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The Westin Lake Mary, Orlando North

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The Westin Lake Mary, Orlando North

locationLake Mary Area, Orlando Area - Florida - FL

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About The Westin Lake Mary, Orlando NorthAbout The Westin Lake Mary, Orlando North

Location

This hotel warmly welcomes guests in Lake Mary.

Facility

The hotel has a lift and features 252 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (for a fee) are provided as well. Guests can take advantage of the nightly turndown service. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, aerobics, a spa, a sauna and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at The Westin Lake Mary, Orlando North Amenities at The Westin Lake Mary, Orlando North

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

467

Very Good

214

Average

79

Poor

42

Terrible

40

Recent Reviews: 842

  • User:FLTraveler74

    Trip type: Solo travel

    Nice hotel, lacks a few things

    rating22 May 2026

    Hotel is nicely decorated and had a comfortable room with a huge bathroom. A/C didn't seem to be cooling the room very well and called the front desk to express concern and a service call was made to have someone come take a look. Nobody came by the room to check the thermostat or a/c. Glad I was only staying for one night.The next morning, I was looking forward to grabbing a cup of coffee on my way out and there were zero coffee services or, breakfast offerings available. Not only that, the lounge area had not been cleaned up the night before and had several tables littered with dirty glassware. Next time I'm in the area I will select the Marriott property across the way as this property missed the mark in my opinion. Spenser W, at The Westin Lake Mary, Orlando North, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. While I’m glad to hear you enjoyed the décor of the hotel, found your guest room comfortable, and appreciated the spacious bathroom, I sincerely apologize for the issues you encountered during your stay.I’m especially sorry that the air conditioning concern was not properly followed up on after you contacted the front desk. We should have ensured that engineering responded promptly and confirmed the issue was resolved, and I regret that this did not happen during your visit.I also apologize for the condition of the lounge area the following morning. In regard to coffee and breakfast service, while we do not offer complimentary coffee in the lobby, our restaurant, Shula’s Grill, is open daily beginning at 6:30 AM on weekdays and 7:00 AM on weekends. They proudly serve coffee along with both a breakfast buffet and à la carte menu options. I’m sorry this was not clearly communicated during your stay.We understand how disappointing it is when expectations are not met, particularly when you are choosing between multiple hotels in the area. I appreciate your candid feedback, as it helps us identify opportunities to improve both our service responsiveness and overall guest experience.Thank you again for bringing these concerns to our attention.Sincerely,Spenser WhiteFront Office Managerspenser.white@westinlakemary.com

  • User:mgd911

    Trip type: Family

    My visit

    rating13 May 2026

    Everything was wonderful other than the distance from the elevator to my room. The elevator was at one end of the hotel It should’ve been centrally located Spenser W, at The Westin Lake Mary, Orlando North, responded to this review Dear mgd911,Thank you for taking the time to share your feedback and for your kind comments about your stay. We’re pleased to hear that everything was wonderful overall.I do understand your concern regarding the distance from the elevator to your room. The layout of the building can unfortunately result in longer walks depending on room location, and I apologize for any inconvenience this caused during your stay. Your feedback is appreciated and will be shared with our leadership team as we continue looking for ways to improve guest convenience where possible.We truly appreciate your stay with us and hope to welcome you back again in the future.Spenser WhiteFront Office Managerspenser.white@westinlakemary.com

  • User:G13e

    Trip type: Solo travel

    Nice hotel, but the white tea scented products have been diluted to nothingness.

    rating15 Mar 2026

    Westin used to be my go-to hotel chain. This hotel is nice and clean, but one of the primary reason I would search out a Westin was their white tea soap products. However, the scent of their product has diminished over the years, especially since they switched from a leaf design bar to a round bar. The scent is now barely noticeable. I no longer need to search out this brand anymore as they are comparable to other brands such as Hilton, Hyatt or IHG. Hope management will switch back to the old version of the scent. Spenser White, Guest Services / Front Office at The Westin Lake Mary, Orlando North, responded to this review Hi G13e,Thank you for staying with us at the Westin Lake Mary and for taking the time to share your feedback. We’re glad you found the hotel nice and clean, and we appreciate your loyalty to the Westin brand.We understand how much the signature White Tea amenities have meant to your Westin experience. The scent is a favorite for many guests, so we’re sorry it didn’t meet your expectations during this stay. While our amenity selections are part of brand standards set by Westin Hotels & Resorts, feedback like yours helps us communicate guest preferences to the brand.Your comments about the fragrance strength and the soap design have been shared with our leadership team so they can be passed along through the appropriate channels.We appreciate you choosing The Westin Lake Mary, Orlando North and hope to welcome you back for another stay in the future.Warm regards,Spenser WhiteFront Office Managerspenser.white@westinlakemary.com

  • User:SuzanneGarber

    Trip type: Couples

    Nice overnight stay.

    rating23 Feb 2026

    Super comfy bed and clean room at a surprisingly affordable price. There was no breakfast and we had to ask to use our free coffee coupon outside breakfast hours, which they accommodated. The gym was clean and they granted us a late check out. Plus, free parking, which, in Orlando, is unheard of. Would definitely stay here again. Spenser W, at The Westin Lake Mary, Orlando North, responded to this review Hi SuzanneGarber,Thank you so much for your thoughtful review of your stay at The Westin Lake Mary.We’re delighted to hear that you enjoyed your comfortable bed, clean room, and the amenities we offer—including the gym, late checkout, and free parking. I’m glad our team was able to accommodate your coffee request outside of breakfast hours. Your kind words about our service and value mean a lot to us.We look forward to welcoming you back for another enjoyable stay!Warm regards,Spenser WhiteFront Office Managerspenser.white@westinlakemary.com

  • User:Joanne E

    Trip type: Solo travel

    Wonderful stay

    rating19 Feb 2026

    I would highly recommend this Westin. Front desk staff did a terrific job at check in! Check out was the same. Hannah was very helpful. Most importantly the room was immaculate and well equipped. I would definitely return anytime I’m in Lake Mary. Spenser W, at The Westin Lake Mary, Orlando North, responded to this review Dear Joanne,Thank you so much for your thoughtful review of Westin Lake Mary.We are thrilled to hear that you would highly recommend us and that your experience—from check-in to check-out—was such a positive one. I will be sure to personally recognize Hannah for her helpful service; she will be delighted to know she made a difference in your stay.It’s also wonderful to hear that you found your room immaculate and well equipped. Providing a comfortable and welcoming environment is always our goal.We truly appreciate your kind words and look forward to welcoming you back anytime you’re in Lake Mary.Warm regards,Spenser WhiteFront Office Managerspenser.white@westinlakemary.com

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