Days Inn By Wyndham San Antonio Splashtown/Att Center

Recent Reviews: 326

• User:سديم ا

  Trip type: Family

  Bad

  30 May 2026

  It is terrible—the worst imaginable. The rooms have no water, no breakfast, and no cleanliness. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio Splashtown/Att Center, responded to this review Dear V9782GN_,Thank you for taking the time to share your feedback regarding your recent stay. We take all guest comments seriously, and we are sorry to hear that your experience with the room condition and amenities did not meet your expectations.Each of your observations is important to us and will be carefully reviewed as part of our ongoing efforts to improve our facilities and services. Guest insights like yours play a valuable role in helping us identify areas where we can do better.We appreciate you bringing these concerns to our attention. If you would like to discuss your experience further, we encourage you to reach out to our management team so we may address your concerns in more detail.Thank you again for your feedback.Warm regards,Guest Relations Specialist

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• User:Doris S

  Trip type:

  Horrible room

  28 Jun 2025

  The room was just awful. Broken dresser. Broken toilet, door would jam. Seats were soiled. Bedding had holes. Phone wasn't working to report the issues. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio Splashtown/Att Center, responded to this review Dear Doris S, Thank you for bringing your experience to our attention. We’re deeply sorry to hear about the condition of your room and the many issues you encountered during your stay. Please accept our sincere apologies for the inconvenience and discomfort this caused.The concerns you described including the dresser, toilet, door, soiled seating, bedding, and the condition of the phone are completely unacceptable and far below the standards we aim to uphold. Every guest deserves a clean, functional, and comfortable environment, and it’s clear we fell short in your case.We are actively addressing the room you stayed in, and our maintenance and housekeeping teams have been made aware of your report. Immediate steps are being taken to address the specific problems you mentioned, and we will be thoroughly inspecting all rooms to ensure that similar issues do not affect future guests. Additionally, we are reviewing our room inspection and communication procedures to ensure that any deficiencies are caught and corrected before a guest checks in.We also regret that you were unable to reach our front desk due to the non-working phone. We understand how frustrating it must have been to be unable to report these problems in the moment, and we are inspecting all room phones to ensure they are fully operational going forward.We truly appreciate your feedback, even though it’s difficult to hear, because it gives us the opportunity to improve. Thank you again for your comments, and we hope you’ll consider giving us another opportunity to provide you with the stay you should have received the first time.Sincerely,

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• User:damaris c

  Trip type:

  Deposit Fee required, old facility

  19 Mar 2025

  my discomfort was about the deposit fee that I was unaware of, its $50 and they give it back after the check out once they send someone over to verify the room. Breakfast options were coffee, cereal and toast.Room however was clean, but also not as pictured on the website, some rooms were empty and wrecked, that appearance made that part of the hotel looking abandoned. We ended up booking an extra night on other hotel. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio Splashtown/Att Center, responded to this review Dear damaris c, Thank you for sharing your feedback. We truly appreciate your perspective, as it helps us identify areas for improvement.We apologize for any inconvenience caused by the deposit fee. While this policy is in place to ensure the care of our rooms, we understand that it would have been helpful to have this information clearly communicated beforehand. We will review our booking platforms and confirmation process to make sure this detail is made more transparent for future guests.Regarding the facility’s appearance, we acknowledge that certain areas are undergoing updates, and we regret if this gave an unwelcoming impression. Our goal is to enhance our guests’ experience, and we are actively working on renovations to improve both the look and feel of the property.We’re glad to hear that your room was clean, though we regret that it did not match the online photos. We are looking into updating our listings to more accurately reflect the current state of our accommodations.As for breakfast, we aim to provide a simple but satisfying start to the day, and we appreciate your input on how we might improve our offerings. We sincerely hope you’ll consider giving us another chance in the future once our renovations are complete.

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• User:A B F

  Trip type:

  A Comfortable Stay

  14 Mar 2025

  The hotel is retro so the rooms are retrofitted. Some things like noise control are limited. One can hear traffic at all hours. I was able to sleep and function. Overall the room was comfortable. It is obvious hygienic measures are in place. The bedding is maintained. Internet and streaming are provided. I felt safe throughout my stay. Amenities were provided if I needed them. The property is clean and welcoming. Parking is convenient. There is a pool that I heard guests using and enjoying. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio Splashtown/Att Center, responded to this review Hi ABF, Thank you for sharing your experience! We’re pleased to hear that you found your room comfortable and appreciated the hygienic measures in place, as well as the well-maintained bedding. Guest safety and cleanliness are top priorities for us, so it's great to know you felt secure and welcomed throughout your stay.We understand that due to the hotel's retro design, some aspects like noise control may be limited, and we appreciate your feedback on this. We're glad you were still able to get a good night's rest and enjoy the amenities, including internet and streaming services. It's also wonderful to hear that other guests were enjoying the pool!We truly appreciate your detailed review and hope to welcome you back in the future.

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• User:C B

  Trip type: Friends getaway

  Beware… deplorable conditions

  01 Nov 2024

  Pictures are deceiving.Days Inn by Wyndham San Antonio Splashtown/ATT Center”, DO NOT EVER BOOK THIS PLACE!! EVER, we got to this place around midnight … the lobby was locked the front desk staff had me check in through a side part that was a poor excuse of a concession area ( like a check cashing window) Dingy and dark. proceed to tell me our room is on the back of the hotel. let me set the scene; front of hotel packed to the nines all lit up cars everywhere we proceed to drive to the back of the hotel .soon as we turn the corner we are transported straight into a horror move it looks abandoned blinds ripped broken windows plastic material hanging in other and out the doors , doors padlocks on rooms we can’t find room he meant the back back.dark scary back .( all female party) SOLE occupants in the very back.we open our room and literally said “HE wants us to be unalive-ed”. It’s dark dank and musty A/C off. lights doing the horror flickering. walls painted a Gawd awful burgundy dresser ancient and broken,tears in bedding cigarette burns in other lamp shades torn, connecting room door handle in our room was missing ,ironing board looked like their was dried blood phone didn’t work, tv remote didn’t work It was late. After using about half a can of lysol We sleep fully clothed on top of the beds..on our own blankets didn’t shower wash face/teeth checked out and moved to another hotel.We couldn’t believe Wyndham would allow a place like this to display their name everywhere If star ratings could be negative we’d give it -100stars! Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio Splashtown/Att Center, responded to this review Dear cbI1977DB,Thank you for taking the time to tell us about your experience. I am sorry that your recent stay did not meet your expectations. I am very sorry that your TV, linens and the AC was not properly maintained and especially that our team was not able to resolve this issue during your stay. I want you to know that we take all reports of problems with amenities and accommodations to heart, particularly those that you have raised; please be assured that we are working hard and fast to address these problems in hopes of improving upon the guest experience. We appreciate the time you took to share your feedback, and it is our hope that you'll return for a more enjoyable experience in the future.

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