Courtyard San Antonio Medical Center

Recent Reviews: 187

• User:Laura W

  Trip type: Solo travel

  Always A Good Experience

  15 Sept 2025

  I have stayed at this hotel many times, as family I vist lives nearby. I have never had anything less than a five star stay. The hotel is spotless, but what makes it special is the staff. They are friendly, accommodating & remember me when I return! I would like to give a special "shout out" to Chase Mauldin at the Front Desk! He is amazing and so helpful!

• User:Frances G

  Trip type: Business

  Shocked to see that Marriott name was displayed on such a rundown looking place.

  04 Sept 2025

  Originally booked this hotel for two nights. Decided to drive to the location and check it out before our arrival date. What a horrible looking place! Reminded me of rundown apartment building in the projects. Did not look at all like standard Marriott hotels. Obvious security issues with sliding glass doors on first floor rooms accessible from the parking lot. Did not feel comfortable staying there, so we canceled our reservation and found a better place at a cheaper price. Roberto Garza, Other at Courtyard by Marriott San Antonio Medical Center, responded to this review Dear 145francesg,Thank you for taking the time to let us know about your experience while staying with us. We know your time is valuable and appreciate the feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with other members of the management team. We are aware of how the property can be viewed, and we are awaiting the last renovation which is for the exterior. As far as security, we pride ourselves with having frequent visits from the local police department since they like to use our clean public bathrooms or even use our public guest microwave to warm up their food for their lunch. If a guest does not feel comfortable with a 1st floor room, we do have 2 additional higher floors as well or even rooms facing the courtyard instead of the parking lot. I hope you choose to stay with us again when your travels bring you back to the area so that we can make it right.Sincerely,Robert GarzaOperations ManagerCourtyard San Antonio Medical Center

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• User:Elante

  Trip type: Couples

  Great Experience!

  28 Jun 2025

  We had an extended stay at the hotel while having treatment at the medical center. We had looked at several other hotels in person and chose the Courtyard. We were in a one bedroom king suite. We had a first floor room very convenient to the handicap parking area. There are multiple entry areas with keycard making it very easy. The hotel staff are so friendly and accommodating. The staff seems to enjoy their jobs. The hotel is spotless! The room furniture and bedding was in great condition. The microwave and fridge was a must have. Our room fridge had a small freezer ( heard they were switching these out for fridge only, management DONT DO IT). Staff helped me set up my fire stick on the TV, they had to give a special Wi-Fi access for the room during my stay. The free Bonvoy Wi-Fi works great. Room had patio with 2 chairs and screen door. Pool and outdoor patio are inviting. The gym had several treadmills, bikes and weights. There is a large clean laundry area. There are ice machines. The rooms have single serve Keurig k cups coffee makers. They provide pods but I brought my own Starbucks Verona. There is a Starbucks coffee bar in the lobby. They have the Bistro that is open in the morning and evening with full bar and grill. There is a small pantry with sodas, chips, ice cream etc. The hotel has 3 floors. I have travelled a lot and always book 5 star resorts. Obviously, this was not a vacation for us however I was so impressed with the hotel I had to write this review.

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• User:Laura W

  Trip type: Family

  The Usual Excellent Experience

  09 Jun 2025

  We always enjoy our stay at the Medical Center Courtyard. The hotel and the rooms are always spotless and the staff is extremely friendly! Thank you to Chase Mauldin at the front desk. He was helpful & very accommodating! The bartender at the small bar is always very friendly! We always stay at ths Courtyard when we are in town visiting ourkids in the area!

• User:jmask58

  Trip type: Friends getaway

  OK hotel, but not again for me

  07 Nov 2023

  First off, before I get to the grit I want to say that our room was nice and it was clean.  Now, the rest of the story....Initially the hotel floor plan is confusing.  You must choose the correct elevator to get to one set of rooms or the other.   We found this out after standing in line at the wrong elevator.  You also have to enter the correct outside doors otherwise you have to walk around the building to get to the correct elevator.  Not a huge deal-breaker but it took a bit of getting used to it.  We were in a group and some of the group was on the other side.  So even though they were on the same floor we had to go down, walk around to the other elevators and go back up.  Cleaning staff was ever-present at awkward times.  When we arrived at 8pm we had to navigate around multiple cleaning carts in the narrow hallways.  And when we were moving around the next morning at 7am the cleaning team & carts were in line at the elevators.  The final day at 830am leave out they were in the hallways as well.  Maybe they're understaffed in the cleaning dept. lending to them having to clean at extended times.  We've been to hotels all over the US & this one stands out since the cleaning staff is typically after checkout /before check in times (meaning late morning to early afternoon, instead of early AM & late PM hours.)  Again, not a deal-breaker but it compounded the awkward experience.Lastly, the big one for me was simply that they do not have a courtesy coffee / tea bar.  They have small room coffee makers but most hotels have a lobby set.  They only offer Starbucks, which is already over-priced but this hotel only has hyper over-priced Starbucks.  They charged $5.40 for a cup of hot water & single teabag.  Big thumbs down. Roberto Garza, Other at Courtyard by Marriott San Antonio Medical Center, responded to this review Dear jmask58, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not being given the proper directions and layout of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent any confusion on the layout of our hotel from occurring in the future.We do usually advise each and every guest where the room is located specifically due to us having two separate wings that do not connect. I apologize once again that this was not done. As for the staff being present at different times, we do have housekeeping at night sometimes due to certain circumstances that may occur throughout the day. The Courtyard is a brand of Marriott that does not usually include breakfast with every rate. This is the reason why we have the free coffee available in the rooms and can always provide additional coffee packs at no additional charge. We appreciate your response and will be taking note of this with our revenue management team. I recommend to always bring up any issues/concerns you may have while you are with us so that we may be able to address them at that time. We are always looking to improve and address these situations as quick as possible. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Roberto GarzaOperations ManagerCourtyard by Marriott San Antonio Medical Centerroberto.garza@marriott.com210-614-7100

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