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Waldorf Astoria Orlando - An Official Walt Disney World® Hotel

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Waldorf Astoria Orlando - An Official Walt Disney World® Hotel

locationWalt Disney World Resort, Orlando Area - Florida - FL

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About Waldorf Astoria Orlando - An Official Walt Disney World® HotelAbout Waldorf Astoria Orlando - An Official Walt Disney World® Hotel

Location

Located in Orlando, this business hotel has the perfect ambience for business travellers.

Facility

The hotel has a lift and features 498 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the park from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (for a fee) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, golf and a putting green are available. Water sports enthusiasts are offered windsurfing. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Waldorf Astoria Orlando - An Official Walt Disney World® Hotel Amenities at Waldorf Astoria Orlando - An Official Walt Disney World® Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

    • -

      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

    • -

      Shops

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      Small supermarket

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      Waterslide

    • -

      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4346

Very Good

972

Average

476

Poor

218

Terrible

208

Recent Reviews: 6220

  • User:Ellesor826

    Trip type: Couples

    Beautiful Property, Inconsistent Execution

    rating04 May 2026

    We recently stayed at the Waldorf Astoria Orlando and came in with high expectations, as experienced travelers familiar with luxury properties and the Waldorf brand.From the beginning, we were very clear and proactive in communicating our needs—particularly ensuring that our two separate reservations would be treated as one seamless stay. This was acknowledged, and we appreciated the effort made.As Hilton Diamond members, we appreciated the upgrade to a Waldorf Suite. The room itself was lovely, and we especially loved and appreciated the fireworks from our balcony—such a memorable highlight of the stay.We also want to recognize several team members—Taylor, Greg, Anna, Hannah and Toni—who stood out for their attentiveness and genuine effort to elevate our stay.Unfortunately, the overall experience was inconsistent at best, and at times disappointing for a property of this caliber.Our room was not ready at check-in, which ultimately caused us to cancel a Michelin-star restaurant reservation we had planned. When we were finally brought to the room around 5:40 PM, there was no orientation from bell service, no offer of ice, and little guidance on room features.Throughout the stay, there were repeated oversights that added up. Basic and essential amenities and necessities were missing or not replaced.Service inconsistencies extended beyond the room. At valet and bell services, there was little assistance with luggage and no offer of water or a welcoming touch—more of a “help yourself” experience, with staff often gathered and chatting rather than engaging arriving guests.Dining was a highlight of the stay. We appreciated the champagne and cake—it was a lovely and thoughtful touch. Toni at Bull & Bear provided an excellent experience, and Justin at La Luce was also wonderful.A recurring theme throughout the stay was a lack of coordination—where it often felt as though the left hand did not know what the right hand was doing. Individually, many staff members were warm and attentive, but that did not translate into a cohesive, luxury-level experience.All of these small inconveniences and missed details added up to a stay that fell short of what we expect from a Waldorf Astoria and ultimately put a damper on what we had hoped would be a little luxe getaway. While we appreciate the room upgrade and the token food and beverage credit, the gesture, though appreciated, did not fully offset the cumulative impact of the inconveniences experienced.We share this feedback graciously and constructively, as we do believe this property has the potential to deliver the elevated experience it promises. With more consistent execution and attention to detail, it absolutely could.We hope to return in the future and see those improvements reflected. General Manager, General Manager at Waldorf Astoria Orlando - An Official Walt Disney World Hotel, responded to this review Dear Ellesor826,Thank you for taking the time to share such detailed feedback regarding your recent stay with us, and for your continued loyalty as Hilton Diamond members. It’s wonderful to hear that your suite upgrade and fireworks views from your balcony created memorable moments during your visit, while the thoughtful hospitality from Taylor, Greg, Anna, Hannah, Toni, and Justin left a lasting impression. At the same time, it’s disappointing to know several service gaps affected the overall flow of your stay. While many interactions throughout your visit were warm and attentive, it’s clear your experience lacked the consistency and coordination expected from our brand, and your comments regarding communication between departments, room readiness, and overall attention to detail will be reviewed carefully by our team. We truly appreciate you sharing your feedback so thoughtfully, and we hope to have the opportunity to welcome you back for a more elevated and seamless stay in the future.Best regards, Waldorf Astoria Guest Services Team

  • User:Dennis Y

    Trip type: Couples

    Best Greeter Ever

    rating21 Apr 2026

    Luis A has met and greeted us for years. Best welcome we have ever received !! Makes us want to return often. The Yeskey’s General Manager, General Manager at Waldorf Astoria Orlando - An Official Walt Disney World Hotel, responded to this review Dear Dennis,Thank you for leaving a review. It is wonderful to hear that Waldorf Astoria Orlando continues to make such a memorable impression through our warm, welcoming services. It is wonderful to hear that Luis A has made your visits so special over the years. Your kind words mean a lot to us, and we hope to welcome you back on your next visit.Best regards, Waldorf Astoria Guest Services Team

  • User:retro23

    Trip type: Family

    Great staff but bad management.

    rating21 Apr 2026

    I booked a king bed deluxe suite with Amex fine resort and hotels. I had to pay extra for two queen beds, I didn’t get early check in and had to wait for a room with a view of the roof. General Manager, General Manager at Waldorf Astoria Orlando - An Official Walt Disney World Hotel, responded to this review Dear Retro,Thank you for sharing your thoughts with us. We are glad our team made a positive impact on your stay. In addition to your satisfaction, your feedback is important to us, and will be shared with our team. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Sincerely, Alexis Jones

  • User:Richard B

    Trip type: Business

    Always a great time.

    rating20 Apr 2026

    Always a great stay. And it starts on arrival when you’re greeted by Luis A., at the valet. He’s an asset to the property. Keep up the good work! General Manager, General Manager at Waldorf Astoria Orlando - An Official Walt Disney World Hotel, responded to this review Dear Richard,Thank you for the wonderful review! We will be sure to provide Luis some extra recognition, and thank you for acknowledging his exceptional service. It was a pleasure having you as our guest, and we hope to welcome you back to Waldorf Astoria Orlando soon.Best regards, Waldorf Astoria Guest Services Team

  • User:Luis S

    Trip type: Family

    Great service : Pasquale was excellent

    rating16 Apr 2026

    Pasquale made our stay exceptional from the moment we arrived. Warm, professional, and incredibly helpful, he handled everything with ease and a genuine smile. It’s rare to feel so welcomed—truly top-notch service. General Manager, General Manager at Waldorf Astoria Orlando - An Official Walt Disney World Hotel, responded to this review Dear Luis,Thank you for leaving a review. Our team is delighted to hear that Waldorf Astoria Orlando left a strong impression from the moment you arrived. It is wonderful to know that Pasquale’s warm, professional, and genuinely helpful service helped make your stay feel exceptional. Your kind words are appreciated, and we hope to welcome you back on your next visit.Best regards, Waldorf Astoria Guest Services Team

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