Homewood Suites By Hilton San Antonio-Northwest

Recent Reviews: 822

• User:Hawgzman

  Trip type: Family

  Eye opening surprise!

  29 May 2026

  Before covid, every Homewood Suites in the country had a phenomenal Monday through Thursday evening receptions. Fantastic food and drink with plenty of time to consume it. After covid, Homeward drop down to just Wednesdays. Obviously a new cost cutting measure by Hilton. This Homewood Suites also only offers on Wednesdays, but they have gotten back to pre-covid-style receptions at least. It was fantastic! Good food, good drink, not too crowded and yet very relaxed. It was phenomenal and a throwback to yesteryear. The room was excellent and the staff was super super friendly. I didn't catch his name but my compliments to the assistant general manager. He even gave us some cookies upon check out. Don't expect that everyone! The room was clean the property is in fantastic shape for its age. I can't say how much we enjoyed this day. We have already made a reservation to go back and see them again sometime soon. As a diamond member, when somebody does good, they deserve to get called out. Homewood Suites, General Manager at Homewood Suites By Hilton San Antonio-northwest, responded to this review Wow — thank you so much for this incredibly kind and detailed review! Comments like this truly make our day and remind us exactly why we do what we do. We are so glad the Wednesday evening reception exceeded your expectations and brought back some of those pre-COVID memories — our team has worked hard to restore that experience to the level our guests deserve, and it means the world to hear that it landed exactly as intended.We are equally thrilled that the room, the cleanliness, and the overall atmosphere hit the mark. Our staff will be so proud to hear how warmly they came across — that genuine friendliness is something we work hard to cultivate every single day.As for the cookies — consider it a small token of how much we appreciate having you with us! We will make sure the assistant general manager knows his effort did not go unnoticed.As a Hilton Honors Diamond member, your loyalty and your willingness to take the time to recognize our team means everything to us. We are so excited that you have already booked your return visit, and we absolutely cannot wait to welcome you back. We will do our very best to make it just as memorable.See you soon!

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• User:Charles M

  Trip type: Business

  No internet

  06 May 2026

  If you require internet (wifi) at the hotel do not stay here, has been down for 3 days now. They should at least state on their website that its down before you book. I believe they have spectrum as their ISP who we know is trash. Stay at the westin if you need internet or call ahead of time to see if its working. Homewood Suites, General Manager at Homewood Suites By Hilton San Antonio-northwest, responded to this review Thank you for sharing your feedback and we sincerely apologize for the WiFi outage you experienced during your stay. We completely understand how frustrating it is to be without reliable internet, especially when it is essential to your stay.You are absolutely right that we should have communicated this more proactively to our guests, and we sincerely apologize that we fell short on that. Our team was actively working with our internet service provider to restore service as quickly as possible, and we regret that the outage lasted as long as it did.Your feedback has been taken seriously and we are reviewing how we communicate service disruptions to guests both before and during their stay to ensure this does not happen again.We hope you will give us another opportunity to welcome you back and provide the seamless experience you deserve.

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• User:Evan G

  Trip type: Family

  Bring your own towels, don't expect housekeeping

  30 Dec 2025

  Overall, older but recently updated property. Dunno why they didn't reglaze the tubs when they updated- but that explains the unsightly rings around the tub drain. Comfortable beds, quiet, clean room facing the inner pool courtyard. Appreciate the well-lit ample parking with visible cameras outside, Friendlly desk staff, availability of digital check-in, and good room temp control in addition to bedroom ceiling fans. Now for the negatives: there is no running HVAC within the floor hallways or the ground floor common area/ breakfast dining ares. None. When it's 80 degrees outside you will break a sweat and when it's 50 you will freeze while eating breakfast or waiting for the single elevator servicing one half of the property. There also seems to be a shortage of bath towels for the property as a whole. In our 1 bedroom suite for 4-6, housekeeping left a single bath towel for our stay. When we asked the front for 5 more towels, she could find/ provide us with only 4. What in the world? Speaking of housekeeping- they don't. They will enter your suite- open the bedroom door, turn the light on in the bathroom and plug your tub drain. No replenishing of towels, making the beds, or taking out trash. Homewood Suites, General Manager at Homewood Suites By Hilton San Antonio-northwest, responded to this review Thank you for such a detailed and balanced review. We truly appreciate the time you took to share both the positives and the areas where we fell short.We are so glad to hear that you enjoyed the comfortable beds, quiet room, parking with cameras, friendly front desk staff, digital check-in, and the ceiling fans — we will make sure the team hears those kind words!Regarding the tub staining, you are correct that we are in the midst of a complete hotel remodel and full tub replacements are part of that process. We appreciate your patience as we work through the renovation.We sincerely apologize for the lack of climate control in the hallways and common areas. This is a known concern and is being addressed as part of our ongoing property improvements.The towel shortage and housekeeping experience you described are completely unacceptable, especially for a suite accommodating 4-6 guests. Entering a room only to turn on a bathroom light and plug a drain is not housekeeping service — and we are truly sorry. This has been escalated directly to our housekeeping supervisor as an urgent coaching matter. Our property operates on an every-other-day service schedule, but full service must be performed each visit including fresh towels, bed making, and trash removal. Our front desk is also always available to deliver additional supplies at any time.We hope you will give us another opportunity to do better.

