Embassy Suites by Hilton Boca Raton

Recent Reviews: 1973

• User:gucci703

  Trip type: Family

  In desperate need to updating and cleaning the room carpets!

  26 Apr 2026

  I recently stayed at the Embassy Suites by Hilton Boca Raton and unfortunately, the experience was extremely disappointing.I arrived Friday evening around 7:30 PM after checking in online and selecting my room in advance. At no point was I notified that my chosen room was unavailable. Upon arrival, I was informed there were “mechanical issues,” and the room I selected was no longer an option. While I understand that issues can arise, the lack of communication beforehand was frustrating, especially given the late arrival time.I was initially assigned - room on the second floor which was completely unacceptable. From the moment I walked in, the condition of the room was shocking. The carpet was heavily stained throughout, the room felt very outdated, and overall cleanliness was far below expectations. The bed skirts were tucked awkwardly, exposing the box springs, the bathroom sink was cracked, and the balcony view was essentially nonexistent- overlooking what appeared to be the top of the entryway.I immediately contacted the front desk to request a different room. While I was reassigned to another room on the fourth floor, the issues persisted. Again, the carpet was visibly stained and unclean, creating an overall unpleasant and unsanitary environment. When I inquired about the condition, I was told the hotel is in the process of renovations and the carpets have not yet been replaced. However, ongoing renovations do not excuse the lack of basic cleanliness. Paying guests should not be placed in rooms with visibly dirty and stained carpets.Additionally, the service lacked professionalism and empathy. The staff member who assisted me was not particularly courteous, and there was little acknowledgment of the inconvenience or effort to make the situation right.The only redeeming aspect of the property is the lobby and restaurant area, which appear to be better maintained. Unfortunately, once you leave that space, the condition of the guest rooms does not match the standard one would expect.Overall, this was a very unsatisfactory experience. I would not recommend this hotel and would strongly encourage management to address both cleanliness and customer service issues, especially during renovations. Holly Kreisman, Owner at Embassy Suites by Hilton Boca Raton, responded to this review Thank you for taking the time to share your detailed feedback. We are truly sorry for the experience you had during your stay.We sincerely apologize for the lack of communication regarding your room assignment prior to arrival. We understand how frustrating it must have been to arrive in the evening and not receive the room you selected, and this should have been communicated more clearly in advance.Your feedback has been shared with our leadership, housekeeping, and maintenance teams for immediate review and corrective action. We are committed to addressing these concerns as we continue improvements to the property.We truly appreciate you bringing this to our attention and sincerely apologize for the disappointment caused.

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• User:dontneeddrama

  Trip type: Family

  Chicago Rules

  21 Apr 2026

  As in, "Who ya gonna believe, me or your own eyes?" We have slept for decades on a king mattress at home. When we travel we always get a king. When we made this reservation, it was for a king. When we got the digital confirmation for the room that afternoon, it was for a king. We got up to the room and dumped our luggage then went down to the managers reception, which was poor. The staff rarely refilled the chips and other food, so we went out to eat. Came back and went to bed. Something was not quite right. In the morning light it was a queen not a king. As evidenced by the six inches of mattress pad hanging over the edge, and me being able to hang my feet and head over each end. The balcony was small dirty, and totally unappealing. The lock was broken and they screwed in a u-shaped replacement. Really, guys? Is that up to code? Does the code enforcement people know about this? Rusting around the edges of the shower. No folding luggage rack in the closet or anywhere in the room. HAve you ever been in a room that did not have one? All in all, a tired building and it shows. So when we check out the front desk says Oh no that is a king room. Like I said Chicago rules. Embassy used to be the top of the lesser chains in the Hilton family, but that was yesterday. Choose wisely as Yoda says. Choose another hotel in Boca, you will be glad you did. Holly Kreisman, Owner at Embassy Suites by Hilton Boca Raton, responded to this review Thank you for sharing your detailed feedback. We’re very sorry to hear about your experience and the multiple concerns you encountered during your stay.We sincerely apologize for the confusion regarding the room type. Being assigned a room that did not match your reservation and then not having that concern properly acknowledged at checkout is frustrating and not the experience we want for our guests.Additionally, the issues you described with the balcony condition, lock, bathroom maintenance, and missing in-room amenities are not reflective of our standards. We understand how these details impact overall comfort, and we regret that the condition of the property did not meet expectations.Your feedback has been shared with our management, maintenance, and operations teams for immediate review and corrective action. We truly appreciate you bringing these matters to our attention and regret that we fell short during your stay.

