that there is one person in the back end to take calls so u keep on calling n no one picks.Finally yo… Read more

• User: Carolina O

  Trip type: Family

  Night mare hotel

  Horrible staff, horrible Front Desk rude, they never pick up the phones, rooms are old smell, mildew, skin debris from previous guest , blood found on their towels. Burnt breakfast buffet, dark hall ways, scary walking at night. Jacuzzi broken, phones in the rooms broken. Both Assistant and General Manager not sympathetic would not want to give me pack my money, I demand for full refund and they d… Read moreHorrible staff, horrible Front Desk rude, they never pick up the phones, rooms are old smell, mildew, skin debris from previous guest , blood found on their towels. Burnt breakfast buffet, dark hall ways, scary walking at night. Jacuzzi broken, phones in the r… Read more

• User: Alvin D

  Trip type: Couples

  Best stay I ever had

  The management here at the hotel was amazing. He took care of me and my partner like we are royalty he did everything and us were amazing. And help us. The only problem. With the body attendant that didn’t had enough staff, but overall the stallion was great and also they help us get a better room with a better view and every day so if you ever in the Orlando area near Orange by the Orange County… Read moreThe management here at the hotel was amazing. He took care of me and my partner like we are royalty he did everything and us were amazing. And help us. The only problem. With the body attendant that didn’t had enough staff, but overall the stallion was great a… Read more

• User: michelle p

  Trip type: Friends getaway

  amazing staff

  It was amazing. Sofia g was amazing! She helped me so much! She went above and beyond to make me feel comfortable and helped me figure out my room. She was amazing. I would go back again for sure. General Manager, Guest Services / Front Office at DoubleTree by Hilton Orlando Theme Park Resort, responded to this review Hello mp642mp, and thank you for sharing your thoughtful review. We’re deli… Read moreIt was amazing. Sofia g was amazing! She helped me so much! She went above and beyond to make me feel comfortable and helped me figure out my room. She was amazing. I would go back again for sure. General Manager, Guest Services / Front Office at DoubleTree… Read more

• User: CSG1841

  Vacation

  Everything was pretty much as expected. The staff and services provided was par excellent. Orgination and support was excellent. Very satisfied with our visit, THANKS. General Manager, Guest Services / Front Office at DoubleTree by Hilton Orlando Theme Park Resort, responded to this review Hello, CSG1841, and thank you for sharing your experience with us.We’re delighted everything met your ex… Read moreEverything was pretty much as expected. The staff and services provided was par excellent. Orgination and support was excellent. Very satisfied with our visit, THANKS. General Manager, Guest Services / Front Office at DoubleTree by Hilton Orlando Theme Park… Read more