Hilton Parsippany

Recent Reviews: 1623

• User:Michael B

  Trip type: Family

  Dishonest and sketchy ownership

  23 Sept 2026

  We used this Hilton for a family wedding trip. The hotel was extremely short staffed and rundown. Not the Hilton experience we are use to. This location needs a serious update.In addition, the elevators failed during our stay and we could only use stairwells to access the 3rd and 6th floor.We had to carry our luggage down the entire stairs upon leaving.Finally, after we departed, this hotel had the nerve to charge my credit card in excess of $330 claiming we smoked in our room. We don’t and have never smoked. When we called and I quired they said their system was down and that is why they never notified us prior to our departure.This is most unhonest hotel i have ever stayed at amongst every chain out there. I spend 100 nights per year in a hotel and this was unacceptable and to treat me and my family as liars, no on my watch.

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• User:Michael K

  Trip type: Business

  Special shout out to Front Desk Staff: Sabrina G, Katherin C., and Angie. Also environment was clean and lovely!

  20 Aug 2026

  Atmosphere is very appealing and luxurious! Mohamed Abdelrehim, Owner at Hilton Parsippany, responded to this review Kindly allow us to express my gratitude for your patronage, the wonderfully review that you have shared will definitely encourage our team to continue providing to our valued guests, the same level of service excellence that you experience during your stays with us.Best Regards

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• User:Lucrecia C

  Trip type: Family

  5 stars are entirely for the incredible front desk staff — the hotel corporation itself deserves 0.

  08 Aug 2026

  5 stars are entirely for the incredible front desk staff — the hotel corporation itself deserves 0.We stayed at Hilton Parsippany NJ Aug 8–9 for a family wedding, with 50+ rooms booked for our group (including the bride and groom!). Unfortunately the hotel’s system went down right as we arrived from church to check in, and it turned into total chaos — no keys working, no manager on-site (we heard they were remote from another property), and we missed our shuttle to the ceremony. Checkout the next day had similar issues, with long lines and some rooms not properly cleaned or ready.Despite all that, Katherin, Angie, Olivia, and Sabina at the front desk were absolutely wonderful. These four went above and beyond — staying warm, patient, and genuinely caring even while managing a huge, frustrated crowd for hours on end. They apologized sincerely, worked non-stop to fix things, and treated every single guest with kindness and respect. Honestly, they’re the reason we didn’t leave with a completely negative impression. Smart, hardworking, and incredibly professional — Hilton is lucky to have them, and they deserve real recognition and better support from corporate. Mohamed Abdelrehim, Owner at Hilton Parsippany, responded to this review Thank you so much for taking the time to share your experience and, especially, for recognizing Katherin, Angie, Olivia, and Sabina.We sincerely apologize for the disruption your family experienced during such an important weekend. We understand how frustrating it must have been to arrive and encounter system issues that affected check-in, room keys, and ultimately caused you to miss your shuttle to the wedding ceremony. We also regret the challenges you experienced during checkout and with room readiness.The system outage created significant operational challenges for the hotel, unfortunately the system outage was all across Hilton hotels all across the country, with more than 50 rooms associated with your wedding group arriving at the same time Hotel was almost sold out. While these circumstances were beyond the front desk team’s control, we understand the impact they had on you and your family.That said, we are incredibly proud of Katherin, Angie, Olivia, and Sabina. Your comments accurately reflect the dedication and professionalism they demonstrated during an extremely difficult situation. They worked continuously to assist guests, provide updates, troubleshoot issues, and maintain a positive and caring attitude despite the pressure.We will make sure your recognition is shared with them and our leadership team. It means a great deal to our associates when guests take the time to acknowledge their efforts, particularly during challenging circumstances.Thank you again for your patience and for recognizing the people behind the front desk who worked so hard to take care of your family and wedding group. We hope we have the opportunity to welcome you and your family back under much better circumstances and provide the experience you should have received from the beginning.

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• User:Suzanne C

  Trip type: Solo travel

  Not the best experience - Beware of hidden fees

  05 Aug 2026

  Not a fan. While the hotel is in a good location, it is a miss for me for a few reasons:1. They don't mention they charge you $75 per night in advance as a security deposit which takes 7-10 days to get credited back to your account once you check-out2. The rates they quote you from Hilton agents directly do not include taxes3. I upgraded my room to be by the pool patio and it smells like mildew4. The pool pics on the website are different - there are not as many loungers , they are dirty, and there is only one umbrella5. They charge $20 a day for "self parking"6. No bellhop on duty to help with my luggage Mohamed Abdelrehim, Owner at Hilton Parsippany, responded to this review Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations.We appreciate you bringing these concerns to our attention. Our $75 per night incidental authorization is a standard hotel policy intended to cover incidental charges during the stay. While the timing for the release of these funds is determined by the guest’s bank or credit card provider, we understand the importance of clearly communicating this policy to our guests.We also regret any confusion regarding rates, taxes, and fees when booking through Hilton, on the website the daily rates should show the daily rate and will also show the total tax and government charges on the next line , we will continue working to ensure these charges are clearly communicated.Regarding your room near the pool patio. We have shared this feedback with our Housekeeping and Engineering teams so the area can be inspected and addressed.We also appreciate your comments regarding the pool furniture and umbrellas. During the week of your stay, we experienced significant weather and high winds. For the safety of our guests and team members, some of the patio furniture and umbrellas had to be moved or secured indoors. This temporarily reduced the number of loungers and umbrellas available around the pool. We understand that this may have affected your experience, and we appreciate your understanding that these measures were taken as a safety precaution.Regarding parking, our $20 daily self-parking fee is disclosed in advance and is posted on our hotel website so guests can review the applicable parking information when planning their stay. We understand that parking fees are an important consideration, and we strive to provide this information as clearly as possible before arrival.Regarding luggage assistance, we do have bellman service available at the hotel, We apologize if assistance was not available at the time you needed it and understand how this may have been frustrating, particularly when traveling with luggage. We will continue to make sure our guests are aware of the hours when bellman service is available.Thank you again for your honest feedback. We value your comments and hope you will consider giving us another opportunity to provide you with a much better experience on a future stay

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• User:MisterSD

  Trip type: Couples

  Bad

  12 Jul 2026

  I got the worst night's sleep because the air conditioning barely worked and I was hot all night. The air condtioning blew humid warm air and it never got cold. I tried to call down to the front desk, but the phone in the room did not work. The bedding was dirty (please see pictures). There looked like there was dried blood on the one comforter. You also have to pay $19.99 per day per car for parking. Mohamed Abdelrehim, Owner at Hilton Parsippany, responded to this review Thank you for taking the time to share your feedback about your stay . We sincerely regret that your stay was impacted by the severe weather and the unexpected power outage . The outage was caused by a weather-related event that affected the entire surrounding area, including neighboring hotels, businesses, residences, and local infrastructure. Unfortunately the phone lines and some ears of the hotel were still impacted as the town and vendors were still working on the repairers for the area, this was beyond the hotel’s control. . We understand how disappointing this experience was ,and our team worked diligently to assist our guests , Please accept our sincere apologies for any inconvenience caused in this respect.While we cannot prevent utility outages caused by severe weather, we always strive to provide the best possible service under difficult circumstances. What you described is certainly not the exceptional level of service and comfort we strive to consistently provide. we've taken this matter up with department managers and we took all steps needed to make sure it doesn't occur again. We appreciate your feedback, as it helps us continue improving how we communicate and support our guests during unforeseen events. we appreciate your patience during a challenging situation.

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