Hilton Garden Inn Pittsburgh University Place

Recent Reviews: 1440

• User: KristinC909

  Trip type: Family

  Convenient location, clean, and accommodating staff

  The location of this hotel was convenient. The decor is older style but the hotel is very clean and the beds were comfortable. What really stood out is how accommodating the front desk staff was. There was a hiccup with my third party reservation and they were immediately so helpful and solved the problem quickly, especially Celine. Check out and valet were smooth.The location of this hotel was convenient. The decor is older style but the hotel is very clean and the beds were comfortable. What really stood out is how accommodating the front desk staff was. There was a hiccup with my third party reservation and they were… Read more

• User: Ashley H

  Trip type: Solo travel

  Dirty beds

  I’m going to start with cons because during the heaviest snow storm we ever had, I had to leave and drive home through dangerous weather. Other rooms were full. Cons: beds were disgusting. Looking at the mattresses after becoming extremely itchy and a bad skin reaction on my face…. I noticed a bite or two on my arms and back. Started digging through beds… blood on the sheets, yellow red stains all… Read moreI’m going to start with cons because during the heaviest snow storm we ever had, I had to leave and drive home through dangerous weather. Other rooms were full. Cons: beds were disgusting. Looking at the mattresses after becoming extremely itchy and a bad skin… Read more

• User: PhillC

  Trip type: Family

  The airport shuttle is a LIE

  Hilton App indicates that this hotel has an airport shuttle.They do not. They tell guests the shuttle is "broken" and then instruct guests to use some voucher for a car service.The car service people are grumpy because they can't say no, but apparently the voucher doesn't properly reimburse them.And apparently this isn't a new or temporary situation.Hilton should remove the part about the shuttle,… Read moreHilton App indicates that this hotel has an airport shuttle.They do not. They tell guests the shuttle is "broken" and then instruct guests to use some voucher for a car service.The car service people are grumpy because they can't say no, but apparently the vou… Read more

• User: Grahamb2105

  Trip type: Couples

  Good hotel with access to Pittsburgh life

  We were a bit concerned when we booked this hotel it may be a bit out of the way, but being close to Pitt Uni it was good for cafes and bars for breakfast and evening meal. When we worked out the buses it was a short hop to Downtown as well. We found the staff to be super friendly (a Pittsburgh trait), and helpful. There were a few issues in the room where a tiny bit of maintenance was required. T… Read moreWe were a bit concerned when we booked this hotel it may be a bit out of the way, but being close to Pitt Uni it was good for cafes and bars for breakfast and evening meal. When we worked out the buses it was a short hop to Downtown as well. We found the staff… Read more

• User: N R

  Trip type: Solo travel

  Emblematic of corporate greed

  DO NOT RECOMMEND. The hotel does NOT have free on-site parking, you will be forced to pay $35 for valet parking if you want to park there, and the hotel website does NOT clearly display that there is ONLY valet parking. Additionally, you are afforded NO opportunity to cancel or even modify your booking if the stay is within 21 days (3 weeks!!) regardless of when you booked (even 1 minute after boo… Read moreDO NOT RECOMMEND. The hotel does NOT have free on-site parking, you will be forced to pay $35 for valet parking if you want to park there, and the hotel website does NOT clearly display that there is ONLY valet parking. Additionally, you are afforded NO opport… Read more