Red Roof Inn Rochester

Recent Reviews: 94

• User:steve-s-2020a

  Trip type: Solo travel

  It's ok for what you pay but some unpleasant surprises that might cause you to rethink it

  29 Mar 2026

  The good: It's one of the cheapest places to stay, and is 5 minutes from the airport. The room itself is decent for the price and good for a couple of nites.The bad: There are sketchy people around, in the parking lot and inside the hotel. On my second night some people had a huge fight in the hall outside my door with a lot of crazy yelling, screaming, cursing. They sounded like they were on drugs and not only was I awoken in the middle of the night but I was half expecting them to burst through my door. The shower head was broken and half hanging off the rod but still usable. I got one pillow and a thin blanket. In Rochester, in March. I asked for a second pill at the front desk, got the nod but never got the pillow. Madison Velian, Marketing at Red Roof Inn Rochester - Airport, responded to this review Dear Steve-s-2020a, Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester – Airport. We appreciate your acknowledgment of our convenient location and competitive pricing. We're disappointed to hear about the disturbances you encountered during your stay. Your safety and comfort are our top priorities, and we apologize for the noise disruption you experienced. We'll bring your concerns about the shower maintenance and bedding to the attention of our management team. Your feedback is invaluable to Red Roof in helping us improve our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist

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• User:AngelaM0310

  Trip type: Family

  Spend the extra to go elsewhere

  26 Nov 2025

  I understand the phrase “You get what you pay for” but wow this one was bad. The place is extremely dirty. The parking lot and grounds with littered. The room was filthy. The tub had sitting water in the drain. Please don’t be like me and take your family there to save a few bucks. We couldn’t get out of there fast enough. Madison Velian, Marketing at Red Roof Inn Rochester - Airport, responded to this review Dear AngelaM0310,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Airport. We regret to hear that the possible state of the parking lot and the room and the condition of the tub you stated fell short of you expectations. We apologize for any possible inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist

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• User:Robin S

  Trip type: Business

  Most disgusting hotel ever

  24 Nov 2025

  The first room I was placed in had the curtains pulled out of the wall. Literally. The 2nd room was disgustingly dirty including feces around toilet. I don’t believe this room had been cleaned in years! Bedding was non existent. Gum stuck on heater. Vaseline type smears on the mirrors. Bits of toilet paper on flooring. Broken window as well. A violent fight broke out with screaming in room next to me and office would not answer my calls. I had a very late check-in and had planned on staying two nights. I slept a few hours in my clothes on top of the dirty blanket and checked out early morning. Do not ever stay here!!! I did tell desk clerk what I thought and he clearly could not have cared less. Madison Velian, Marketing at Red Roof Inn Rochester - Airport, responded to this review Dear T6204EKrobins, Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We re glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Sincerely,ViktorRed Roof ManagementRediResponse Specialist

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• User:NortheastJoe

  Trip type: Solo travel

  Dirty & Unsafe: Stay Away!

  12 May 2024

  I knew this was a cheap hotel, and wasn't expecting luxury. But I also wasn't expecting: no smoke detector, dirty sheets, an unswept floor, a filthy microwave , a broken shower head, a broken luggage rack, no chair in the room, a faulty light switch, an empty toilet paper dispenser, and an empty shower gel dispenser. The desk manager himself had to come in and change the sheets, sweep and mop the floor, and fix the light. To make matters worse, the key pad entries on the back and side entrances to the hotel were broken, allowing anyone to walk in. Madison Velian, Marketing at Red Roof Inn Rochester - Airport, responded to this review Thank you Valued Guest, for taking the time to write a review of your stay at the RED ROOF INN ROCHESTER - AIRPORT. Please accept our most sincere apologies for the inconveniences caused by the microwave and the cleanliness of the sheets. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I've shared you comment with management in an effort to have the issues resolved. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

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• User:Rick F

  Trip type: Family

  Just awefull

  12 Sept 2023

  If you want to spend 100+bucks on a room in a hotel that is basically a welfare hotel, filled with illegal aliens situated in the hood, then this place is for you. To add insult to injury, they ripped me off upon check in by not honoring my discount price with tripadvisor. So much more to add but I want to forget this crap hole. Madison Velian, Marketing at Red Roof Inn Rochester - Airport, responded to this review Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - AIRPORT. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

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