Hilton Palm Beach PBI

Recent Reviews: 2370

• User:Olevia N

  Trip type: Business

  A study in mediocrity

  26 Jun 2026

  This was my second stay, on both occasions, John at the front desk was full of disdain for my inconvenience of existing. This stay, I’d ordered DoorDash while I was on the plane. When I arrived, it was nowhere. John and one other staff looked for 30 seconds to no help and no avail. When I tried to speak to a manager, no one ever called nor tried to rectify. Beyond a free salad from the snack bar. (My DoorDash was $48) Mistakes happen, but how the hospitality industry handles a mistake is indicative of how they value their guest. This Hilton property doesn’t value their clients business nor my diamond status. The amenities are nice, but the service is subpar.

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• User:03blkvert

  Trip type: Business

  Very disappointing experience!

  15 Jun 2026

  Checked in afternoon of June 15th, no particular issues. Planned on working from my room during the day(16th). At about 9:30am I began to hear various tapping noises and by noon it was full on hammer drill and sledge hammer type very loud noises, often shaking and vibrating my floor, ceiling and walls. Called front desk to report the issue and was told construction would continue until 3:00pm and was told it was on all floors and no compensation would be made. Asked to speak with a manager and was told very sternly that no manager was on site. Now I have had to cancel multiple conference/ video calls and the construction noise has continued past 4:30pm. No where or at any time were we notified of the construction activity scheduled for this time. Just an FYI stayed at a Marriott in the area the previous night, had trouble with the A/C in the room. They bent over backwards to make it right immediately. I will not be giving Hilton my business in the future!

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• User:Mary A

  Trip type: Friends getaway

  Outdated & poor management

  05 Jun 2026

  The hotel is outdated. It’s not terrible but a bad first impression and really uncomfortable space in the main lobby. The couches and chairs are fabric and they’re filthy. When your flight arrives early and it’s not time to check in there’s no place comfortable to sit given the quality of the lobby furniture. The check-in process was disorganized. There were several of us as part of a larger group who arrived earlier than the check-in time. That’s understandable that a room wouldn’t be ready immediately. However, as rooms were cleaned, guests were not notified and allowed to check in. Finally at 4 PM when several people approached the desk there were finally rooms available leaving a chaotic check-in for many people. The real complaint came Sunday morning May 31. At 8 AM there was loud banging and hammering with construction on many floors. The front desk was unable to ask them to stop, and she was only empowered to notify her manager Murat Ozyalcin who was not on site and who only reported to the front desk that he told them to stop. They were supposed to start at 11 and they never stopped. I attempted to contact the manager directly and his voicemail box was full. I called back during the week and the front desk told me he was off. I left a message asking him to call me. I never received a call. Ultimately, I called Hilton Honors customer service and also did not get any response from the local hotel today is June 6 and I purposefully waited this long to give a review to see if anyone from the local hotel made any effort to contact me with any explanation, apology, or statement that perhaps they would empower the front desk with training on how to better manage check-in and control unexpected circumstances like construction that started earlier than expected.

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• User:jakeb982

  Trip type: Business

  Not worth it.

  26 Mar 2026

  To be honest the rooms are a little out dated, the check in staff doesn't really seem to be to happy at night there were no towels or soap in the rooms.. would I suggest staying here no, if it's a absolute last resort I guess.

• User:Gil c

  Trip type: Business

  Travelers Beware – I Checked Out Within Minutes

  10 Mar 2026

  Travelers Beware – I Checked Out Within MinutesI rarely write negative reviews, but travelers should know what they might encounter at Hilton Palm Beach Airport (PBI).Within minutes of entering my room, I realized I could not stay here.The condition of the bathroom alone was unacceptable. The bathtub was black with visible dirt and grime, not simple wear but clear buildup that looked like it had not been properly cleaned in a long time. It was immediately obvious that the room had serious sanitation issues.Because of this, I checked out almost immediately after arriving and had to book another hotel.Here were the biggest problems I encountered:• Bathtub covered in dark dirt and grime• Bathroom appeared poorly cleaned and unsanitary• Overall room condition felt neglected• Did not meet even basic cleanliness expectations for a Hilton propertyWhen you book a Hilton-branded hotel, you expect a certain level of cleanliness and professionalism. Unfortunately, this property fell far below those standards.What is most surprising is seeing positive reviews for this hotel. Based on what I experienced firsthand, it is difficult to understand how those experiences align with the condition of the room I was given.At minimum, the property appears to have serious housekeeping and maintenance issues that should be addressed immediately. It would not be surprising if a full inspection were needed to ensure basic standards are being met.If you are traveling through Palm Beach, I strongly recommend booking another hotel. There are plenty of better options nearby that maintain the cleanliness and quality you expect from a Hilton property.

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