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Home2 Suites By Hilton San Antonio North Stone Oak

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Home2 Suites By Hilton San Antonio North Stone Oak

locationHill Country, San Antonio - TX

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About Home2 Suites By Hilton San Antonio North Stone OakAbout Home2 Suites By Hilton San Antonio North Stone Oak

Location

This hotel is located in San Antonio.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. A telephone, an alarm clock and WiFi (no extra charge) are provided as well. Amenities in the bathrooms include a shower. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. Guests can enjoy a wide range of indoor sports, including a gym, billiards, callisthenics and aerobics.

Meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily.

Amenities at Home2 Suites By Hilton San Antonio North Stone Oak Amenities at Home2 Suites By Hilton San Antonio North Stone Oak

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

147

Very Good

16

Average

14

Poor

3

Terrible

18

Recent Reviews: 198

  • User:gchaggaris

    Trip type: Solo travel

    Charged twice for pet fee.

    rating14 Jun 2026

    No issues with the hotel or staff. The only complaint I have is being charged twice for the pet fee. Always a hassle to get it removed.

  • User:Michelle A

    Trip type: Family

    Best ever!

    rating13 Jun 2026

    This is best hotel. We were amazed everyone was so kind!

  • User:Tammy H

    Trip type: Business

    Denied the Room, Canceled the Reservation, Charged Me Anyway

    rating30 May 2026

    I am a Hilton Honors Diamond Member and have stayed more than 250 nights at Hilton properties across 25 states. One of the primary reasons I remain loyal to Hilton is the highly promoted Digital Key system, which allows guests to bypass the front desk and go directly to their room.For this stay, I completed the check-in process through the Hilton app and was assigned a room number. However, my Digital Key never arrived. After driving for approximately 13 hours, I was exhausted and simply wanted to access the room I had already checked into through the app.I called the front desk and politely requested that my Digital Key be issued. The front desk agent informed me that I had to come inside to complete check-in. I explained that I was a Diamond Member, had already checked in through the app, and was an extremely tired traveler. Rather than assisting me, the agent disconnected the call.I called back and was disconnected a second time.At that point, I contacted the Hilton Diamond Desk for assistance. The Diamond Desk representative contacted the property directly and requested that the hotel complete my check-in and issue the Digital Key. The property refused. I was told I would have to appear at the front desk with both my identification and the physical Hilton Honors credit card used for the reservation and insert the card into the payment terminal.I explained that I did not have the physical card with me because I use a Samsung Digital Wallet. Nevertheless, I was told that the physical card was required.Because the property refused to honor my app check-in and would not provide access to the room, the Diamond Desk canceled the reservation and assured me that I would not be charged. I confirmed that the reservation was canceled in the Hilton app. As a Diamond Member who travels extensively for work, I have experienced same-day cancellations before and have never been charged under similar circumstances.I never entered the hotel, never received a room key, never accessed the room, and never used any hotel services. The initial authorization hold on my card disappeared, but I was subsequently charged for one night anyway.The most frustrating part of this experience was being forced to find another hotel late at night after a 13-hour drive because this property refused to honor Hilton's Digital Key process and refused to accept a digital version of the credit card through Samsung Wallet.Based on this experience, I cannot recommend this property. The hotel refused to provide the accommodations I had booked, refused to complete the check-in process despite intervention from the Hilton Diamond Desk, and then charged me for a room I never occupied.If management resolves this matter and refunds the charge, I will gladly update this review to reflect that outcome. joanie Clapper, Owner at Home2 Suites By Hilton San Antonio North Stone Oak, responded to this review Sorry for the inconvenience. Our policy doesn’t accept digital wallet payments, and we’ve been verifying identities for digital keys due to recent Hilton Honors fraud concerns, to protect both guests and the business. Many Diamond members have appreciated these extra steps. We don’t see any charge on our end since the authorization has dropped from your account, but if it still shows on your side, please send the hotel a screenshot so we can check with the bank. We understand this might not have been a great experience for you, and we apologize.

  • User:Karla S

    Trip type: Family

    so good 🤤

    rating23 May 2026

    dude it was the BEST. i slept so good bro. joanie Clapper, Owner at Home2 Suites By Hilton San Antonio North Stone Oak, responded to this review Thank you so much for the fun and enthusiastic review! We’re thrilled to hear you slept so well and had such a great stay. Knowing you felt completely comfortable means a lot to our team. We hope we get to welcome you back for another amazing night soon.

  • User:Navigator45589754583

    Trip type: Family

    Very nice

    rating08 May 2026

    It was amazing service was nice joanie Clapper, Owner at Home2 Suites By Hilton San Antonio North Stone Oak, responded to this review Thank you for sharing your kind feedback! We’re delighted to hear you enjoyed your stay and received amazing service. Our team works hard to make every guest feel welcome, and it’s wonderful to know we succeeded. We hope to have the pleasure of hosting you again.

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