Hotel Indigo Pittsburgh East Liberty

Recent Reviews: 423

• User:RoadWarriorDoc

  Trip type: Business

  Hotel of Missed Opportunities

  29 Mar 2026

  Hotel Indigo East Liberty is one of a limited number of options in the neighborhood. It’s probably what saves it. The Good:Hotel is clean and quiet. Bed comfortable. Large bathrooms. There’s a bar.The Bad:Rooms are austere. Hard surfaces everywhere including floors. Only soft surfaces are the bed and drapes making the room sound cavernous. No chair to sit other than a rolling office chair despite there being plenty of room for a chair or sofa.The Ugly:Check in delayed while the front desk agent and bellman sat outside having a smoke. Front desk agent came back inside reeking of cigarette smoke. It was gross. Neighborhood is in transition. Not sure I’d walk outside alone at night John C, at Hotel Indigo Pittsburgh East Liberty By IHG, responded to this review Thank you for taking the time to share your feedback about your stay at Hotel Indigo Pittsburgh East Liberty. We truly appreciate hearing from our guests, as it helps us improve both our service and guest experience.We’re pleased to hear that you found the hotel clean and quiet, enjoyed the comfortable bed, spacious bathrooms, and our on-site bar. However, we are very sorry that several aspects of your stay did not meet expectations.Your comments regarding the room design and seating have been noted and will be shared with our management team as we continually look for ways to improve guest comfort. More importantly, we sincerely apologize for the check-in experience you described. This is not reflective of the level of professionalism and service we expect from our team, and we will be addressing this internally.

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• User:Monica A

  Trip type: Family

  IHG member not honored after terrible stay.

  22 Mar 2026

  I stayed at Hotel Indigo East Liberty, Pittsburgh,PA March 17, 2026 for 1 night because I wanted to see my granddaughter’s play and visit her school the next day. My husband, mother and myself had the worst night stay at this hotel!! The beds in my room were sagging in the center and the frame was squeaky as if it wasn’t stable. Every time I turned it squeaked. My mom’s room was next to someone who was blasting their music and the lounge below was playing loud music as well. I sent a complaint and the case manager only offered 4000 points to compensate. Not free stay and the points are 1/5 of what a one night stay would be. Poor customer service towards your IHG members and I’m very disappointed!!! John C, at Hotel Indigo Pittsburgh East Liberty By IHG, responded to this review We are very sorry to hear about the condition of the beds in your room and the noise concerns both from a neighboring room and the lounge. This is certainly not the experience we want any of our guests — especially our IHG One Rewards members — to have. Your comments regarding the bed condition have been shared with our maintenance team for immediate inspection, and we are reviewing our procedures related to noise monitoring to ensure a more comfortable stay for our guests.We are also sorry to hear that you were disappointed with the resolution offered through Guest Relations. While points are a common form of compensation within the IHG program, we understand that this did not feel like an adequate resolution in this situation, and we truly regret your frustration.We would appreciate the opportunity to speak with you directly to learn more about your stay and see if there is anything further we can do. Please contact the hotel directly and ask to speak with the General Manager at your convenience.Thank you again for bringing this to our attention. We value your loyalty as an IHG member and hope to have the opportunity to restore your confidence in us in the future.

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• User:Explore37996927580

  Trip type: Business

  horrific please join us for a class action law suit

  05 Mar 2026

  On January 9th, I checked into the IHG Holtel East Liberty in Pittsburgh, Pennsylvania. I stayed until January 14th. During my stay this past summer, I noticed significant lapses in cleanliness, including stains on the bedspread from previous guests and a dirty shower upon check-in. Unfortunately, these issues persisted during my most recent visit. I found it necessary to specifically request that my room be vacuumed and mopped and that the beds be made - services that should be standard for any guest. I want to clarify that while a Thai tea was accidentally spilled on the bed while I was working on my doctoral research, this was an isolated accident and not an intentional act. I have consistently tipped the housekeeping staff and expressed my gratitude for their work, as my only goal was to return to a hygienic environment.Beyond cleanliness, I contracted food poisoning after eating their chicken and fries. Later, a staff member informed me that their grease hadn’t been changed. This raised serious concerns about the safety and security of the premises. I also encountered two individuals who seemed to be unauthorized guests inside the building. One was using a knife to open food in a common area, while the other was yelling at the bar attendant. These encounters created an unsafe and unprofessional environment. When I asked the cleaning person to take the trash, she responded that it was my personal belongings.Most disturbing, however, was my interaction with the front desk manager, Ryan. When I requested change for the laundry facilities, Ryan informed me he could not open the safe and demanded I use my bank card in the machine. When I declined, I asked about the professional relationship between my institution and the hotel. Ryan responded by stating that my school spends enough money that, if he were to call them, I would be "put in my place." and that is exactly what he did. This comment was threatening, unprofessional, and entirely unacceptable. And that was when I called Dr. Pat Lee. and told me that they called my school and told them that they no longer wanted me to stay at this hotel. I posted my complaint on Google. Someone started slandering me. Someone responded, identifying themselves as the owner, and proceeded to post lies about my stay, my relationship with my colleagues, and my institution itself. For example,1. Contrary to the claim that I refused to leave the room during cleaning, I simply asked if I could remain and work while the staff member was present. During this time, the staff member and I engaged in a pleasant conversation about food, diet, and chronic illness. Although a staff member named "Raggy" offered to launder my clothes, I declined the offer. I was later confused when they questioned why I had supposedly asked for my items to be washed.2. Regarding the tea on the bed: I purchased the tea from a restaurant at 9:00 PM, brought it back to my room, and accidentally spilled it while I was working.Reasons why I felt physically unsafe:1. The presence of staff members' partners and relatives loitering in the hotel hallways.2. Persistent stalking and harassment from an individual named Ryan.3. Unauthorized individuals using a key to open and close my door while I was inside the room.4. The slandering of my reputation to my academic institution.5. I saw moments of prostitution in a lobby and hallways of the hotelFurthermore, I must note that I observed a palpable sense of racial indifference and racial microgreesions from both the parking attendant and Ryan. As a minister and a scholar, I hold myself to a high standard of conduct; I was never aggressive, I remained polite, and I followed all protocols. To be met with such hostility and bias is a significant departure from the hospitality I expect. IHG Service, Owner at Hotel Indigo Pittsburgh East Liberty By IHG, responded to this review Hello Explore37996927580,It's always a delight for us to host your stays. We appreciate you choosing IHG Hotels and Resorts as your travel partner. Thank you for being one of our valued guests and sharing your experience.We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in Hospitality,Ronald R.Case ManagerIHG Hotels and Resorts Service

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• User:Minhikat

  Trip type: Family

  Really bad.

  16 Oct 2025

  I’ll start by listing the things wrong with our room. Grossly stained office chair, odd hospital-like room divider curtain that is falling down; screeching shower; crusty poop stains in the toilet; flimsy bedding; no replenishment of styrofoam coffee cups and supplies, garbage emptying, towels, etc until we asked repeatedly (3 night stay). Lobby and restaurant bleak and empty. Common area furniture and rugs shabby.

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• User:claudia a

  Trip type: Family

  A delightful experience

  03 Oct 2025

  Great location to Market Square. Room was beautiful and large!the housekeeping was outstanding. We stayed two nights with housekeeping coming in after first night, we did not specially request it. when we returned later that day the room was spotless! bed freshly made, bathroom with fresh towels and just like when we checked in. All the staff we encountered were available and very helpful!.Just a delightful experience !

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