Hampton Inn Closest To Universal Orlando

Recent Reviews: 1518

• User:Sal I

  Trip type: Business

  GROSS/Disgusting

  07 May 2026

  I am writing a 1 star for numerous reason, and ultimately, because they did not want to call me. It shows their true customer service.First, while I understand that early check-in is not guaranteed, I specifically requested a room on the second floor in advance. Instead, I was assigned a room on the third floor without any notice or discussion. After the fact, staff questioned me about my medical condition as justification for the issue. Being in a Legal Healthcare world, I found this highly inappropriate and invasive. My private medical information is protected health information (PHI), and I should not have been placed in a position where I felt pressured to disclose personal health details simply because my room request was ignored.Second, housekeeping left a disturbing and unprofessional note during our stay. What was most frustrating was not only the incident itself, but the complete lack of a sincere apology afterward. Rafael repeatedly minimized or brushed aside the matter rather than addressing it professionally and respectfully.Additionally, the service we received from staff throughout the stay was consistently poor. At one point, my partner requested a single yogurt due to an early departure, and staff responded with unnecessary attitude and snarky remarks over such a simple request. That interaction was completely unwarranted and reflected poorly on the hotel’s customer service standards.Off the elevators of the 3rd floor was totally gross. Pizza boxes sat on the trash can for days and crumbs from cookies on the floor were just inspect/rodent welcoming.We are also disappointed by the inaccurate statements made by Rafael regarding communication. He claimed that he spoke with me directly, which is false. He only spoke with my partner. Furthermore, the front desk informed me that Rafael would call me later to discuss these concerns, but he never did. All communication ultimately occurred through email only.Overall, the handling of these issues demonstrated a lack of professionalism, empathy, accountability, and communication. I expected much better treatment from Hilton, especially during a stay connected to a professional conference.

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• User:DisneyFamof5

  Trip type: Family

  Our Home Away From Home

  22 Mar 2026

  We stay at this hotel 6 or more times a year and have a wonderful experience every time. The front desk staff is friendly and helpful at any hour. The managers are excellent as well! The breakfast staff ensures no food runs out EVER. My children love the afternoon cookies too! If any items are needed (extra towels, etc.), housekeeping is quick to respond. The beds are the most comfortable I’ve slept on while vacationing!The drive to Disney is easy! If you’re visiting to experience Universal, it is super close with a morning shuttle from the hotel. We (family of 5) highly recommend this hotel. You can’t beat the value and convenience of this location.

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• User:rod_andrade_videos

  Trip type: Family

  Decent stay, but could use better maintenance

  31 Dec 2025

  This Hampton Inn near Universal is generally okay, but it didn’t fully match the expectations set by its reviews.The hotel feels quite dated, and some maintenance details stand out, especially in the bathroom. The shower head offers multiple spray options, but several of them didn’t work properly, likely due to wear over time. It also caused water to leak onto the bathroom floor, and after each shower we had to use towels to dry the floor to avoid slipping. The bathroom ceiling fan is extremely loud when turned on, loud enough that we couldn’t comfortably talk to each other while it was running. There are also visible cracks and older finishes that suggest the property could benefit from updates.Sleep quality was another issue. Sound insulation between rooms is poor: conversations in nearby rooms can be heard very clearly, and when guests are frequently going in and out and slamming doors, the noise and vibrations travel through the room and disrupt rest.On the positive side, the staff is friendly, the A/C works well and housekeeping is done daily. The location is convenient for Universal, even though, as usual in the U.S., walking isn’t really an option.Overall, it’s an ok 3-star hotel with good basics, but with improved maintenance and better sound insulation it could better reflect the ratings it currently has.

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• User:Pamiam823

  Trip type: Family

  Convenient, Modern, Clean, & Comfortable!

  30 Oct 2025

  Spacious, clean, and modern room. Friendly and helpful staff. Full sized bottles of shampoo, conditioner, lotion, etc on the walls are greatly appreciated. Free parking. Very conveniently located near parks, shopping, dining, and gasoline. Excellent breakfast with cereal, waffles, eggs, sausage, bagels, and much more. This was our 2nd stay at this property.

• User:Freedom48710373010

  Trip type: Family

  Amazing customer service

  18 Aug 2025

  This hotel is Very Good in service, the breakfast variety, cleanliness, and location. The staff in the kitchen, Mrs. Angela and Mrs. Afvlka, were AMAZING!!The staff at the front desk was also very helpful and courteous. We had a very nice vacation for almost a week. Definitely will stay there again. THANKS TO ALL THE EMPLOYEES THERE, YOU GUYS ARE GREAT!!Blessings.