Hilton Garden Inn San Antonio At The Rim

Name: Hilton Garden Inn San Antonio At The Rim
Address: 5730 Rim Pass, San Antonio - TX, united-states
Telephone: +44-204-505-9777
Rating: 4

Seaworld Area, San Antonio - TX, United States

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About Hilton Garden Inn San Antonio At The Rim

location

This hotel is located right in the heart of San Antonio.

facility

The hotel has a lift and features 137 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. For additional convenience, bathrooms also provide a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers golf. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling and aerobics. A wellness area with a spa is available at the hotel.

meals

The dining area includes a restaurant and a bar. A continental breakfast and dinner are served every day.

Amenities at Hilton Garden Inn San Antonio At The Rim

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Fireplace
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

369

Very Good

114

Average

Poor

Terrible

Recent Reviews: 648

User:Melinda P
Trip type: Family
Not safe parking
31 May 2026
If you want your vehicle broken into stay here. Hotel no help. Had to call police. Several vehicles broken into Not safe.
User:Rhonda F
Trip type: Solo travel
Needs work and paid parking is ridiculous
24 May 2026
The hotel was mediocre at best. I check in later in the evening and don’t see signs that said parking is paid. I’ve never been to a hotel like this that has paid parking in the very empty parking lot. No one mentioned the parking at all and I had a notice on my car in the morning. I was surprised by this. That should always be mentioned and it should be in the listing online. Then the rooms and conditions are not good. The room was not very clean, splatter on walls of who knows what, dirty comforter under coverlet, hair in shower, and just tired and worn out furnishings. The bed was very firm and not all that comfortable. Shower water pressure was very low. Toilet was slow to flush and squealed loudly when flushed. I’m a Hilton Honors member and this was the worst Hilton I’ve ever been in. Thankfully it was only one night. Hilton Garden Inn At The Rim, Owner at Hilton Garden Inn San Antonio At The Rim, responded to this review Thank you for your feedback, and we sincerely apologize that your stay did not meet expectations. We understand your frustration regarding the parking communication and the cleanliness and maintenance concerns you experienced in your room. This is not the level of quality we strive to provide, especially for our Hilton Honors members. Your comments have been shared with our management team for review and improvement, and we appreciate you taking the time to let us know about your experience.
User:Ricardo G
Trip type: Friends getaway
Bad customer service from Monica
29 Mar 2026
Monica at the front desk was not helpful, doesn’t look like her job and her goal is to make any progress harder than it should be. Hoping she can find a job where she is happier… and not continue to be the customer’s first experience/face for this hotel. Other than that - great location and breakfast. Hilton Garden Inn At The Rim, Owner at Hilton Garden Inn San Antonio At The Rim, responded to this review Thank you for your feedback. We’re sorry to hear your experience at the front desk did not meet expectations, as we strive to provide welcoming and helpful service to every guest. Your comments will be shared with management for review and coaching opportunities. We’re glad you still enjoyed our location and breakfast, and we appreciate you taking the time to share your experience.
User:Parry W
Trip type: Business
Not up to Hilton standards
27 Mar 2026
Parking is through 3rd party. Hotel website says it is $10. It actually is $10 plus service charge and tax. Totally deceptive! Hotel is in desperate need of regular maintenance. GFI was tripped for in room coffee but could not reset as the reset botton on the GFI was missing. Fitness Center equipment is worn out. One treadmill doesn't work at all. Hilton Garden Inn At The Rim, Owner at Hilton Garden Inn San Antonio At The Rim, responded to this review Thank you for your feedback. We sincerely apologize that your stay did not meet the standards you expected from Hilton. We understand your frustration regarding the parking charges and the maintenance concerns you encountered throughout the property. Your comments have been shared with our management team for review and improvement, and we appreciate you bringing these issues to our attention.
User:Sabrina L
Trip type: Couples
Go somewhere else for breakfast
24 Mar 2026
I paid $33 for two adults for breakfast. It was not worth the price at all. The food was hard and cold. Very limited choices. I was very disappointed. I was wondering why we were the only two people there eating now I know why. Hilton Garden Inn At The Rim, Owner at Hilton Garden Inn San Antonio At The Rim, responded to this review Thank you for your feedback. We’re very sorry to hear that your breakfast experience did not meet expectations, especially regarding the quality, temperature, and selection of the food. We understand your disappointment and appreciate you bringing these concerns to our attention, as they will be shared with our team for improvement.