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Marriott Orlando Lake Mary

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Marriott Orlando Lake Mary

locationLake Mary Area, Orlando Area - Florida - FL

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About Marriott Orlando Lake MaryAbout Marriott Orlando Lake Mary

Location

This hotel is located in Lake Mary.

Facility

The hotel has a lift and features 304 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, a games console and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, callisthenics, aerobics, a spa and a sauna.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Marriott Orlando Lake Mary Amenities at Marriott Orlando Lake Mary

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Jacuzzi

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

334

Very Good

177

Average

57

Poor

27

Terrible

31

Recent Reviews: 626

  • User:DanielL7226

    Trip type: Solo travel

    Great Place for a Convention!

    rating21 May 2026

    It is more than a Marriott Hotel; it is a complex with 6 or 7 different specialty restaurants and meeting rooms that can accommodate a very large convention. All the staff are knowledgeable and courteous. The one member who stood out was the Bell Captain, Jay Balanay, who I haven't seen for over a year, but he addressed me like I was an old friend. This kind of touch means a lot! kristen o, at Orlando Marriott Lake Mary, responded to this review Thank you for taking the time to share your experience with Marriott Lake Mary. We are delighted to hear you enjoyed all that the property has to offer, from our variety of specialty restaurants to the expansive meeting and convention facilities.Most importantly, we truly appreciate your kind words about our team. Providing warm, personalized service is what we strive for, and it is wonderful to know that Jay Balanay made such a lasting impression. Recognizing you after more than a year and welcoming you back like an old friend is exactly the type of hospitality we aim to deliver. I will be sure to share your comments with Jay and the rest of the team.We sincerely appreciate your loyalty to Marriott Lake Mary and look forward to welcoming you back again soon!

  • User:Danya H

    Trip type: Business

    Excellent

    rating20 May 2026

    Jay Balanay was very professional, offered excellent service. He is a great asset to your company kristen o, at Orlando Marriott Lake Mary, responded to this review Thank you for taking the time to recognize Jay Balanay for his outstanding service at Marriott Lake Mary. We are delighted to hear he provided such professional and excellent service during your stay.Jay truly embodies the level of hospitality we strive to provide to every guest, and we are very fortunate to have him as part of our team. Your kind words and recognition mean a great deal, and we will be sure to share your comments with him and our leadership team.Thank you again for choosing Marriott Lake Mary. We look forward to welcoming you back soon!

  • User:Kerry M

    Trip type: Couples

    Fly-Snooze-Cruise

    rating13 May 2026

    Jay Balanay, the Bell Captain was AMAZING as was LaDanny Stevens at the front desk. Both of them went ABOVE and BEYOND to answer all questions we had. Made us feel very welcomed and took the time to chat with us. Will definitely be a k when we come down again! kristen o, at Orlando Marriott Lake Mary, responded to this review Thank you for taking the time to recognize Jay Balanay and LaDanny Stevens for their outstanding hospitality at Marriott Lake Mary. We are thrilled to hear they made such a positive impression during your stay.Providing a warm and welcoming experience is what we strive for, and it is wonderful to know both Jay and LaDanny went above and beyond to answer your questions, make you feel comfortable, and take the time to personally connect with you. Those genuine interactions truly make a difference, and we are proud to have team members like them representing our hotel.We sincerely appreciate your kind words and will be sure to share your recognition with both Jay and LaDanny, as well as our leadership team.Thank you again for choosing Marriott Lake Mary. We look forward to welcoming you back the next time you are in the area!

  • User:Lyliana R K

    Trip type: Couples

    Worst front desk

    rating07 May 2026

    I’m very disappointed with my experience at the Marriott hotel. My husband checked out on April 19 and paid the bill, but after reviewing the charges, I noticed we were charged for items from the bar that we never used. The only thing we had was breakfast on the day we checked out.We went back to the front desk and spoke with Barnaby. At that time, our Uber was already waiting to take us to the airport. He apologized and promised to fix the issue and email us. A couple of hours later, he emailed us showing a balance of $0 instead of the corrected actual amount. I honestly thought maybe he made a mistake or felt guilty because of how the situation was handled.What made the experience worse was that while we were waiting at the hotel, he disappeared behind closed doors for about 15–20 minutes until another staff member had to call him for us.A few days later, I checked my American Express statement and saw that instead of $0, the hotel charged the full incorrect amount again.We tried calling multiple times to resolve this. The front desk staff kept giving us different stories. First they said Barnaby was available and put us on hold repeatedly for nearly two hours. Later another employee told us he had already left for the day. We also tried reaching accounting and experienced the same thing — being put on hold with no response.This was extremely frustrating and unprofessional. I will never stay at this hotel again. kristen o, at Orlando Marriott Lake Mary, responded to this review Thank you for taking the time to share your feedback regarding your recent stay. Please accept my sincerest apologies for the frustration and inconvenience you experienced surrounding your billing concerns and the follow-up communication afterward.We understand how upsetting it must have been to discover charges that did not belong on your account, especially while trying to leave for the airport. Additionally, the lack of timely communication and the inconsistent information you received when attempting to resolve the matter did not reflect the level of service and professionalism we strive to provide our guests.I sincerely apologize for the inconvenience caused by the delay in resolving the issue, the confusion regarding the balance communicated to you, and the difficulty you encountered when attempting to reach both the front desk and accounting team. Your concerns are being taken seriously and will be reviewed with the appropriate departments to ensure better follow-through and communication moving forward.We truly regret that this experience left you with such a negative impression. Thank you again for bringing this matter to our attention, as feedback like yours helps us improve our service and accountability.

  • User:Florida M

    Trip type: Business

    Consistently excellent

    rating05 May 2026

    We’ve now hosted our event here for three consecutive years and are already planning to return next year. The staff consistently makes the process effortless, adapting quickly when needed to ensure a seamless conference experience for our guests. Each year, we look for ways to improve and ask for input and every year, they deliver. Thank you for your continued support and partnership. kristen o, at Orlando Marriott Lake Mary, responded to this review Thank you for your continued trust and partnership with Marriott Lake Mary over the past three years. It has truly been our pleasure to host your event, and we are honored to know you are already planning to return again next year.Creating a seamless and successful conference experience is always our goal, and we are delighted to hear our team has consistently made the process effortless while remaining flexible and responsive to your group’s needs. Your feedback and collaboration each year are greatly appreciated, and we are proud to continue evolving alongside you to make each event even better than the last.Thank you again for your kind words and ongoing support of Marriott Lake Mary. We look forward to welcoming you and your attendees back again next year for another successful event

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