Staff was friendly and room was big
Daryn Cyrus, General Manager at The Hotel Zags Portland, responded to this review
Thank you so much for your kind review! We’re thrilled to hear you enjoyed our friendly staff and spacious rooms. Providing a comfortable and welcoming experience is what we strive for, and your feedback means a lot to us. We hope to welcome you back again soon!
User:amealiac
Trip type: Couples
A great place to stay, fun for all!
21 Mar 2026
This was our first time at Zags and we will be back. The bed was comfy and the room clean and welcoming. The staff was amazing. Making s’mores around the fire after we checked in was a pleasantSurprise. At breakfast in the morning we were greeted and served by the friendliest gentleman, Juan, he definitely went above and beyond! Make sure you have time to enjoy a board game, try out a skateboard, or play a game of pinball!
Daryn Cyrus, General Manager at The Hotel Zags Portland, responded to this review
Thank you so much for sharing your experience! We’re thrilled your first stay at Zags was such a memorable one. It’s great to hear you enjoyed the comfy bed, welcoming room, and all the fun amenities—from s’mores by the fire to games and activities around the hotel.We’ll be sure to pass along your kind words to Juan—he’ll be delighted to know he made such a positive impression! We truly appreciate your recommendation and can’t wait to welcome you back for another fun stay soon.
User:Anne G
Trip type: Solo travel
💎 A Hidden Gem in the Heart of Portland — Exceptional Staff and a Fantastic Stay
15 Mar 2026
🏨 I recently stayed at The Hotel Zags for a short three-night personal stay and had an excellent experience from beginning to end. The biggest highlight for me was how quiet and peaceful the hotel is — it made for a very comfortable and relaxing stay.👏 The front desk staff were exceptional. Lucas was especially helpful when assisting me with setting up my reservations, and Rachel, Elsa, and Cici were always friendly, professional, and quick to help whenever I had a question or needed anything during my stay. Even when the front desk became a little busy with guests checking in and out, the team handled everything efficiently and with a great attitude. They are also very knowledgeable about the surrounding area and were helpful in pointing out things nearby.🍸 I also want to recognize the bar and restaurant team — Maria, Arthur, and Derek. Their service was consistently excellent. Orders were always handled promptly, and whenever I stopped by for hot water for tea there was never any delay. Everyone was welcoming and attentive.My room was very clean, quiet, and comfortable. 🛌 The bed and pillows were extremely comfortable, which made it easy to get a great night’s sleep. I was also grateful that there was a desk available so I could comfortably use my laptop when needed. The room included a small refrigerator 🧊, which was helpful for storing a few refrigerated items, and the bathroom had plenty of hot water with a great showerhead — always a nice bonus after a long day.☕🥯 The continental breakfast was another nice feature and was consistently well stocked with cereal, muffins, bagels/English muffins, yogurt, and oatmeal. Coffee and hot water for tea were always available, which was really nice.One of the most enjoyable features of the property is the courtyard area. In the evenings it becomes especially beautiful with the fire pits lit, creating a really relaxing atmosphere. The hotel also hosts a nightly S’mores gathering, providing all the supplies — a fun and unique touch that guests seemed to really enjoy. 🗺️ The location is fantastic. 🚶♀️ The hotel is within easy walking distance of grocery stores, convenience stores, shopping, public transportation, and the waterfront. The Keller Auditorium is also just a couple of blocks away, making it very convenient if you’re attending a show there.Another thing what was wonderful was how accommodating the staff were when I needed to store my belongings 🧳 for about an hour after checkout. The check-in and checkout process were both smooth and efficient, which made the entire stay feel very easy and stress-free.Overall, this was absolutely a five-star experience. The Hotel Zags offers a great combination of friendly staff, comfortable rooms, thoughtful amenities, and an excellent location. Whether you’re visiting for business, a short personal stay, or a longer trip, I would highly recommend it! 👍👍
Daryn Cyrus, General Manager at The Hotel Zags Portland, responded to this review
Thank you for such a thoughtful and detailed review! We’re absolutely delighted to hear that your stay at Hotel Zags was such a positive and relaxing experience.It’s wonderful to know our team made such a strong impression—Lucas, Rachel, Elsa, Cece, Maria, Arthur, Derek, and Juan will all be thrilled to be recognized for their efforts. We take great pride in providing warm, attentive service, and your kind words truly mean a lot.We’re also glad you enjoyed the comfort of your room, our courtyard atmosphere, nightly s’mores, and the convenience of our location. It’s great to hear the little touches—from breakfast to amenities—helped make your stay seamless and enjoyable.Thank you again for your recommendation. We can’t wait to welcome you back for another exceptional stay in the future!
User:Passport30348503422
Trip type: Solo travel
Unhappy with hidden fees and lackluster breakfast
04 Mar 2026
The staff was kind. But be aware:- there is no free parking, you have to pay $40 a day.- the free breakfast is a complete joke. Just bagels, coffee and cold boiled eggs. Thats it. No hot food at all. No meats, no oatmeal. It’s ridiculous.- there’s no microwave in the rooms.
Daryn Cyrus, General Manager at The Hotel Zags Portland, responded to this review
Thank you for taking the time to share your feedback. We’re glad to hear you found our staff to be kind, but we’re sorry that other aspects of your stay did not meet your expectations.We understand how important transparency is when it comes to parking, and we do our best to clearly communicate pricing in advance. We also appreciate your comments regarding breakfast, as guest feedback helps us continue to improve our offerings.While microwaves are not located inside guest rooms, we do have microwaves available on each of the elevator landings for guest convenience.We truly value your input and hope to have the opportunity to provide you with a better experience in the future.
User:Katelyn F
Trip type: Couples
Even better than expected!
22 Feb 2026
I was so pleasently surprised by the quality of Hotel Zags! We picked our stay there for affordibility and location, and were not expecting to be blown away by so many great amenities. The restaurant/bar downstairs was great, there were amazing outdoor firepits to enjoy, there were boardgames available to use, the decor was fun and unique, and there were some cool events going on (like smores night!) that we would have loved to take advantage of if we had more time. Our room was comfortable and even though the building itself is a little older, the room was up to date with a nice mattress and decor. The staff was courteous, kind, and helpful. And also, dressed very Portland-fashion-forward!Would recommend!
Daryn Cyrus, General Manager at The Hotel Zags Portland, responded to this review
Thank you for such a fantastic review! We’re so glad Hotel Zags exceeded your expectations and that you were able to enjoy so many of the amenities—from the firepits and board games to s’mores night and our restaurant/bar.It’s great to hear you found the room comfortable and appreciated the unique, updated style of the property. We also love that you noticed our team’s Portland flair—your kind words about our staff truly mean a lot!We appreciate your recommendation and hope you’ll have more time to enjoy even more of what we offer on your next visit. Looking forward to welcoming you back!
Downtown, Portland - OR
About The Hotel Zags Portland
User Rating & Reviews
26 Mar 2026
04 Mar 2026
0204 505 9777