Embassy Suites by Hilton San Antonio Landmark

Recent Reviews: 393

• User:Lulies B

  Trip type: Business

  Texas Hospitality at its finest!

  12 Jun 2026

  This hotel is not only beautiful, but it also offers exceptional service. From the moment we arrived, the hospitality was warm, genuine, and inviting. There truly is no better place to stay in San Antonio. Its convenient location places you just minutes away from the city’s major attractions, making it the perfect home base for exploring everything San Antonio has to offer.The breakfast was delicious and comforting, creating an atmosphere that felt just like home. Every detail, from the welcoming staff to the elegant surroundings, contributed to an experience that was both relaxing and memorable. The ambiance is truly second to none.I highly recommend this hotel to anyone visiting San Antonio. It captures the heart of Texas hospitality and provides an unforgettable stay. This is a true Texas treasure!

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• User:Tess C

  Trip type: Family

  Formal Set Up but Hotel gave Disposable Cups

  10 Jun 2026

  I have a banquet here for my daughter’s 18th birthday last June 6 and they didn’t follow the contract, we have a formal event here and they gave us disposable plastic cups for my 120 guests If I were you, do not choose this hotel. They do not care about you, it’s just your money. Run fast before you sign up. Please contact me before you sign up, I have pictures and proof. We have to get our water as well they didn’t serve it for a formal set up. I have the right to post because I was a customer and social media is a great way to review. After contacting them about it, nobody have taken responsibility of the shortcomings. Nobody even said i’m sorry your event became like a market not an elegant formal luncheon. Embassy Suites by Hilton San Antonio Landmark, General Manager at Embassy Suites By Hilton San Antonio Landmark, responded to this review Dear Tess Calica,Thank you for sharing your feedback regarding your daughter’s 18th birthday celebration. We are truly sorry to hear your experience did not meet your expectations.We understand your disappointment regarding the beverage service. While our team provided plenty of drinking glasses for your guest's, we added plastic cups as an option for those with younger children. Please accept our apology if this caused frustration or confusion as that was not our intention. We attempt to communicate these details in banquet event orders and diagrams submitted to you for approval.Ultimately, our goal is to provide memorable experiences, and are disappointed that we fell short in your eyes. We take your concerns seriously and appreciate you bringing them to our attention. Your feedback is invaluable as we continuously work to improve our service and execution.Thank you again for your comments, and we wish your daughter all the best as she celebrates this special milestone.

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• User:carlos l

  Trip type: Solo travel

  Outstanding Customer Service

  06 Jun 2026

  I would like to recognize the outstanding customer service I recently received. From the moment I reached out, the staff was professional, attentive, and genuinely committed to helping resolve my concerns. Communication was clear, timely, and courteous throughout the entire process.What stood out most was their willingness to go above and beyond to ensure a positive experience. They listened carefully, answered all questions thoroughly, and followed through on their commitments. Their dedication to customer satisfaction reflects a high level of professionalism and pride in their work.Thank you for providing such exceptional service. Experiences like this build trust and confidence, and I would not hesitate to recommend your team to others. Darel Rivas, Agency / Consultant at Embassy Suites By Hilton San Antonio Landmark, responded to this review Thank you for your detailed review. We’re glad our team was able to provide responsive service and ensure your concerns were addressed thoroughly. Your feedback is sincerely appreciated!

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• User:Abel L

  Trip type: Business

  Front Desk Agent

  06 Jun 2026

  Rachel at the front desk has made our experience way better. So friendly and very professional Darel Rivas, Agency / Consultant at Embassy Suites By Hilton San Antonio Landmark, responded to this review We appreciate your feedback. It’s great to know Rachel made a positive impression with her friendly and professional service.

• User:ChiTownGirl10

  Trip type: Business

  Joseph is awesome!

  03 Jun 2026

  Great experience overall! Joseph at the bar was awesome! Darel Rivas, Agency / Consultant at Embassy Suites By Hilton San Antonio Landmark, responded to this review We are passionate about our business and strive to provide the best service possible!