Holiday Inn & Suites Orlando – International Dr Theme Parks

Recent Reviews: 171

• User:Heather D

  Trip type: Business

  Go see Sy!

  14 Jun 2026

  Sy was amazing. Excellent bartender. Very friendly, accommodating and went above and beyond! Breakfast buffet was great as well. Server was attentive, although didn’t catch her name, she was very sweet though. Overall great experience!

• User:Faith I

  Trip type: Family

  This Hotel Left Much To Be Desired

  31 May 2026

  As an IHG Diamond Elite member, I was disappointed by my experience at the Holiday Inn Orlando I-Drive, particularly because management set expectations that were ultimately not met.I booked this stay through HotelTonight because the rate was more competitive than booking directly through IHG. Immediately after making my reservation, I called the hotel and spoke directly with a manager. I explained that I would be traveling with my son, who is on the autism spectrum, and requested a designated quiet room away from the elevator on a higher floor. The manager assured me that he would personally handle everything, link the reservation to my IHG Diamond Elite account, and ensure that my room preferences were noted and honored before arrival.Unfortunately, none of those arrangements appeared to have been made when we checked in. We received a standard check-in experience with no recognition of Diamond Elite status, and none of the usual benefits or acknowledgments were offered. I didn’t complain because I simply hate making a fuss. I thanked the front desk person and accepted the standard experience, prepared to make the most of things. However, when we entered our assigned room, it was located immediately next to the elevator, the exact situation I had specifically called ahead to avoid.At first, I planned to let it go. As a parent of a neurodiverse child, I am unfortunately accustomed to making accommodation requests that are often overlooked. However, I quickly discovered a much larger problem: the room was not clean. There was hair in the bathroom, hair in the shower, hair in the sink, and even a long strand of hair inside a folded face towel.At that point, I returned to the front desk and requested a different room. The front desk agent was polite and promptly moved us to another room, which, while not spotless, was noticeably cleaner.Shortly after we settled into the new room, the manager I had spoken with before arrival knocked on our door. He apologized for the cleanliness issues and offered 25,000 IHG points as a goodwill gesture. He also stated that the front desk had somehow missed the fact that I was a Diamond Elite member and apologized for that oversight as well.I appreciated the apology and the gesture, but I explained that the cleanliness issue was actually secondary to my original concern: the hotel had failed to honor the accommodation request that I had specifically called about in advance. We were still located directly next to the elevator despite assurances that a quiet room would be arranged. And while this might seem minor, it can cause major disruptions for those with sensory sensitivities. The manager apologized again and offered to look into a room upgrade. He was ultimately able to move my son and me into a larger upgraded room, which was a meaningful improvement and made the remainder of our stay considerably more comfortable.The larger issue is that several of the corrective actions promised by management never materialized. The 25,000 points were never added to my account, and the stay was never properly linked to my IHG membership despite repeated assurances that both issues would be handled. Considering our stay occurred on March 10, there has been more than enough time for those commitments to be fulfilled.What ultimately left a negative impression was the pattern of promises that sounded reassuring in the moment but were not consistently followed through afterward. The staff were polite, and the manager did make an effort to improve the situation once problems were brought to his attention. However, many of the issues we encountered could have been avoided entirely if the arrangements discussed before arrival had simply been honored.I appreciate the staff members who tried to make things right during our stay, but based on this experience, I would not choose this Holiday Inn location again. As a Diamond Elite member, I expected a higher level of attention to detail, follow-through, and consistency than what was ultimately delivered. Soci Assist, Other at Holiday Inn & Suites Orlando I-Drive - Theme Parks by IHG, responded to this review Hi Faith,We sincerely apologize for the challenges you faced during your stay. As a valued IHG Diamond Elite member, your experience should have been seamless and attentive to your needs, especially regarding your son's accommodations. We regret the oversight in room allocation and the cleanliness issues you encountered. While we're glad our team made efforts to address these concerns during your stay, we understand the importance of consistent follow-through and are sorry for any inconvenience caused by unmet commitments. Please reach out to +1 407-239-4177. Our team will review your account and work with you to resolve this matter. Your feedback is invaluable, and we will use it to improve our service and ensure such issues are not repeated. Thank you for sharing your experience with us.- The Staff at Holiday Inn & Suites Orlando I-Drive Theme Parks

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• User:B C

  Trip type: Business

  Excellent Service

  19 Apr 2026

  I’m checked in on April 17,2026 (I had previously checked out of another hotel that day) and Kervin was SUCH A PLEASURE! Very nice, patient and kind. I had a little mishaps with AMX but got it straight and was able to check in. Kervin made sure to take good care of me all the way until check out. By the way, the Cal King bed is Soooooo comfy! I will for sure be back. Soci Assist, Other at Holiday Inn & Suites Orlando I-Drive - Theme Parks by IHG, responded to this review Hi B C,We’re delighted to hear about your positive experience with Kervin and that you enjoyed the comfort of our Cal King bed. Our team is dedicated to providing exceptional service, and it’s wonderful to know Kervin made your stay memorable. We look forward to welcoming you back on your next visit!- The Staff at Holiday Inn & Suites Orlando I-Drive Theme Parks

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• User:vllnvjy

  Trip type: Friends getaway

  The Beautiful Holiday Inn in Orlando

  02 Mar 2026

  The Holiday Inn with good locationVery clean rooms andVery Friendly and very welcoming staffFrom Front Desk to Housekeeping.Asif at the Front Desk gave me a nice welcomeGreeted me as a Platinum memberAnd he gave me all the hotel amenities For being platinum member Asif also gave me a nice roomThank you Asif. Soci Assist, Other at Holiday Inn & Suites Orlando I-Drive - Theme Parks by IHG, responded to this review Hi Juicy,We’re delighted to hear about your positive experience with us! It’s wonderful to know that Asif and our team made your stay memorable with their warm hospitality and attention to detail. We’re thrilled you enjoyed the clean rooms and our convenient location. Thank you for being a valued Platinum member, and we look forward to welcoming you back soon.- The Staff at Holiday Inn & Suites Orlando I-Drive Theme Parks

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• User:Joann S

  Trip type: Family

  Right location, Exceptional staff.

  22 Feb 2026

  The location was excellent with access to shopping and dining. The staff (Karma, Della, Vanessa and Valentina) went above to make sure our stay was enjoyable even though we were there for a funeral.