Super Sleep Inn By Oyo I-80 Princeton

Recent Reviews: 129

• User:cindymL8796TS

  Trip type:

  Don't stay here.

  19 Jan 2023

  Thinking we would stay at a home town hotel that we are originally from and shouldn't have. We will stay somewhere else next trip to Princeton, IL. Upon arrival, the gentleman asked for name and I asked for a senior discount and he said this was prepaid and NO we do not that. Then upstairs to the room. The room had a awful smell. The room was dirty. The floor had dust and dirt around the edge of the room. Furniture looked like they bought used. The windows were dirty, hair on the bathroom floor and in the tub. The grate above the sink was filthy. Then the worst was we put the sign on the door to not enter room. Well when we left for the day, Saturday and came back, someone entered the room and shut the heater off. The last comment is the the tax recovery charges etc. It was like staying another day. We will stay in another hotel in LaSalle next time and pay more money. Guest Relations Manager, Owner at Super 8 by Wyndham Princeton, responded to this review Dear cindymL8796TS, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. hope you will accept our sincerest apologies for the cleanliness, floor, tub and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future .

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• User:Trudy C

  Trip type:

  Comfortable beds and pillows

  07 Nov 2022

  The hotel had a smokers smell. The staff was friendly, the hotel had very comfortable beds and pillows! No breakfast during the week. A nice hotel for an economy price. Nice location off the interstate. Guest Relations Manager, Owner at Super 8 by Wyndham Princeton, responded to this review Dear FrequentFlier536301, Thank you for staying at our hotel and for taking the time to write a review. Although our staff was friendly, convenient location and the beds and pillows were comfortable, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

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• User:rtucke852804

  Trip type:

  Left something to be desired!

  21 Sept 2022

  The beds were clean and comfortable. Restroom and walls were dirty and drywall was flaking around our air conditioner. I would recommend freshening up the place. It appears outdated. The staff was friendly and courteous. Breakfast consisted of pre packed muffins, yogurt, Coffee and juice. The pool was closed and the website did not state that it was out of service. That was one of the reasons we booked the motel. I will consider staying at a different location in the future but it was close to the areas we needed to be in. Guest Relations Manager, Owner at Super 8 by Wyndham Princeton, responded to this review rtucke852804,Thank you for providing us with feedback from your recent stay. It's great to hear that our beds were clean and comfortable, however, I do regret that you experienced several shortcomings during your stay. We take the value on your report regarding the condition of the hotel, AC, amenities, and breakfast. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

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• User:O9179UJsued

  Trip type:

  DO NOT waste your money

  25 Aug 2022

  Probably one of the most run-down Super 8 locations I have ever been to. The woman upon check-in was VERY rude and when I entered my room the smell of mold was terrible. I took a picture of the mold that was present on the wall by the air conditioner and went back down to request a different room (not even 10 minutes had passed). She got very defensive and said, "You have been using the room for 30 minutes and now you want a different one?" I restated that the room had mold and that I was allergic to mold, only to have her try to give me another room that smelled even WORSE! I asked to have my money returned and she said she could not do that as she had alternate rooms available (which was VERY obvious by the lack of cars in the parking lot). After looking at 3 rooms, I finally settled on a room on the second floor..subpar is an understatement! I paid over $110 on a Thursday night for a room that smelled like smoke-even though they stated all rooms were nonsmoking, hair was in the sink and tub, and the wifi was NONEXISTENT. Their "light breakfast" consisted of generic yogurt cups set out in a bowl of ice and prepackaged muffins. The man who checked me out in the am was just as rude and did not care to hear how I was displeased with my stay. This is truly a disgrace to the Wyndham properties. Dirty socks, underwear, empty alcohol containers, and garbage were at the side entry doors and cobwebs and bugs were everywhere in the hallways. The "Pool" was closed and appeared to be used for storage. I would have refused to stay but we were in town for the night for a concert and no other rooms were available anywhere. PLEASE-DO NOT book a room here. Guest Relations Manager, Owner at Super 8 by Wyndham Princeton, responded to this review Dear 091797UJsued, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had during your stay; we will address the concerns you raised with our team and work together on making improvements. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

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• User:Dreamer00935659532

  Trip type:

  Great location and cheaper than the others

  05 Aug 2022

  They offer everything you could need. Pool wasn't usable when I was there. Very beautiful property. The shower had shelves in it, and that was very helpful when I have so much stuff to lay out on them. Guest Relations Manager, Owner at Super 8 by Wyndham Princeton, responded to this review Dear Dreamer00935659532,Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location and amenities. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

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