We have stayed multiple times at this location. Last 2 times have been terrible. Hotel has become "animal house". Previous stay included kids pulling fire alarm near the pool followed by craziness up and down halls. This stay in early April was adults and kids having a party at one end of the hall until well past 2AM. Front desk tried to stop it, but really didn't. If you want rest while enjoying the area, this is not the hotel.
Luke B, Owner at Hilton Garden Inn Wayne, responded to this review
Good Afternoon NorthernVABean,Thank you for sharing your valuable feedback with our team. Our team strives to meet and exceed your expectations - for this stay, we clearly did not meet those expectations. For what you experienced, please accept our apologies. We do our best to minimize noise disturbances throughout the night. Please be assured we always review these types of feedback so we can see how we can improve to meet our goals. If you are ever in the Wayne area, we hope we can welcome you back for a more restful night's sleep.
User:Robin N
Trip type: Business
Just Okay . . .
06 Mar 2024
Had an okay stay at the Hilton. The toilet did not flush properly, the bathroom was tiny (I mean so tiny that the towels were in the shower and there was no other place to put them in the room!), and the room was clearly dated. But for a one night stay it was okay. The highlight was the omelette bar for breakfast and I was extremely grateful that they opened breakfast at 6 am since I had to leave early.
Luke B, Owner at Hilton Garden Inn Wayne, responded to this review
Good Afternoon RobinG5977GQ,We are disheartened you experienced mechanical issues in the room and your dissatisfaction with the age of the property - feedback is crucial to us and we always welcome it. We are glad you enjoyed our Breakfast options and the hours of operation met your needs! We hope we can welcome you back in the future so you can enjoy a better experience. Thank you again for providing valuable feedback to us.
User:truthintravel60763
Trip type: Friends getaway
PEACE OF MIND
03 Dec 2023
I cannot thank the entire hotel staff enough for making my guests for my son's wedding absolutely perfect. Every staff member went out of their way to make sure all of our wedding guests were taken care of. We had a huge wedding at a nearby venue and I was panic stricken for months to make sure everything went well. We had more than half the hotel booked. From the moment my guests checked in they were taken care of. Gift bags, rooms ready early, bar open late, breakfast for everyone, every aspect of their stay was taken care of to perfection. Not one issue and we stayed late into the morning hours with friends and family and they made sure we were all attended to. I am sure it wasn't easy as they accommodated over 150 people alone in that hotel. In wasn't overly fancy but we had room for the night before where we ate and drank and they didn't force us to leave. The bartenders didn't stop serving, the food was overflowing and that was just a rehearsal dinner with about 70 people who came early for an extra night. So thank you from the bottom of my heart for giving me peace of mind. All of your staff were incredible and the rooms were exactly as we booked them. No bumps in the road, connecting where we needed them to be and close together for immediate family. Rare but welcome caring people, clean rooms and great amenities.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this review
WOW - thank you so much for your positive review. We are so glad you were able to enjoy yourselves during an unforgettable and joyous time. We will be sure to share your great review with our entire team! We hope to be able to welcome you back to our hotel real soon!
User:Happiness482709
Trip type: Solo travel
Very heartless staff
03 Oct 2023
Was there for my niece's wedding my room was paid for, They wanted a card to put on hold for damages I made a mistake and left my credit card home but I had it on my phone in my wallet. Which he could see it was my card, but he would not rent me the room even though the room was already paid for... He knew what I was there for because it was in the notes, I had my dress in my hand, and the lady from reservations spoke with him but he wouldn't budge even after he was told to charge the room double but I would only stay one night (HOW HEARTLESS). I had to get dressed in the car in the parking lot..
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this review
I am truly sorry for the experience you had with one of our team members. You can be assured this was followed up on so it is not a repeat occurrence as we always want our guests to feel welcome at our hotel!
User:cmurphy100402
Trip type: Family
Second to none staff!
20 Sept 2023
The staff was very friendly and accommodating. We were there for a family wedding. My husband and I had a king suite which was perfect for a gathering area with separate sleeping area. The room was very clean and housekeeping came every day and cleaned it nicely. Outside of the cleanliness of the rooms, I can’t say enough about how wonderful the staff was. Saffa and Donald at the front desk were extremely pleasant and accommodated our entire group and everyone’s requests. The wait staff and bar staff were also excellent and were so nice to let everyone gather late into the evening in the expansive lobby area. I would highly recommend the hotel for large groups.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this review
Thank you for your positive review - we love hearing these comments! Donald and Safaa are the best and we are grateful to have them on our team. We hope to welcome you back real soon!
Pompton Plains, Pequannock Township - NJ
About Hilton Garden Inn Wayne
User Rating & Reviews
05 Apr 2024
06 Mar 2024
03 Dec 2023
0204 505 9777