Red Roof Plus+ Philadelphia Airport

Recent Reviews: 362

• User:767edw

  Trip type: Couples

  Front desk extremely rude.

  21 Apr 2026

  From the beginning of the check in process the woman at the front desk was confrontational. She threatened to cancel our reservation because my wife asked questions. In addition. The elevator did not work and the sheets had cigarette burns. Madison Velian, Marketing at Red Roof PLUS+ Philadelphia Airport, responded to this review Dear 767edw,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Philadelphia Airport. We're sorry to hear about the negative experience you had with the staff during your check-in process and throughout your stay. We also apologize for the issues with the elevator and the condition of the sheets in your room. We strive to maintain high standards in our facilities, and it is disheartening to hear that we fell short during your visit. We will be sure to share your feedback with the management to ensure your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, MariaRed Roof Management RediResponse Specialist

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• User:FJ B

  Trip type: Solo travel

  Very Happy

  16 May 2025

  Very happy. Ticked all the boxes for me; clean; quiet and felt safe. Gentleman at receptionist very helpful; problem with the booking (not the hotel's fault) and he was very patient and helpful. Public transport outside the door which was big plus to me as I was not driving Madison Velian, Marketing at Red Roof PLUS+ Philadelphia Airport, responded to this review Dear FJB296,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Philadelphia Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're delighted that you had a clean, quiet, and safe stay with us as well as you were satisfied with our receptionist who provided an exceptional service while you were at the property. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we look forward to welcoming you back for another exceptional stay in the future! Sincerely,JoeRed Roof ManagementRediResponse Specialist

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• User:Phledd

  Trip type: Business

  Decent room, but AWFUL reception and pretty iffy clientele--certainly no Breakfast.

  14 May 2025

  I booked 3 rooms for three adults for an overnight stay on a business trip to Philadelphia. The rooms themselves were comfortable, spacious and clean with good lighting...however there is no security protection for the hotel wifi--just an open signal, and I had three suspicious carriers trying to piggy back on it attempting to gain access to my computer. (I quickly shut off my wifi on my computer and phone for the entire stay) also, the TVs in two of the rooms could only get a few of the channels listed (with FOX occupying three of them) plus the TV remotes were broken. When we three compared notes about our rooms, all three bathrooms had empty soap/shampoo dispensers in the bathrooms and one of showers malfunctioned. THE BIG problem was the check in. I have never ever had such a surly receptionist (male) who was locked behind a bullet proof window at 4pm, not to mention a FOUR-page, full-scale, aggressive rental agreement (see page 3 in the photos section) that seemed to be aimed at nailing coffin lids on long term renters, not to mention the dozen really unfriendly and off-putting signs and posters tacked up around the reception area. Then as soon as I got to the door of my room, a couple upstairs right over my head got into a very public knock-down drag out fight (thankfully not literally) on the upstairs hallway. I went in my room and tried to lock my room door, but I could still hear them and the security bar on my door was broken. In all fairness, I will say that the bed was comfortable and the rest of the night was quiet, but I still took my computer and all my valuables with me from the room when I went out to supper. All in all, I was glad to leave unscathed the next morning. I'm not sure it was worth the $66 price tag per room. Madison Velian, Marketing at Red Roof PLUS+ Philadelphia Airport, responded to this review Dear Phledd,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Philadelphia Airport. We sincerely appreciate your comments and are happy to hear that you found the room to be decent and comfortable, however, we apologize that there were some amenities that were unavailable and non-functional and that you were not satisfied with the interaction you had with our staff. We aim to deliver a positive experience for all our guests and we're dismayed that this was your takeaway during your stay.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist

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• User:Keith B

  Trip type: Business

  TripAdvisor booking, terrible customer service regarding my incident

  29 Mar 2025

  My hand was sliced open by their door’s old door handle. I made an incident report but nothing happened. Seeking legal matter going forward regarding this case. My room was also very smelly and had 2 very loud vents that constantly make loud noises. Madison Velian, Marketing at Red Roof PLUS+ Philadelphia Airport, responded to this review Dear Keith B, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Philadelphia Airport. I am sorry that your experience did not meet your expectations. The situation you described regarding the odor and the noise during your stay is truly regrettable. We are very sorry for your experience. Please accept our sincerest apologies as well for the door handle that causes your injury. Your comments were reviewed by the staff, and we will take the initiative to make sure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,ArciRed Roof Management RediResponse Specialist

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• User:Roam40302618532

  Trip type: Solo travel

  Clean Value Based Stay

  09 Jan 2025

  Thanks to everyone at Red Roof Plus for providing a clean, comfortable, value-based stay. Checking in was fast and everyone has been professional and courteous. The room is very clean and comes with free WiFi, a basket of coffee, tea etc. What impressed me the most, however, is the warm welcome I received upon arrival; I feel like family when I stay at this Red Roof Plus. I would definitely stay here again. Highly recommended. Madison Velian, Marketing at Red Roof PLUS+ Philadelphia Airport, responded to this review Thank you for taking the time to write about experience at the Red Roof PLUS+ Philadelphia Airport. Anthony, it is so rewarding to read that you had a great encounter with us and we truly appreciate your comments about your clean, comfortable and value-based stay, our quick checking-in process, and all the other kind remarks mentioned, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Anthony, and can't wait to see you back at Red Roof soon, where we can continue to offer you an impressive stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

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