Americas Best Value Inn Frost Bank Center

Recent Reviews: 89

• User:Jose Luis L

  Trip type: Family

  I will never return to this hotel.

  16 May 2025

  The blanket on the bed was dirty and had three cigarette burns. The door and entrance were peeling and they didn't clean the room more than once out of the three nights we were there.In the bathroom the word fuc was written on the wall with a nail. There was a gallon of milk abandoned in the refrigerator's freezer. Guest Services, Guest Services / Front Office at Americas Best Value Inn AT&T Center, responded to this review Dear Jose,Thank you for your feedback. We are sorry to hear about the experience you had during your stay with us. Please accept our sincerest apologies for the condition of the room and the cleanliness issues you encountered. This is not the standard we strive to maintain for all our guests. We take your comments seriously and will be addressing them with our housekeeping and maintenance teams to ensure they are resolved right away. We regret that your experience fell short of expectations and appreciate your feedback.

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• User:Abraham F

  Trip type: Solo travel

  You are being warned, stay away.

  27 Nov 2024

  Well one of the amenities is free wifi. I stayed for two days and had to leave because Bob The owner didn't care. I'm here on business and need the internet to work. The two days that I have been here has been a waist of time money and rest. I asked an employee that lives and works on property. And was told they are going on week now with internet. Bob shame on you for treating your guest and employees with such disregard. I won't be coming here again. And I will let my company know not consider this place to board my co workers. ABVI ATT, General Manager at Americas Best Value Inn AT&T Center, responded to this review Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, especially with the Wi-Fi connection. We understand how important reliable internet access is for business travelers, and we deeply regret that we fell short in providing that for you. We are addressing this matter with our team to ensure that our amenities are fully functional and that our guests' needs are prioritized.We also want to acknowledge your concerns about the treatment you received from both staff and management. This is not the experience we aim to provide, and we are committed to improving communication and responsiveness going forward.We truly appreciate your business and your feedback, and we hope you'll consider giving us another chance in the future. If you'd like to discuss this matter further or share additional details, please feel free to reach out directly.

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• User:Charlie G

  Trip type: Solo travel

  Book if you don’t mind the roaches

  06 Jun 2023

  This was the worst room I have ever stayed in. There was a moldy smell in the room, they have roaches crawling around inside the rooms, fridge and microwave was nasty. I couldn’t comfortably rest because I was afraid the roaches would get into my things. I booked for 3 nights but checked out early because I was too uncomfortable and couldn’t sleep. Guest Services, Guest Services / Front Office at Americas Best Value Inn AT&T Center, responded to this review Dear Charlie,Your concerns have been heard, and we apologize for any concerns with pests. While we do regularly treat our property to ensure a pest-free environment, this will be brought to the attention of our specialist. Our housekeeping team will address your other concerns. This is uncommon, and we hope you will revisit using the future for a stay that we know we can deliver and that our guests have come to enjoy.

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• User:AuthoressReBe

  Trip type: Business

  Ok for the value

  13 May 2023

  Served its purpose for what we needed it for rooms were upgraded in beds were very comfortable for my out-of-town guests who were just passing through the pool and outside grounds need an upgrade but front desk staff was friendly and helpful

• User:Johnnyyyy123

  Trip type: Family

  HORRIBLE, and DISGUSTING

  20 Mar 2021

  Disgusting, there were no other hotels me and my family could go to so this was our last resort. The bed sheets were brown, the tub was moldy, everything was dirty, never again. This was the worst experience ever in a hotel. I only gave it one star because I couldn’t give it negative. Guest Services, Guest Services / Front Office at Americas Best Value Inn AT&T Center, responded to this review Dear Johnny,Property cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we will make sure that housekeeping uses your feedback to take action and improve their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future. We hope to see you again on the road ahead.

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