Walt Disney World Swan Hotel

Recent Reviews: 2051

• User:wphughes

  Trip type: Family

  Dissappointing, overrated chain hotel

  04 May 2026

  An utterly mediocre hotel with cold, chain atmosphere and inattentive service, not to mention bland, poorly appointed suites. Extremely frustrating checkin experience, chaotic parking, and an endless swarm of agitated corporate convention types pacing around with lanyards and business casual pantsuits—essentially bullying and crowding out vacationing families. Very surprising all around. Ultimately a disappointment, we hate it here, and genuiniely wish we had chosen another place to stay. If it were up to us, Disney would end their partnership (cc: Josh D'Amaro) from this property asap.

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• User:187paiger

  Trip type: Couples

  Not Up to Disney Standards

  26 Apr 2026

  With over 40 Disney property stays under my belt — most of them at the premier resorts — I know what to expect. This visit was for a conference, and even knowing the Swan & Dolphin sits in a slightly different category, I still expected the basics.It started at check-in, where the push for my Marriott rewards number crossed the line from a routine ask into outright annoyance — especially after a long day of travel when I just wanted to get to my room.It didn’t improve from there. We requested daily housekeeping and were out of the room 6–8 hours a day, and it still didn’t get done consistently. The room itself needed attention — peeling paint, water spots, carpet pulling up at the edges. Our entire floor smelled like fried food for the full length of our stay. This isn’t nitpicking; it’s basic maintenance.We’re lifelong Disney fans — we leave in two months for a Disney cruise — so this isn’t coming from someone looking to complain. It’s coming from someone who was genuinely surprised that this hotel carries Disney’s name. My hope is that management invests in a real refurbishment, or that Disney reconsiders the association. If this had been my first Disney hotel experience, I’m not sure I’d have ever booked again.

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• User:Sanford_FLShannon

  Trip type: Family

  The Dolphin just isn’t great

  25 Apr 2026

  There was a $50 resort fee and $40 fee nightly and other miscellaneous fees added on my bill. The parking was not available at the Dolphin and it meant we had to unload bring our suitcases to our room and then walk back down. Wait for 10 minutes to get a key from ballet to be able to move my car over to the Swan hotel. Which other next-door is about a 10 minute walk. The view that we had was of a back employee entrance and almost like in urban factories zone. The bathroom had rest in certain areas and overall the hotel just feels dated, including the carpet.One of the towel had some kind of like clay on it, which might’ve been from the spa, but either way it was kind of gross that it wasn’t very clean

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• User:sunnysunshine2024

  Trip type: Couples

  Enjoyed, will be back!

  21 Apr 2026

  I was wowed by my recent stay at The Dolphin. I appreciated all the conveniences and we could have easily stayed on the property for all four nights if you never wanted to leave; incredible dining options, phenomenal pool for both adults and children and close to both the boardwalk, Epcot and Hollywood Studios by either walking or water taxi. The beds were comfortable and roomy and I enjoyed the views of the property from my room. Literally the only complaint I have is they need to have some more budget friendly wine options for purchase in Fuel, their convenience store. The cheapest I could find at the time was $40 but when I walked over to the Swan at the end of my trip, they had options for $29, still pricey, but definitely better.

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• User:Waderlust_Traveler

  Trip type: Solo travel

  Count your days Dolphin

  13 Apr 2026

  I'm going to preface this by saying I haven't stayed here since pre-covid because on all my previous trips, I always had problems. However, I had a super last minute trip to Disney and found a reasonable rate here so I figured I would give it another chance. Big mistake. Huge. (Okay maybe a slight exaggeration).I arrived around 10:30pm and literally got the last spot in the parking lot. When I got to the desk, I asked what the other options were for parking should that happen again and I was told my key would let me in to the parking lots at Swan or Swan Reserve and I could park there. I was asked if I wanted housekeeping daily and I said yes. Got my key and went to my room.Room smelled kind of musty or like there was a pet in there previously. I opened the sliding door to get some fresh air but the room never smelled better throughout the weekend. Room could definitely use a renovation as everything seemed a little older but the bed was very comfortable. I didn't love how the shampoo, lotion, shower gel etc all had such a masculine smell. I didn't want to smell like a dude all weekend but I understand that's the brand's decision so nothing they can do.Day 2 I drive back to the hotel to find they had completely closed the Dolphin parking lot. I drove over to Swan and surprise surprise, my key didn't work to let me in. Luckily there was a woman in the booth who said "oh, no your key won't let you in here. Just let the attendant know when you're leaving that you're staying at Dolphin." She told me they had closed the parking lot for an upcoming event that night. Cool. Again, super packed parking lot but I was able to find a spot. Fun fact it was a solid 15 minute walk from the parking lot to my room where at about 4pm, my room wasn't cleaned.I left again around 5:30pm and Housekeeping was still in the hallway. I was hopeful maybe they hadn't gotten to my room yet but when I returned that night, my room wasn't touched. They did clean it the day after though.Discovered the pools aren't heated which was a shock to many people who were lounging around and loudly complaining about it.Maybe it was just me, but I had a difficult time figuring out on their website and app what restaurants had lunch and it didn't seem there were any with any sort of mobile ordering option which I would have expected at a resort this size. Room service isn't available for lunch and no mimosas for breakfast? Outrageous!Best part was the fireworks view from the room which was an unexpected surprise.Bottom line: They don't have enough parking for their rooms/conference space and you can really tell the service difference between here and a Disney resort.

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