Holiday Inn Express San Antonio N-Riverwalk Area

Recent Reviews: 518

• User:Dynette S

  Trip type: Family

  Disappointed. Do not recommend

  02 Jan 2026

  Location was good, beds were comfortable but that is the end of the good. Staff was rude, halls and bathroom in the room were dirty. There even was a drop of blood on the bathroom floor. There even was pubic hairs on the floor! No room service to clean the rooms, we were there several days. The breakfast area was very small and if there were even five people, it wasn’t worth trying to navigate the small area to get subpar food. Staff were more in on their phones than assisting us. IHG Service, Owner at Holiday Inn Express San Antonio N-riverwalk Area By IHG, responded to this review Hi Dynette S,We appreciate your stay at the Holiday Inn Express San Antonio North- Riverwalk Area. Thank you for choosing IHG Hotels and Resorts as your travel partner.We want our customers to remember the brand for a long time. I appreciate you taking the time to provide feedback. IHG Hotels & Resorts emphasizes your involvement in our hotels. Please include the following information in your email to IHGService@ihg.com so that we can better assist you:-The reservation name and confirmation number.-The dates of your stay.-What steps has the hotel management taken to address your concerns?-If applicable, your IHG One Rewards number.-Contact information that includes your name, telephone number, email address, and mailing address.-Any additional information you wish to include.-Your TripAdvisor Username.Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.Sincerely,Frenzel A.Case ManagerIHG Hotels & Resorts Service

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• User:Nae-thin

  Trip type: Family

  Uncaring, unclean and smelly

  02 Dec 2025

  I have made over 32 stays in less than 2 years with the Holiday Inn group. I say this as I want to clarify this is not my first experience of staying in a hotel. I have even stayed at this property multiple times and found it generally to be acceptable for the price. Unfortunately my latest stay prompts me to write a poor review. On Sunday 23rd of November 2025 I stayed at the property. I enquired about the accessible room and the gentleman on duty was even kind enough to show me the room. The next day on the 24th I booked 2 rooms including room 108 which is the accessible room on the ground floor. I did this at 6.45am in the morning at thr front desk to ensure I would get the room I needed. I was told the evening was free and that the room had been assigned to me. The booking was for the 28th which was less than 4 days from the day I made the booking. I arrived on the 28th to be told the room was not available. I requested to speak to the manager and was told "they will try and contact him". When we were shown the alternate room the smell was overpowering. It smelt of old stale Indian food combined with body odour. My wife requested another room and was given a diffuser with some artificial smell to try mask the stench. The speed at which the dehumidifier arrived suggested this was not an unusual occurrence. Again the request to speak to the manager was met with the same response. After a sleepless night due to the sickening smell now with a hint of pine fresh we began negotiating the task of bathing our daughter in the regular bath tub instead of the promised accessible room. We then discovered that there was a coakroach in the tub and on investigation another behind the trash can. I contacted IHG customer service and was told that they would escalate my concerns to the Hotel management. That was Monday 1st of December and as I write this on the 3rd of December I am still waiting for a response from the hotel. Its obvious that they do not intend in having repeat custom as the lack of concern for 1) not keeping my original room and putting a disabled teen in a wheelchair in a regular room 2) the stench and response to the stench and 3) the cleanliness of the property with coakroaches in the bathroom. I will be adding photos to my trip advisor and Google reviews.

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• User:Thomas S

  Trip type: Family

  Visiting the Alamo and River Walk

  13 Oct 2025

  Had a Short stay, but very convenient location. Clean, courteous staff, lovely breakfast. Loved the fact that the hotel was historic. I would recommend.

• User:Nigie L

  Trip type: Friends getaway

  Excellent

  12 Oct 2025

  Very spacious and clean hotel. Lucy in the dining room was the best part of our stay. Very helpful and kind. A very good asset to the hotel.

• User:Abby W

  Trip type: Family

  Disturbingly disgusting hotel

  10 Oct 2025

  This place is a firey dump. No hot water, parking is 1/2 mile away, mold on ceiling, stains on floor, will never stay at a holiday inn again.