Best Western Bandera Suites & Saloon

Recent Reviews: 92

• User:M7911AVbrendas

  Trip type: Couples

  Noisy but nice

  13 Oct 2025

  Unless you don’t require much sleep, I would not recommend staying here. The rooms have no sound insulation , you cannot enter or exit the rooms while using the bathroom (if you want privacy) because the barn door is only separating the living area, not the bathroom exclusively. The room was very nicely decorated. Bed was too firm for my liking. Safe had to be reset by employee before use. Phone did not work. Barn door to bathroom would not stay closed because it was hung crooked. Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review Thank you for taking the time to leave us a review about your recent stay with us here at the beautiful Best Western in Bandera. TX. We are sorry to hear that your stay was less than satisfactory and that the noise challenges caused you discomfort and inconvenience. We will share your review with upper management in hopes that we can find a resolution for the noise challenges. We will also share your review with our maintenance team to help us improve on those small maintenance challenges you had to endure during your stay. We do hope that your travels bring you back to the area, because we would love another opportunity to change your mind about us. Thank you again for being our recent guest and for taking the time to leave us a review that we can learn from.

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• User:True To T

  Trip type: Family

  Too much noise to actually sleep at this hotel

  29 Sept 2025

  The bars playing into the early hours of the morning does not allow for any sleep. Our room vibrated for hours after we went to bed. My final night of stay, I was woke up at 2:20 am due to the beat of the music! I was told by the staff that sometimes the bars on the first floor of the hotel have karaoke contest in the early mornings.Also was a biker rally and every time you dosed off, a bike would go off and start the process of trying to go back to sleep over the music. Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review Thank you again for leaving us a second review about your recent stay with us. We apologize again that we fell short in not inquiring your reason for staying and informing you that there was a major local event in the area. Rest assured that we will share your review with our team to learn from and improve for all future guests. We are sorry that your stay was less than satisfactory due to the local noise challenges, which caused discomfort and inconvenience during your stay. Should your travels bring you back to the area again, we would love to have another opportunity to provide you with a stay that you deserve. Thank you again for taking the time to leave us a guest review that we can learn from and for being a valued rewards member.

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• User:Steven B

  Trip type:

  A wonderful hotel with great people.

  09 Aug 2025

  This was a great experience, the hotel staff were friendly knowledgeable of the area and helpful. Breakfast was superb with a different special every day and a cook that took pride in her presentation, deservedly so.Our first trip to Bandera will not be our last. We checked out the neighborhood had a great time.The room was clean and well maintained as was the hotel. The staff went over and above to make our stay great. Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review Wow, thank you for the fantastic review and we are thrilled to hear that you enjoyed your stay with us here in the beautiful Hill Country. We will be sharing your review with the whole team to let them know how they are doing. We are happy to hear that your stay was a great experience and that our team members were knowledgeable and helpful during your stay. We can't wait for your next trip to Bandera, because we would love to provide you with another wonderful stay. Thank you again for being our guest and for taking the time to leave us a review.

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• User:tom k

  Trip type: Family

  Rooms over bar

  23 May 2025

  Music was so loud we felt vibrated. All you could hear and feel was the deep repetitive beat of the base. Could not sleep until 2a.m. When it finally stopped. Not the place for a good night sleep. The faucet did not drain quickly. The air conditioner did not keep constant temp Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review Thank you for taking the time to leave us a guest review. We do apologize for the noise you had to endure here with us and the faucet not draining quickly. We will be sharing your review with the front desk team as a training tool and our maintenance team to get these challenges resolved. We hope you will give us another change in the near future to provide you with a stay you deserve. Thank you again for staying with us.

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• User:CJ P

  Trip type: Couples

  Cockroaches????

  28 Apr 2025

  Some good front desk staff. The young man "who loves to smoke pork loin" is super welcoming. Following morning clerk was more interested on being on her phone. Then..wait for it--huge cockroach in the bathroom. Limited hotels to stay in Bandera. Cori Reid, General Manager at Best Western Bandera Suites & Saloon, responded to this review Thank you for taking the time to leave us a review about your stay. We are truly sorry that your stay was less than satisfactory, and the challenges that you had to endure during your stay caused you discomfort and inconvenience. Rest assured, we do take action if a little critter is found on the property and immediately report it to our bug service provider through the portal as well as to our maintenance team to find a resolution fast. We are truly sorry that you had to encounter one during your stay. We do have our rooms sprayed monthly, and we try our best at keeping vigilant. We apologize that we fell short in providing you with a better experience. We are also sorry about the staff that was distracted by their phone. We will be sharing your review with our team to let them know how they are doing and to use as a training tool. Thank you again for being our recent guest, and we do hope that should your travels bring you back to the area, we would love a second opportunity to provide you with a stay you deserve and to change your mind about us.

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