The hotel and staff are so nice and friendly! Sam at the pool was amazing and consistently went above and beyond to ensure we had a great vacation!
User:NTPtraveler
Trip type: Business
High-End Hilton Experience with a Lush Pool Scene
04 Apr 2026
Very pleasantly surprised by the Hilton West Palm Beach. This property definitely sits on the higher end of the Hilton spectrum, borderline luxury.The lobby and common areas have a clean coastal feel and are nicely appointed. The pool area is a standout. It’s lush, well-designed, and genuinely feels like a luxury resort. The pool bar and staff are especially strong, with attentive service and a great overall atmosphere.The rooms are modern, bright, and well maintained. Large floor-to-ceiling windows bring in great natural light and elevate the space. Beds lean on the firmer side but are still very comfortable. Bathrooms feature Byredo products, which is a nice upscale touch. Rooms are carpeted wall-to-wall. I usually prefer wood flooring, but the carpet felt clean, quiet, and actually added a more refined, elegant feel.Food and beverage across the board impressed. The breakfast restaurant, dinner restaurant, and sushi concept were all solid and added to the overall experience.Location is another big win. The hotel is walkable to downtown West Palm Beach, and the complimentary golf cart shuttle within a one-mile radius is a nice added touch.Only downside is the lack of balconies, which would have taken the rooms to another level.Overall, a really strong stay and one I’d absolutely return to.
User:Dan G
Trip type: Friends getaway
Shuttle ride to the airport
04 Apr 2026
Rurik was very friendly and professional on our ride to the airport. Thanks, Rurik!!
General Manager, General Manager at Hilton West Palm Beach, responded to this review
Dan,Thank you for taking the time to highlight Rurik's service. We'll be sure to pass along your compliments, and we look forward to your next stay with us.Sincerely, Hilton West Palm Beach
User:Kim Y
Trip type: Family
Quick family trip
04 Apr 2026
Clean atmosphere with a beautiful pool to lay by. Pool service member, Josh, was super attentive to the needs of the pool goers.
General Manager, General Manager at Hilton West Palm Beach, responded to this review
Dear Kim,Thank you for choosing Hilton West Palm Beach! We're delighted that you had an incredible time at our pool. Josh is a valued member of our elite team, and we will share your kind words with him as well. It was a pleasure having you here, and we hope to welcome you back for another marvelous visit in the future.Sincerely,Hilton West Palm Beach
User:philipl810
Trip type: Business
Amazing place to stay
04 Apr 2026
Amazing time and beautiful room. Staff was super friendly and helpful. Emanuel did a great job helping us with our car/bags. Highly recommend
General Manager, General Manager at Hilton West Palm Beach, responded to this review
Philip,Thank you for sharing your experience with us. We’re thrilled to hear you enjoyed your beautiful room and had such an amazing stay. It’s wonderful to know our team made a strong impression, and we truly appreciate you recognizing Emanuel for the care he showed with your car and bags. We hope to welcome you back the next time you’re in West Palm Beach.Sincerely, Hilton West Palm Beach