Hampton Inn & Suites Raleigh/Crabtree Valley

Recent Reviews: 1127

• User:robertdTN

  Trip type: Business

  Good service at this Hampton Inn location

  18 Jun 2026

  In town for a workshop, I booked this Hampton location. It took some navigating getting there but I finally made it. The lobby was clean and inviting. The desk clerk was polite and very helpful. I was worn out from a 5 hour drive in the traffic and heat. The coffee in the lobby was old and cold so the staff made fresh coffee. Thank you! My room was clean and comfortable. Amazing hot water with good pressure allowed me to wash all may cares away in the shower. The breakfast area offered a variety of hot and cold items including eggs, sausage, oatmeal, bagels, and fruit. If I am being truthful, the hotel is near the interstate and a busy highway, so expect road noise. Plus, it is in a very odd location off the street. The new interchange getting to the hotel caused my GPS to discombobulate. When I reported an issue with the bathroom, the desk clerk apologized (although they didn't need to) and took immediate action. Good example of customer service. Kudos!

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• User:cali c

  Trip type: Solo travel

  Such a breathe of fresh air!

  07 Apr 2026

  I only stayed for one night but let me say…this hotel was a breathe of fresh air compared to the Wingate by Wyndham I stayed at the night before in Norfolk VA. I stayed in room 316. It’s down the hall about 3 doors from the elevator. I was a little disappointed with this because I’m very bothered by noise when I’m trying g to sleep. This being said, they could’ve put me in a room inside the elevator and I would t have cared. It was super quiet in my room. I don’t think I even heard another rooms door close.PROS: Very Clean and classy. The hotel lobby was quiet and romantically lit and decorated. The desk staff happily greeted me and seemed genuinely happy that I had arrived. A light in my room was broken and I informed them of it later just so I didn’t get charged for it. They offered to send someone right up or to change my room. I did neither, but it was very nice that they tried to remedy the smallest issue.There is 24/7 coffee and tea with different creamers and sweeteners in the lobby. *10 stars for that alone There was a restaurant inside, directly to the left of the entrance. The bar tables had their own tv’s, there were numerous tVs and tables, and it appeared that they offer late night pizza options after the actual meal times were shut down. The hallways were clean and quiet. I didn’t hear a single other guest during my stay. Certainly no kids running through hallways, slamming doors, dripping wet pool water through all the common areas or playing in the gym and elevators.My room was well appointed. The bed was very comfy with 4 different types of pillows. It was clean, updated, had all the normal amenities you’d expect. A mini fridge and microwave. Coffee maker with pods.The breakfast in the morning was excellent!!! Egg omelettes, bacon, potatoes, waffles, bagels, English muffins, toast, oatmeal and all the oatmeal toppings, cereal dispensers, yogurt, fruit, 5 different kinds of juice, coffee tea etc. The best part was the children present weren’t touching food and putting it back, hovering in the food area, screaming and crying etc. The adults were also polite to eachother and the staff came by tables just to Check on guest even though it was a serve yourself type deal. It was peaceful and quite enjoyable when I came down for breakfast at around 6:30AMParking was simple, free and plentiful. Some people had dogs out and about and in their rooms (I just saw people exiting their rooms with pets)The area is safe. There is a gas station mini mart at the base of the hotels driveway and it is close to other dining. However, it not in a walkable area as it’s right off a 4 lane thoroughfare. So I wouldn’t plan on walking to an establishment for dinner or anything.The gym was good for a hotel gym. Ellipticals, treadmills, free weights and a full body trainer machine. I didn’t use it, though I normally would so, I did peek in. The smell in the hotel was nice. They obviously have a diffuser like so many hotels are now doing. It was a fresh unisex scent. I’m sensitive to smells and actually liked this very light, barely there aroma. It’s a Non-Smoking facility so no smokers out front or in the rooms. CONS: The restaurant furniture & decor is kinda 90s art deco with the geometric designs and ikea type tables/chairs. This just isn’t my favorite…But, this really doesn’t matter in the grand scheme of things. It’s not like I’m hosting my wedding in that area. I can’t think of anything negative other than this. I’ve decided to stay at the Hampton inn going forward in other cities I travel through. I’d never stayed at a Hampton inn before and now I regret that decision. Thank you Hampton Inn for redeeming my travels with your hotel. I look forward to staying with you guys again!

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• User:Lisa C

  Trip type: Family

  Just What We Needed

  13 Mar 2026

  This Crabtree Mall Hampton Inn&Suites was great! Easy to make our reservation a day prior, allowed our dog, prime location, clean/comfortable room, breakfast and kind/professional staff at the front desk.We felt safe and welcomed to be there. I’d definitely stay here again.

• User:517donaldp

  Trip type: Family

  Hampton Inn Raleigh/Crabtree Valley—A Top-Notch Hotel!

  10 Mar 2026

  Recently made a trip to Raleigh, NC with my brother to visit my daughter. While there, we stayed at the Hampton Inn & Suites, Raleigh Crabtree Valley. The hotel had great ratings on several sites and after staying there, it was easy to see why. First of all, the hotel itself along with the all of the furnishings looked like brand new. All areas of the hotel were very clean and well organized. The breakfast foods were very good. The best part of the hotel was the staff. All staff members were very friendly ( especially James) who greeted everyone that was coming and going through the lobby. The ladies who cleaned the rooms were very helpful and did a great job. Overall, this hotel was one of the best that I have stayed in. I highly recommend it.

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• User:Lisa T

  Trip type: Family

  Disappointing and stressful stay

  09 Mar 2026

  Very disappointing experience. We stayed here as a family with our child during a cheer competition weekend, and the way the staff handled a room situation was upsetting enough that it actually made my daughter cry.Our reservation apparently showed as one night in the system and the hotel said another guest had booked our room type. I understand mistakes happen.What was unacceptable was how the staff handled it. Within about 10 minutes we received multiple phone calls and repeated knocking at our door pressuring us to leave immediately while we were trying to get dressed and pack our belongings.To make matters worse, the hotel had water pipe issues during our stay. My daughter was unable to shower after her competition because the water was not working, and the next morning there was significant noise from the pipe repairs.A calm explanation and a reasonable amount of time would have solved the room situation, but instead the approach felt aggressive and unnecessary.Hilton customer service later acknowledged the handling was wrong but offered no effort to make the situation right. I expected better professionalism and guest service from a Hilton property, especially when traveling with a child.I hope management reviews how situations like this are handled so future guests are treated with more consideration. Laci H, at Hampton Inn & Suites Raleigh/Crabtree Valley, responded to this review Thank you so much for sharing your feedback. We sincerely apologize for all of the frustration that you and your family experienced during your stay at our property, especially during your daughter’s competition weekend.While reservation issues do occasionally occur, the way the your situation was communicated to you and handled wass definitely not the experience we aim to provide to our guests, ever. We’re also extremely sorry for the inconvenience that was caused by the water being off and the disruption of the noise from the repairs.Please know that your comments have been shared with management so we ensure our team will not make these same mistakes moving forward. For the inconveniences, we will be looking into your reservation to see the best way we can compensate you for your troubles. And we hope we get the chance to provide you with a much better stay in the future.

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