Hilton Garden Inn Winter Park

Recent Reviews: 90

• User:Megan B

  Trip type: Couples

  10/10 would recommend

  08 Apr 2026

  My husband and I came here for a stay cation and it was lovely! The staff was friendly and the hotel was clean. Would come back here Melissa Dinh, Other at Hilton Garden Inn Winter Park, responded to this review Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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• User:J H

  Trip type: Friends getaway

  The hotel ruined our vacation with their overbooked rooms

  12 Mar 2026

  Location is not near Winter Park Avenue where shopping centers and restaurants you have to drive. They ruined our vocation by making us stay in King bed instead of Queen bed that we reserved. We took a screenshot when we made a reservation online showed them our reservation is for queen bed but the front desk said we are overbooked for an event sorry have to put you in king bed. We called the Hilton customer service and they said will contact the manager to correct this mistake and have to give us queen bed. But the front desk lady said there’s no manager so we will just give you half of your points back that used to book the room since overbooked can’t give us a queen bed. We had to stay in king bed which made my friend uncomfortable and the hotel did NOT give us the half points back to my account. We called multiple times and each time managers just said the same thing we will do it right now and return the points. Just dishonest and unprofessional, only reason we agreed to stay to king room for getting half of points back Melissa Dinh, Other at Hilton Garden Inn Winter Park, responded to this review Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. This experience is not up to our standards and I want to offer my sincerest apologies. If you still have not received your points, please reach out to me, the General Manager, directly at MCOWP_GM@Hilton.com. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We sincerely appreciate your feedback as we continually work to improve. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon. 

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• User:BLike2Travel

  Trip type: Family

  Very comfortable and friendly staff.

  17 Jan 2026

  Hotel was very nice, rooms were clean and comfortable. Staff was very friendly and accommodating. The only reason I did not rate a 5 was the significant amount of traffic and traffic noise. The hotel is on an extremely busy intersection. If you can, request a room facing parking lot and not the roadside. Melissa Dinh, Other at Hilton Garden Inn Winter Park, responded to this review Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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• User:christine p

  Trip type: Family

  Didn’t get what I was promised.

  10 Jan 2026

  I booked a room for today at the Winter Park location. I have a wedding to attend at 3:30 and was promised an early check in. I’m sitting in the lobby and they can’t make one room available. I guess I’m putting my make-upI’m at the front desk. I’ve called corporate and tried to speak to a manager to no avail. Everybody just repeats the policy that they can’t promise early check in. Never booking with you again. Melissa Dinh, Other at Hilton Garden Inn Winter Park, responded to this review Thank you for taking the time to share about your recent stay with us. We value every guest who stays with us. We apologize that we were not able to provide you with an early check in. Due to the nature of the hotel, we try our best to ensure we accommodate as many early check ins as we can. We will work with our team to ensure that this does not occur again in the future. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We sincerely appreciate your feedback as we continually work to improve. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon. 

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• User:Jj F

  Trip type: Family

  Sounds like you're sleeping on the freeway.

  02 Jan 2026

  Room was so noisy we asked to be moved. Make sure you ask for the "quiet" side of hotel being that they are right off busy highway. Heads up, they also charge $20 each for a breakfast that was free at the Hampton Inn and added additional $12 each night to park your car at hotel. Everyone was friendly but we felt we were being over charged. Never stay there again. Melissa Dinh, Other at Hilton Garden Inn Winter Park, responded to this review Thank you for taking the time to share about your recent stay with us. We value every guest who stays with us. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We sincerely appreciate your feedback as we continually work to improve. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon. 

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