Holiday Inn San Antonio Northwest

Recent Reviews: 163

• User:George T

  Trip type: Family

  Very disappointing

  19 May 2026

  The rooms stinks. House keeping was not great. The water in the bath tub was not draining properly . Interior look very old and broken . above all . Front Desk people are not friendly.. Not at a Holiday inn Standards .. General Manager, Guest Services / Front Office at Holiday Inn & Suites San Antonio Northwest By IHG, responded to this review We are truly sorry, George, that your experience did not reflect what you expected from a Holiday Inn & Suites stay. The condition of your room, the service you received at check-in, and the upkeep throughout your visit clearly fell short of our standards. Our housekeeping, engineering, and Guest Relations teams will be reviewing the situation to ensure steps are taken moving forward. Thank you for giving us the opportunity to improve.

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• User:Adriana M

  Trip type: Family

  DO NOT BOOK HERE

  18 Mar 2026

  PLEASE READ !!!!! Do not stay at this location if you don’t want to spend extra money in fixing your vehicle window !! My truck was broken into, I understand these kind of things happen everywhere BUT apparently that night the camera that was right above my truck in the parking lot was not working AND , the security guard DID NOT show up that night! The truck parked across from me also got broken into the same night!! Right before we left and called local authorities all of a sudden the camera started working but was facing elsewhere! This seems more of an inside job.. please save your money and book elsewhere and make sure their cameras are working ! General Manager, Guest Services / Front Office at Holiday Inn & Suites San Antonio Northwest By IHG, responded to this review Adriana, thank you for sharing such a detailed account of your experience. We are terribly sorry for the situation you encountered in our parking lot and understand how upsetting this was for you. The circumstances with the security cameras and the security presence that evening are deeply concerning, and our Guest Relations and security teams are reviewing your comments with the utmost seriousness..

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• User:skp2728

  Trip type: Business

  Try a different hotel!

  17 Jan 2026

  This hotel was extremely disappointing. When I first checked into the room. I did notice the mold around the bathtub, which is pretty gross, but I’ve seen that before. It wasn’t until after I had unpacked a little bit that I noticed the stains on the furniture in the room. So I just figured I wouldn’t use any of the furniture Later in the evening, I noticed The black mold in the air vents that it stained the ceiling the next morning I noticed the black mold around the top of the walls in the bathroom. On the second day, they’re actually were chunks of dusty mold that had blown out and gotten onto the furniture under the vent.There was really not hot water the entire time I stayed, it was lukewarm at best. I travel a lot for work and I’ve seen some bad holiday inns, this one’s in the top three of the worst for sure. I’ll be finding another location next time IHG Service, Owner at Holiday Inn & Suites San Antonio Northwest By IHG, responded to this review Hi skp2728,Thank you for choosing the Holiday Inn & Suites San Antonio Northwest and for sharing your experience. We truly appreciate your business with IHG® Hotels & Resorts.We are dedicated to providing a positive and seamless hotel experience, and I am sorry to learn that some aspects of your stay did not meet expectations. To help us investigate further and locate your reservation, we kindly ask that you send an email to IHGService@ihg.com with the following details:– The name of the reservation and the confirmation number, if possible.– The dates of your stay.– Case number (If available)– Your IHG One Rewards number (If applicable)– Your contact information, including your name, phone number, email, and mailing address– Any other comments you want to addWe will indeed be working with all relevant teams to resolve your concerns. Looking forward to hearing from you and being of further assistance.Warm regards,Crisel V.Case ManagerIHG Hotels & Resorts Service

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• User:Lauren O

  Trip type: Family

  Do not recommend at all

  22 Sept 2025

  Wasted money. The hotel advertised a bar and restaurant, but both were closed. My room reeked of cigarette smoke when I checked in with my two children, which I reported immediately, yet no new room was offered.Days after checking out, and without notice, they charged my card hundreds of dollars for a smoking fee. After a long phone call they admitted it was not my doing, but it still took almost 10 days to get the refund, causing financial issues. To make matters worse, instead of apologizing, the manager was rude and unprofessional.Awful service all around. There are plenty of other hotels in the area…go to literally any of them instead of this one.

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• User:dwsnoke

  Trip type:

  Clammy and smells of mold throughout the hotel

  15 Oct 2021

  When we checked in, the first room we were given smelled overwhelmingly of mold. We were moved to a new room, which was not quite as bad, but was still clammy (carpet and other things were damp to the touch) and moldy, but by the second day, we couldn't take it any more. We asked to move to a different room, but were shown two other rooms that were just as bad. The whole hotel has problems--it smells of mold and damp, and it seems they have tried to reduce that by some type of cleanser which just adds a chemical smell to the mix. Part of the problem is the modern style of not allowing any windows to be opened, which means that you can't just air out the rooms. I'm guessing maybe they had a flood on the roof that got into their insulation? In any case, if you have any mold allergies at all this place is nasty. In any case, we had planned to stay a week but checked out after two days and went to a "real" hotel down the road.

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