DoubleTree by Hilton Hotel Rochester

Name: DoubleTree by Hilton Hotel Rochester
Address: 1111 Jefferson Rd, Rochester - NY, united-states
Telephone: +44-204-505-9777
Rating: 3.8

Rochester, Rochester - NY, United States

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About DoubleTree by Hilton Hotel Rochester

location

This hotel is located in the heart of Rochester.

facility

The hotel has a lift and features 248 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including tennis, basketball, golf and horse riding. Guests can partake in various water sports, including jet skiing and sailing. In addition, water skiing is offered for a fee. The hotel's location is particularly ideal for skiers. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling, callisthenics and aerobics. A spa, a sauna and solarium are available in the wellness area. Activity coordinators organise an entertainment programme for adults and children.

meals

The dining area includes a restaurant and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at DoubleTree by Hilton Hotel Rochester

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Skiing
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  Safe
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Gym
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  Golf
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Beach

113000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

454

Very Good

303

Average

172

Poor

114

Terrible

112

Recent Reviews: 1155

User:Rishi K
Trip type: Family
Don’t stay there, management don’t keep their promises
02 Jun 2026
I stayed there in April and I left a review about the issues about my stay. John Bifarella reached out via email to apologize for my stay and offered me 2500 points along with the 5000 points I earned when I spun the wheel at check in. Almost 2 months after and a few follow up calls John still hasn’t did what he said he was going to do!
User:Jill G
Trip type: Business
Great stay and quiet
04 May 2026
Great stay, quiet. I have been here a few times. Could have been a pinch cleaner but not bad. I overlooked the parking lot and it was REALLY quiet. Two thumbs up for that. I might add: I went to the breakfast buffet (NOT FREE) and all I had was a small cup of fruit and a coffee. The waiter only charged me for that! NOT the usual buffet. That means I will be back! I left him a 50% tip!
User:Gary B
Trip type: Solo travel
Improvement Needed
05 Apr 2026
On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located.However, I did have some issues with it:I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room also had pass-through doors to the adjacent room. The sound goes right through those, though fortunately it wasn't a problem at this time. I asked for a different room, but the Desk Supervisor claimed I had booked a handicapped room and refused to make the change, claiming the hotel was full. This at 5:00 in the afternoon, should have been plenty of rooms free.The parking lot is in poor condition, many potholes, desperately needs to be re-paved.All the rooms have hardwood floors, I would have preferred carpet.At least the breakfast buffet was good, and reasonably priced. I over-slept and caught them as they were about to close it down, but it was still good.
User:Gerard K
Trip type: Family
Worst place to stay
23 Mar 2026
We stayed for 5 nights. Worst hotel I have stayed in many years. Three different our room never got serviced. The 2nd morning we discovered that the bed spread had big red blotches on it. Not sure if it was make up or blood marks. I have pictures. This not just spots, it was a big area. House keeping was the worst. Hall carpet was not cleaned all the time we were there. We know this because of the small pieces of paper on the floor. Our room floor never got cleaned. We could not get any hand towels till the last day we were there. The exercise room was dirty. No wipes to wipe the equipment off after working out. Only 2 machine were working. Dirty towels were left there all week that were there. We were told by a person there that the new manger was there and cutting corners. Refrigerator in our room froze every thing we put it All these thing were brought to the front desk and nothing was ever done about. I have stayed in many Hilton hotels Over the years. Never have I ever had this kind of experience.
User:Andy H
Trip type: Business
I’m Cold…
22 Jan 2026
First off, I NEVER leave reviews…Before going to bed I brushed my teeth & the sink stopper was down & I couldn’t get it out. Nor is there a lever to get it up/out. So the sink filled with water.The beds are very comfortable & it was quiet all around. (The reason for the 2-star, otherwise it would’ve been a 1)Then I woke up to shower. I rushed my teeth & turned the water off to stop the sink from filling. I had the shower on for the 2 minutes I was brushing. The water NEVER got even warm, even after running for multiple minutes. I had to take a frigid cold shower when the outside temperature was like 10°.There was snow on the ground and the parking lot was full of it. Absolutely untouched with a plow or any kind of salt.I bet if it was 95° outside, I’d enjoy the cold shower & bird bath sink and this place would get maybe 4 stars. But overall not a good experience.