Marriott Saddle Brook

Name: Marriott Saddle Brook
Address: 138 New Pehle Avenue, Paramus - NJ, united-states
Telephone: +44-204-505-9777
Rating: 3.7

Paramus Area, Paramus - NJ, United States

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About Marriott Saddle Brook

location

This hotel welcomes guests in Saddle Brook.

facility

The hotel has a lift and features 241 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. Guests in search of the perfect souvenir are sure to find it in the gift shop. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a car hire service, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain just the right temperature. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

A refreshing swim in the indoor pool complex is a great way to unwind. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics and a spa. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Amenities at Marriott Saddle Brook

Facilities
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  Air conditioning
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
Business Center and Conferences
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  Business Center
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Closet
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  Room service
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  Slippers
Security
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  Fire extinguishers
Sport/Entertainment
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

186

Very Good

145

Average

Poor

Terrible

Recent Reviews: 521

User:vernon n
Trip type: Family
Best experience
13 Aug 2026
After a very disappointing experience at a nearby hotel, my family and I found ourselves stranded in the middle of the night searching for accommodations. Three other hotels in the area were completely booked, and we were frustrated and exhausted.Fortunately, we arrived at the Marriott Saddle Brook, where we were greeted by Omar, the overnight Manager on Duty. From the moment we walked in, Omar welcomed us with a genuine smile, professionalism, and compassion. His willingness to assist us turned what had been a stressful evening into a refreshing and positive experience.Having worked for The Ritz-Carlton Georgetown for 14 years, I have extensive experience in the hospitality industry and understand what exceptional guest service looks like. Omar exemplified those standards. He was courteous, attentive, and made us feel valued from check-in through the completion of our stay arrangements.Not only was the hotel cleaner, nicer, and more welcoming than the other properties we researched, but it also provided the best customer service experience we encountered. As a Marriott Bonvoy member, I especially appreciated the added benefit of receiving M Club lounge access, which was a wonderful touch.Omar's commitment to guest satisfaction and hospitality truly went above and beyond. He is an outstanding representative of the Marriott brand and deserves recognition for the exceptional service he provides.Vernon NicholasFormer Ritz-Carlton Georgetown Associate (14 Years) Hotel Management, General Manager at Marriott Saddle Brook, responded to this review Vernon, thank you for the fantastic review. We sincerely appreciate your high praise, especially coming from a hospitality veteran. We are thrilled Omar provided compassionate, outstanding service and made your stay so special. The pleasure would be ours to welcome you back to Marriott Saddle Brook!
User:Richard C
Trip type: Couples
I was robbed for $450 and they refuse to give it back
13 Aug 2026
I got double booked, charged $800 for one reservation. This hotel pretty much stole over $400 from me and refused to return it. The representative at the front desk that checked me in said he was putting the information in the system but obviously didn't. I would not stay here again and do not recommend! Hotel Management, General Manager at Marriott Saddle Brook, responded to this review Richard, thank you for bringing this to our attention. We’re truly sorry for the frustration you experienced regarding your reservation charges. Clear and accurate billing is extremely important to us, and we’ll be sure to have our leadership team review your comments. We also invite you to connect with us directly so we can look into the charges and provide further clarification. We hope to hear from you soon so we can work to restore your trust.
User:Karen G
Trip type: Family
Very Welcoming
06 Aug 2026
The hotel was clean stocked with plenty of towels. The staff was amazing! House keeping assisted with a smile and very professional. Front desk was very friendly and professional. I would recommend staying here. Hotel Management, General Manager at Marriott Saddle Brook, responded to this review Karen, thank you for the fantastic recommendation. We are thrilled to hear that our clean rooms, well-stocked towels, and amazing, friendly team made your stay so wonderful. We truly appreciate your kind words and hope to welcome you back again soon!
User:Carmen F
Trip type: Business
TERRIBLE EXPERIENCE - WATCH OUT FOR YOUR PERSONAL BELONGINGS!!!
22 Jul 2026
WATCH OUT FOR YOUR PERSONAL BELONGINGS!!! – KEEP YOUR "DO NOT DISTURB" SIGN ON YOUR DOORDuring a recent business trip, I returned to my hotel room and found my suitcase opened and its contents disturbed.I immediately checked my personal belongings and discovered that an item was missing. I went straight to the front desk to report the situation, but the front desk manager only stated that she would leave a note for her manager to investigate.The following morning, I spoke with the housekeeping manager. She also took notes and assured me that she would review the matter and contact me, which never happened. Despite having five separate interactions with hotel staff over a 48-hour period regarding the disappearance of my property from my hotel room, I was forced to check out without receiving a proper response, resolution, or any written documentation.The lack of communication and accountability regarding a security incident involving my room is completely unacceptable.Since I was scheduled to leave that Friday, I requested the General Manager's email address and submitted a formal written complaint seeking resolution regarding the removal of my personal property from my room.The General Manager committed to calling me on Monday. Today is Thursday, and I have still not received that call.At this point, it appears I will need to escalate this matter through Marriott's corporate claims process.MY ADVICE TO FUTURE GUESTS:Avoid staying at this hotel if possible.If you do stay here, do not leave valuable personal belongings unattended in your room.Keep your "Do Not Disturb" sign displayed on your door at all times.I DO NOT RECOMMEND THIS HOTEL. Hotel Management, General Manager at Marriott Saddle Brook, responded to this review Carmen, thank you for sharing your feedback. We sincerely regret your experience regarding your personal belongings and the communication delay. Guest security is our top priority, and we are actively addressing this. We value your feedback and hope to provide you with a better experience.
User:Stay452632
Trip type: Couples
it was nice ??
21 Jun 2026
it was a very nice and clean hotel, i just had a problem with the inside lock to prevent unexpected entry from staff or guests, the lock was broken like screws very loose causing the door to be compromised if accidentally opened from the outside. i reported it and security came to tighten the screws. i thought it was done, i checked later and it was still loose so we slept loosely because the door couldn’t be secured from inside. overall the room was clean Hotel Management, General Manager at Marriott Saddle Brook, responded to this review We are happy to hear that you found our hotel very nice and clean. Your feedback regarding the room lock will be addressed by our team. We truly appreciate you letting us know and warmly welcome you to stay with us again for a completely secure and restful visit!