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• User:laura100398

  Trip type: Family

  Outdated, Musty Rooms & Poor Upkeep

  21 Apr 2026

  My family and I used to stay here about 8 years ago when I attended FAU, so we decided to come back while my sister was touring the school. Unfortunately, our experience this time was really disappointing.The staff was kind and the lobby looks beautiful, but that’s honestly where the positives ended. The first room we were given hit us with a strong wave of humidity and a mildew smell the second we opened the door, it felt like the room had been closed up for years. There was visible dust everywhere, and it didn’t seem like it had been properly cleaned or used in a long time.We went to the front desk and requested another room. While the second room smelled slightly better, it still wasn’t clean. There was dust throughout the space and even leftover trash from previous guests. The balcony had a puddle of stagnant green water, and to make matters worse, one of the beds had a large wet spot from what appeared to be a leak from the ceiling.At that point, we decided to go back to the front desk and request a refund and ended up staying elsewhere. For the price this hotel charges, we expected a much higher level of cleanliness and upkeep.It’s really unfortunate because we had great memories here, but this visit did not reflect that at all. Holly Kreisman, Owner at Embassy Suites by Hilton Boca Raton, responded to this review Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent stay did not live up to the positive memories you had from previous visits.While we’re glad you found our staff kind and the lobby welcoming, we sincerely apologize for the condition of the rooms you were shown. The issues you described — including odor, cleanliness concerns, and maintenance problems — are unacceptable and do not reflect the standards we strive to provide. Having to change rooms and still encounter similar issues is especially disappointing, and we completely understand your decision to seek accommodations elsewhere.Your feedback has been shared with our housekeeping, maintenance, and leadership teams for immediate review and corrective action. We are committed to addressing these concerns and restoring the level of quality our guests expect.We truly regret that this visit did not meet your expectations and appreciate you bringing this to our attention.

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• User:Mary D

  Trip type: Family

  Excellent Family Value and Warm Management and Staff!

  15 Apr 2026

  The Embassy Suites Boca Raton is a great value for families considering the roomy suites, excellent made to order breakfast, cocktail reception every night and beautiful atrium facility which is bright and open and feels very safe to me. The lobby renovation is beautiful and the staff is excellent! Looking forward to the room renovations this summer and hopefully some brightening up of the pool area too for our month long stay next March. Thanks to all, especially Lou who made it happen for us everyday! Holly Kreisman, Owner at Embassy Suites by Hilton Boca Raton, responded to this review Thank you so much for your wonderful and detailed review! We’re thrilled to hear that you and your family enjoyed the spacious suites, made-to-order breakfast, evening reception, and our bright atrium.We truly appreciate your kind words about our team, especially Lou — we’ll be sure to share your recognition with him. He’ll be delighted to know he helped make your stay so special.We’re also excited about the upcoming room renovations this summer and appreciate your feedback regarding the pool area as we continue enhancing the guest experience.Thank you again for your support. We look forward to welcoming you back for your extended stay next March!

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• User:Daniel I

  Trip type: Couples

  Lou The Mayor at this location is simply outstanding!!!

  11 Apr 2026

  We had a reservation, but arrived to this location very early, not at all expecting to be able to get a room as early as we arrived, and we were fine with waiting until regular check-in time. The front desk staff member "Lou The Mayor" was absolutely OUTSTANDING!! He set us up with a comfortable place to wait and enjoy breakfast while he had a room prepared on the double. It was ready way earlier than anticipated. Throughout our short wait he personally checked on us and updated us on the room status. Throughout our stay he communicated with us and offered good recommendations. Customer service really cannot be performed better that Lou did it - he is the best. He is an outstanding personal asset to this establishment!!! Holly Kreisman, Owner at Embassy Suites by Hilton Boca Raton, responded to this review Thank you so much for your incredible review! We’re absolutely delighted to hear about your experience, especially the exceptional service provided by Lou.“Lou the Mayor” truly goes above and beyond to create memorable experiences for our guests, and it’s wonderful to know he made such a positive impact from the moment you arrived. From arranging a comfortable space while you waited to personally checking in and ensuring everything was perfect, he exemplifies what great hospitality is all about.We will be sure to share your kind words with him — he will be thrilled to know how much his efforts meant to you.Thank you again for choosing to stay with us. We look forward to welcoming you back for another outstanding visit!

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