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• User:a74429

  Trip type: Family

  Just okay. Dated and loud outdoor music all night

  04 Nov 2025

  The hotel is just okay, but the property feels very dated. It needs a good deep clean, specifically the hallways, walls and carpet. The bathtubs both had staining that looked a bit gross. Also the door to the patio area was disabled during our stay. Visiting the courtyard would require going around the back side of the hotel from where we were. Also the layout is a bit confusing… two sets of elevators and two different sets of floors. If you take the wrong elevator, you’ll need to come back down to the lobby and use the other elevator. Breakfast was okay, but options felt very limited. Also we didn’t see any alternative milks. Hotel staff were all very friendly. We had interactions with the front desk and breakfast staff, and all were helpful and courteous. The location is right next door to an outdoor “ice house.” It’s an outdoor bar that plays music all night long and can be heard very clearly through the thin walls and windows. The music made it incredibly difficult for our family to sleep Homewood S, at Homewood Suites By Hilton San Antonio-northwest, responded to this review Thank you for taking the time to share your feedback. We truly appreciate your kind words about our team — they take great pride in providing warm and helpful service.We’re sorry to hear that several aspects of your stay fell short of expectations. We understand your concerns regarding the dated feel of certain areas and the cleanliness of the hallways and tubs. Please know that our property is currently undergoing deep cleaning and maintenance projects, including carpet and tub restoration, to enhance the overall guest experience. We also recognize the challenges caused by the nearby outdoor venue — we understand how frustrating that can be and are working on solutions to better minimize outside noise for our guests.We hope you’ll consider giving us another opportunity to provide a more comfortable and enjoyable stay in the future.Warm regards,ChristopherAssistant General ManagerHomewood Suites by Hilton San Antonio Northwest

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• User:C T

  Trip type: Family

  Unclean rooms, bathroom and dishware, and rude staff!

  30 Oct 2025

  We had to wait for our room because they had trouble with a late checkout. Then the room smelled like dirty dogs-extremely pungent odor! We were transferred to another room but the tub was dirty, kitchen utensils and cups were used/dirty. We had two double beds and the sheets weren't changed and you could see short hairs from an animal or person on the fitted sheet! The hallways were hot and the dark carpet was the dirtiest I've ever seen in the 2 years we've been using this hotel 3 - 4 times a year. It was obvious that the management had changed and not for the better. We've canceled all of our future reservations. Homewood S, at Homewood Suites By Hilton San Antonio-northwest, responded to this review Thank you for taking the time to share your experience. I want to sincerely apologize for the disappointing stay you described. What you encountered with the room condition and cleanliness is far below the standards we hold ourselves to, and I am truly sorry for the inconvenience this caused you and your family.While I understand your frustration, I want to assure you that this is not reflective of our typical service or quality. We have recently gone through leadership changes, and our team has been working diligently to address consistency issues within housekeeping and maintenance. Your comments have been reviewed directly with our staff to ensure immediate corrective action is taken.I regret that this visit has impacted your confidence in our hotel—especially as a loyal guest who has stayed with us several times before. We truly value your continued trust and would appreciate the opportunity to make things right should you decide to give us another chance in the future. Please don’t hesitate to reach out to me directly if your travels bring you back to San Antonio.Warm regards,ChristopherAssistant General ManagerHomewood Suites by Hilton San Antonio Northwest

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